autovia.it Reviews 

So we arrived late to pick our rental car up that we had previously booked in advance, this was due to being held in passport control for over 3 hrs at Bergamo airport Milan. We tried to contact Autovia to make them aware of the situation, however nobody answered the call. By the time we arrived at Autovia desk we we're told they no longer had our car as they had given it to someone else. Absolutely disgusting. We we're then told we could have another much larger vehicle than we wanted for a further £180. Obviously we had no other option other than to pay the money and take the car. I think this is daylight robbery and un exceptable. I would definitely not recommend Autovia car rental and if you are British I would advise not to fly to Bergamo airport as we we're treated like cattle.

Constumer focus at your autovia desk at the airport can be more and better focussed on the customer instead of colleagues am ong themselves.
Service at the pickup location was very good.

till now always gave me the right car for me... i like this. i hope i continue to get this car BYD

AVOID AUTOVIA / ECOVIA AT ALL COSTS.

The €50 you might save on the rental price can easily cost you ten times more in money, time and stress.

1. Pickup was a disaster. Over one hour waiting, wrong and smaller car, already heavily damaged. The pickup inspection took barely one or two minutes. When I pointed out additional damage, I was told: “Don’t worry, we know the car is in poor condition. Just take a video.”
2. At return, suddenly they inspected every millimetre for around 15 minutes. I literally stood next to the employee showing him my pickup photos and videos proving that the damages he was recording as “new” already existed. He continued recording them anyway.
3. They then demanded €891.34. After I challenged them with clear evidence and involved legal protection, Autovia admitted that 3 of the 4 damages they tried to charge me for were already pre existing. Without my videos, I would likely have been stuck fighting a €900 bill.
4. The remaining claim is for a minuscule windshield mark that is barely visible even in a high resolution photo and requires getting extremely close and zooming in to see (see attached picture). They are still trying to charge for it.

Add aggressive insurance upselling, poor customer service and the wrong vehicle on top.

This did not feel like normal rental car damage handling. It felt like a damage charging scam. Pay more elsewhere and save yourself the headache. I would never rent from Autovia or Ecovia again.

Good and fast Service at the desk (Brindisi Airport), better car than booked, quick car return and very good price!

Arrived on 14. September in Bergamo, excited to start my holiday. But I was met quickly in a state of chok as I was refused to get my prepaid car: In the order it said 9. O’clock, instead of 21 o’clock. The date and the flight no was correct. Thus no car and no help. However I was offered a new car for a Price 3 times higher….NEVER NEVER close Autovia! I did the booking via Norwegian/Cartrawler, who close Autovia on my behold. So next time I Will book directly - but not Autovia for sure…

Very helpfull and client oriented people.focused on providing solutions to particular problems

DO NOT RECOMMEND THIS CAR RENTAL COMPANY!

Absolutely terrible experience and a very dishonest approach to customers. The car had never been involved in any accident and had not been damaged in any way. When returning the vehicle, the staff did everything they could to avoid coming out to inspect it, despite being asked several times to come and check the car.

Then, three days after the car had been returned, they sent me some random photos claiming to show defects that supposedly had to be paid for. The alleged damage was not even visible in the photos they provided! To make matters worse, they charged me over €700 for this supposedly existing damage.

It gives the impression that this company is simply looking for any excuse to make money at the customer's expense by inventing damage and imposing unjustified charges. Instead of honest and professional service, customers are left dealing with outrageous claims for damage that does not exist.

I strongly advise everyone to stay away from this company if you do not want to risk losing your money and having your experience ruined. Make sure to document absolutely everything when renting and returning a car, because apparently even returning a car without any damage does not guarantee that you will not be charged hundreds of euros.

A deeply disappointing experience. I would never rent from this company again, and I would not recommend it to anyone.Three emails containing a formal complaint were sent to the specified email address, followed by a reminder requesting a response. The emails included attached photographs and video recordings documenting the condition of the vehicle at the time of pickup and return. We have received no response from Customer Care. Agreement No. 202601877503

We made the car booking in September in Antalya airport. My wife arrived on 1st October to their office where staff rejected to provide the car with the reason that credit card is declined. That was international Visa credit card with enough credit limit. After one attempt the person in the desk said that my card is declined, not explaining the reason, he told that he will not try again and suggested to buy additional insurance in the amount of 300 EUR. Rental price was 199.99 EUR. After 2nd and 3rd attempt card was declined again and he again suggested to buy additional insurance. In the booking voucher there is a condition that credit cards VISA, MASTERCARD, AMERICAN EXPRESS are accepted, which is actually not the case. Be careful with them, otherwise your trip can spoiled.

Fast, easy and clean

The atenttion and kindness of stuff was excellent
The car was ok despiste some small scratches.
The assurance price was far too high

Everything was perfect - the booking process, staff and service.

The entire process was smooth, quick, and hassle free. The staff were extremely helpful, friendly, and polite. The car was even better than I expected. Overall a fantastic experience.

**Avoid Autovia – Disgraceful Customer Service and a Stressful Start to Our Family Holiday**

Our experience with Autovia at Milan Bergamo Airport was absolutely appalling. What should have been a straightforward car hire collection turned into an incredibly stressful and expensive ordeal, leaving us stranded with our nine-month-old baby.

We paid £609.69 in advance for a hire car, due for collection at 18:10 on 29 June 2026. Unfortunately, our Ryanair flight was delayed by approximately two hours. The delay occurred after we had boarded, meaning we had no mobile signal or internet access and no realistic opportunity to contact the car hire company.

When we finally reached the desk at approximately 20:13, we discovered our reservation had been cancelled and we had been marked as a “no-show”.

Despite having paid in advance, we were left without a vehicle because circumstances outside our control prevented us from arriving at the scheduled time.

**The financial consequences were substantial.**

Travelling with our nine-month-old baby, we had a further two-and-a-half-hour drive to our accommodation. Instead of getting our family settled, we were left scrambling to arrange alternative transport at the airport.

We had no practical alternative but to secure a replacement vehicle, costing £1,182, despite already having paid £609.69 for the original booking. We also incurred a €30 late check-in fee at our accommodation.

This was a completely unexpected financial burden at the very start of our family holiday.

I appreciate that car hire companies have procedures, but cancelling a pre-paid reservation in these circumstances is incredibly frustrating. A customer who has paid more than £600 should not be left stranded because their flight is delayed after boarding, particularly when they have no realistic opportunity to make contact.

**The subsequent handling of our complaint has made matters even worse.**

We provided evidence of the flight delay and repeatedly explained what had happened. Our complaint was escalated through Ryanair Car Hire/CarTrawler, and we were advised that it would usually be resolved within 20 working days.

Instead, we spent more than three months chasing a meaningful response. We were eventually told that the case had been closed because we had raised a refund request with our bank. This did not address the original cancellation or the additional costs we had incurred.

Although the complaint was handled through Ryanair Car Hire/CarTrawler, the original problem arose when our Autovia reservation was cancelled, leaving us without the vehicle we had paid for.

The entire experience cost us money, wasted valuable holiday time and caused completely avoidable stress while travelling with a young baby.

**My advice to anyone considering Autovia at Milan Bergamo Airport is to think carefully before booking.** Check the late-arrival and no-show policies and understand what protection you have if your flight is delayed.

A car hire booking should provide reassurance, not leave you stranded and facing substantial unexpected costs.

Based on our experience, I would not choose Autovia again. An extremely stressful, expensive and disappointing experience that I would not wish on another family.

Competent Personel, fast check-in/-out

Perfectly managed and available at time of need even with a 1h flight delay

I would particularly like to thank the gentleman who assisted me for his great help and courtesy.

Very disappointing experience – lack of transparency, unprofessional service, and additional costs.

Upon arriving at the airport, we discovered that Autovia Valgero would not accept our credit card, even though it was valid until the end of the month and our rental period was considerably shorter. The requirement for a longer card validity period was mentioned in the rental terms, but only on page seven, in small print. Such an important restriction should be clearly communicated before a booking is confirmed, not revealed only when the customer arrives to collect the car.

To make matters worse, we were offered additional insurance costing over €500. I consider this price excessively high and completely unreasonable. When a customer discovers at the airport that they cannot collect a car they have already booked, such an offer does nothing to resolve the problem. Instead, it only adds to the stress and frustration.

Even worse, rather than trying to find a solution, the staff told us that Discover Cars, the broker, was responsible for the situation and that we should contact them. Passing the responsibility to a business partner is highly unprofessional. If Autovia Valgero works with booking brokers, customers should be able to expect efficient service, clear terms, and practical assistance, rather than being left to deal with the problem themselves at the airport.

Fortunately, Discover Cars helped us find a car with another rental company that accepted our credit card. However, this meant paying an additional €50.

To sum up, instead of starting our trip without any problems, we lost time, experienced unnecessary stress, and incurred extra costs. The lack of clear communication, the unpleasant situation at the airport, the offer of insurance costing over €500, and the attempt to shift responsibility onto the broker made our experience with Autovia Valgero extremely disappointing.

I do not recommend this rental company. I expect car rental companies to offer transparent terms, professional customer service, and fair treatment. Unfortunately, Autovia Valgero failed to meet these basic expectations.

Renting a car went without any problems, the car was in very good technical condition, all documents were completed relatively quickly, the employees were nice and helpful. Thank you and I will certainly use your services in the future.

Autovia is by far the best car‑rental company I have experienced in Italy. It follows a very standard and efficient process and is extremely popular. The staff are incredibly friendly. There are no random charges or unfair practices. They carry out a thorough inspection upon vehicle return. Highly recommended.