autovia.it - Venezia Aeroporto Reviews 

Polite staff.

No long wait, and very helpful staff and easy to find car and drop off after.

Nice car, great service.

The car was great, in a perfect condition and a bit better model than the one we booked. Also everything was quick and smooth.

Easy to book. Great value and no issues. Even Better I got an upgrade to the car.

WARNING, stay away. Just picked up car at Venice airport. Assigned car all damaged, scratches and dents everywhere, filthy inside and out, not been cleaned, warning light comes up, no idea why, no water for screen, and pump not working, media doesn’t work. Asked to change car said no availability even if we upgraded but went online and they did have availability. Then said cannot change as car registered to me. Asked for complaint form, said do online. Ended up calling police as felt very uncomfortable driving this car, they said couldn’t do anything NEVER AGAIN!

The car was dirty, and there was a warning light all the time. Also, there was no water for the windscreen wipers. I mentioned this when returning car but was given excuses.

The person at the desk was very nice, the car was actually the one i wanted (and not "similar", like it usually is), and it was in great shape.

Venice Airport. On pick up, the vehicle had 9 listed damaged parts. No damage at all occurred in my possession and Autovia have charged me €187 for a "damaged windscreen" which isn't even visible in the pictures they have provided me with. I have had much better experiences with Locauto - use these instead!

I contacted Autovia to complain directly and request further pictures of the "damaged windscreen". I did not receive a reply and was subsequently charged.

Organised, pleasant staff and speedy

It took less than 10 minutes to get the car . Service was excellent so was the car and the cheapest we have ever had in Italy

Very difficult to find the car rental office at Venice airport, the signposting is terrible. It is situated inside the multi-storey carpark at the top.
The car was full of dents all around as if it had just been involved in an accident. The windscreen wash wipe did not work; only found out in the middle of motorway when I needed to use it. I had to fill the windscreen wash tank myself as it was completely empty. Soon after, the car developed scraping metal sound from the front brakes. I managed to make it back safely eventually but I certainly had not paid for a car that was due to be scrapped.

Rented in advance via rentalcars.com from Venice Airport. The only car they could provide was an old, dented and scratched Astra. When we were away from the airport, engine “! – Engine Power is Reduced” came on, and the car had no torque in first gear and was dangerous on north Treviso hills. As we were busy at a wedding, we had to leave the car parked for four days completely unused. They would only change the car if we returned it or paid $300. They changed cars once we were able to limp back to Treviso but offered no compensation and took no responsibility for supplying dangerous vehicles once they were outside the carpark.

All went okay until it is time for us to get our deposit back. We rented the car end of May and until now our 300 euros deposit is not back. They keep on claiming that the system automatically releases the hold but obviously it has not happened - we have bank statements to support our claim. We have been provided a receipt but that receipt was when we got the car not from the deposit so I don't know what they are claiming with that. Very very very slow response as well. This is putting us in a difficult situation.

Booked via booking.com.
They took a 500 euro deposit, which the man serving us said would be returned no matter what so long as we bring the car back full of fuel (we had the full insurance coverage).
It has been almost 4 weeks since returning the vehicle, and I am still yet to get my deposit back. I've emailed multiple times, the only responses to which have been to direct me to another part of the company, which then proceeded to still not respond. I am yet to get my money back.

I wouldn't recommend this company to anyone who values their time and doesn't want to be screwed around trying to get their own money back

I gotta say that I was expecting something bad due to these trustpilot reviews, but I was extremely positively surprised. I've had a terrible experience before with Europe-scumbags-scam-car, and was expecting the same here due to trustpilot reviews but my experience was really good.
We rented a small Fiat Panda through booking.com. Pickup at Venice Marco Polo airport, Delivery at Venice Treviso airport.
We received it fast and smooth, staff was kind and helpful, but the antenna of the car was missing. It wasn't too bad since we could use bluetooth. Car was in tip top shape otherwise.
Delivery back was so-so. It was horrible to find the delivery point since the instructions and signing were lacking to none, and it was hard to find any staff to actually receive it when we dropped it off. That should and could easily be much better marked at the rental delivery point.
Once we found the place and found staff the staff was fast and didn't play any tricks with us. This is really what I like, and the reason i spent time writing this review. I would use them again, but i will also come back and update this review in an instant if i have a bad experience. So i am verry happy. Thank you.

Autovia-Ecovia Rent a Car. !!!!!! ESTAFADORES!!!!!
Alquilé un vehículo en Autovía-Ecovía Rent a Car. Yo debía retirar el auto en Venecia, en el aeropuerto. El alquiler era del 2/6 al 5/6 y aboné los Euros 173.03 exigidos. Mi vuelo llegó al aeropuerto con una hora y media de retrasado. Cuando me presenté en AUTOVIA - ECOVIA Rent a Car para retirar el coche, quisieron cobrarme una multa de Euros 190 por el retraso. Además, me informaron que no tenían ningún auto para darme. Les solicité que me reintegraran el dinero abonado. Riéndose y burlándose de mí, me dijeron que había perdido lo que había pagado. Realicé el reclamo correspondiente a la central de Autovía-Ecovía Rent a Car y la respuesta fué que no me reintegrarían el dinero porque había llegado una hora y media más tarde de lo previsto a retirar el vehículo. Debo decir que hace más de 30 años que llevo viajando por el mundo y jamás me había sucedido algo semejante. No sólo, no me dieron el auto pactado y pagado, sino que, además, me trataron mal, de forma irrespetuosa y mal educada y me estafaron.
Autovia-Ecovia Rent a Car, TRUFFATORI !!!!!
Avevo noleggiato un veicolo presso Autovía-Ecovia Rent a Car. Dovevo ritirare l'auto a Venezia, all'aeroporto. L'affitto era dal 2/6 al 5/6 ed avevo pagato gli Euro 173,03 richiesti. Il mio volo è arrivato all'aeroporto con un'ora e mezza di ritardo. Quando mi sono recato presso AUTOVIA - ECOVIA Rent a Car per ritirare l'auto, mi hanno voluto addebitare una multa di Euro 190 per il ritardo. Inoltre, mi hanno informato che non avevano nessuna macchina da darmi. Ho chiesto loro di rimborsare i soldi pagati. Ridendo e prendendomi in giro, mi hanno detto che avevo perso quello che avevo pagato. Ho presentato il relativo reclamo alla sede di Autovia-Ecovia Rent a Car e la risposta è stata che non mi avrebbero rimborsato i soldi perché ero arrivato un'ora e mezza più tardi del previsto per ritirare il veicolo. Devo dire che sono più di 30 anni che viaggio per il mondo e non mi è mai successo niente del genere. Non solo non mi hanno dato la macchina concordata e pagata, ma mi hanno anche trattato male, in modo irrispettoso e scortese e mi hanno truffato.
Autovia-Ecovia Rent a Car. SCAMMERS!!!!!
I rented a vehicle at Autovía-Ecovia Rent a Car. I had to pick up the car in Venice, at the airport. The rent was from 2/6 to 5/6 and I paid the required Euros 173.03. My flight arrived at the airport an hour and a half late. When I went to AUTOVIA - ECOVIA Rent a Car to pick up the car, they wanted to charge me a fine of Euros 190 for the delay. Furthermore, they informed me that they did not have any car to give me. I asked them to refund the money paid. Laughing and mocking me, they told me that I had lost what I had paid. I made the corresponding claim to the Autovia-Ecovia Rent a Car headquarters and the response was that they would not refund my money because I had arrived an hour and a half later than expected to pick up the vehicle. I must say that I have been traveling the world for more than 30 years and nothing like this has ever happened to me. Not only did they not give me the agreed upon and paid for car, but they also treated me badly, in a disrespectful and rude manner and they scammed me.

I rented twice with no problems from Autovia Venice Airport. On the third time I returned the car in exactly the same state as before, I took a video and multiple pictures to protect myself (as I read reviews from other people). When I went to drop off the keys the guy told me that he didn't need to do a checkout if there was no damage and I'd taken a video. More than 2 months later I got an email saying that there was damage, and that I had "refused a checkout inspection". The Autovia customer service simply stopped responding to emails, refused to watch the video and charged my card. Do yourself a favour and avoid this awful company.