Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast. When picking up the service was not quite as good and friendly, seemed we where most... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That b... See more
Company replied
Constumer focus at your autovia desk at the airport can be more and better focussed on the customer instead of colleagues am ong themselves. Service at the pickup location was very good.
Company replied
Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned. Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into th... See more
Company replied
Company details
About autovia.it
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
In tutta Italia, 00000, In tutta Italia, Italy
- +39 02 84065
- info@autovia.it
- autovia.it
Auto e furgoni
4.0
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a scam
This company is a scam. We already pre-booked and paid for our car rental. When we arrived, they said they could not take our credit card because it displays our initials and surname, not the full name (even though we were able to show our documentation, passport etc). But they were happy for us to pay €600 using a debit card - absolute scam artists.
On top of this, we had a 3 month old baby with us and they would not help/support or provide any solutions without paying an additional €600. After spending over an hour on the phone with Booking.com and pleading with Autovia to help us, we were forced to find a different car hire company (Noleggiare who were very understanding with our situation). We lost money using this company.
Do not use. There is a reason that the majority of the reviews are having a similar experience - the company’s response to the reviews is very telling too… they are defensive, rude and scammers. If they wanted to operate as a genuine business, they would make changes.
We are also submitting a complaint with Booking.com and requesting them to remove this company as a car rental service.
October 5, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the stress and frustration caused by this experience, especially while travelling with a very young baby.
For the rental guarantee, the physical credit card must allow the cardholder to be clearly matched to the main driver. When only initials are shown, the card may not meet the required guarantee conditions, even if other identification documents are presented.
If the standard guarantee requirements are not met, the branch may offer an alternative solution using a debit card together with additional protection and different guarantee conditions. This option is not mandatory and should always be explained clearly before acceptance.
We regret that no solution was found at the desk and that you ultimately had to rent elsewhere.
The Autovia Team
I will NEVER book Autovia again
I will NEVER book Autovia again! Ernest from Pisa Airport was rude, unpolite, unhelpful & embrassed us by refusing to let us hire the car we booked simply because he did not like the look of us & that I had a long Surname on my AMEX! It was shocking & so embarrasing as I had my 1 year old crying for more than 1 hour. Autovia needs to investigate Ernest at PISA Airport immediately! The lady at Hertz on the next counter was so helpful and had no issues with my long name! Runined the start of our short holiday. Please be more kind to people and try to help them as we are your clients!
October 2, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are very sorry about the way you describe being treated at our Pisa desk, especially while travelling with a young child.
We would, however, like to clarify an important point: a card cannot be refused because of a customer’s appearance. A long surname is also not, in itself, a reason to reject an American Express card. The card must be physical, in the renter’s name, compatible with the required pre-authorisation, and the cardholder’s identity must be clearly verifiable against the documents provided.
If these requirements were met in your case, both the reason the card was refused and the conduct of the staff member you mentioned need to be specifically reviewed.
Please contact customercare@autovia.it with your booking details and an account of what happened at the Pisa desk so that the incident can be properly investigated.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for choosing Autovia and for sharing your positive feedback. It was a pleasure to have you as our customer.
The Autovia Team
Reply from autovia.it
Gentile Cliente,
la ringraziamo per le belle parole. Il nostro team lavora ogni giorno per rendere il noleggio semplice e piacevole.
Il Team Autovia
Very welcoming and efficient service.
Very welcoming and efficient service.
The car was almost new one and as were our expectations on the quality of the car compared to the price paid.
October 4, 2026
Reply from autovia.it
Dear Customer,
thank you for your kind words. Our team works every day to make the rental experience as smooth and pleasant as possible.
The Autovia Team
Giuseppe at Palermo airport, what a guy!
Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned.
Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into the airport after I forgot it in the car, what a guy!
October 2, 2026
Reply from autovia.it
Dear Customer,
thank you for your rating. We are pleased to know that you had a positive experience with us.
The Autovia Team
Still waiting for my €150 deposit back.
I returned the car on 22 September and was told the €150 deposit would be refunded within 2 hours.
One week later, I emailed Autovia and followed up twice more, including with customer service.I still have no reply and no refund.
I was also charged an additional €50 for using a debit card instead of a credit card.
The car was around 5 years old with 100,000 km and wasn’t in very good condition, with multiple dents and scratches.
Very disappointing experience. The rental may look cheap at first, but once you add the €150 deposit and extra charges, it may even work out more expensive than using a bigger company. Next time, I’d definitely choose a bigger company with better customer service and more peace of mind.
I would not use Autovia again.
September 22, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are particularly sorry that, despite contacting us several times, you have still not received a reply.
When a security deposit is placed as a pre-authorisation, it is not a final charge: once the rental is closed, Autovia releases the pre-authorisation, while the time needed for the funds to become available again depends on the issuing bank and card network. If the €150 is still unavailable, the exact type of transaction on the card also needs to be checked.
Regarding the additional €50 linked to the use of a debit card, debit cards are not normally used as the standard rental guarantee. Any alternative solution and related cost should, however, be clearly explained and accepted at the desk.
We are also sorry about the condition of the vehicle you describe. As you have already contacted our customer service several times, the existing case and your previous messages should now be reviewed without asking you to submit the same request again.
The Autovia Team
I would not rent from Autovia again.
I would not rent from Autovia again.
We prepaid approximately €500 for a rental car. At the rental desk, Autovia refused to provide the vehicle because I did not have an International Driving Permit. I acknowledge that the IDP requirement was stated in the rental conditions.
My wife was travelling with me and had a valid European driving licence and a physical credit card in her own name. We asked whether the car could instead be rented to her, but this was declined.
During the conversation, the employee told us that purchasing an additional insurance package costing approximately €1,000 would allow the rental to proceed. We declined this option and ultimately did not receive a vehicle.
We also had difficulty reaching the office. It is located away from the airport and offers a transfer service by phone, but our calls went unanswered for a considerable amount of time, which caused a significant delay.
In the end, we received no car and lost approximately €500 on the prepaid booking. We then had to arrange another rental at additional cost.
This review describes my personal experience with this rental location. Based on that experience, I would choose another rental company in the future.
September 8, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the inconvenience, both regarding the difficulty in reaching the transfer service and what happened at the rental desk.
As you also acknowledge in your review, an International Driving Permit or equivalent documentation may be required for licences issued by certain non-EU/EEA countries, as stated in the rental conditions. Without the required driving documents, the vehicle cannot be released.
The booking and the credit card must also relate to the person named as the renter. Therefore, the fact that your wife had a valid European driving licence and her own physical credit card does not automatically allow an existing booking in another person’s name to be transferred at the desk.
The separate issue is the additional package of approximately €1,000 that you describe. A protection plan cannot replace mandatory driving-licence requirements. If you were in fact told that purchasing this product would allow the rental to proceed despite the missing required documentation, this specific point needs to be reviewed.
Please contact customercare@autovia.it with your booking details and what you were told at the desk so that the circumstances can be checked accurately.
The Autovia Team
Genuinely pleased with courtesy of all…
Genuinely pleased with courtesy of all the staff, lovely clean new car. We had taken our own excess insurance and there was no hard sell to take theirs. Good clear instructions on both pick up and drop off process easy. Would use again
October 2, 2026
Reply from autovia.it
Dear Customer,
thank you very much for your review. We truly appreciate your trust in Autovia and hope to welcome you again soon.
The Autovia Team
People from Autoavia were very kind
People from Autoavia were very kind, gave me good information and a good and clean car
October 1, 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience. We are happy to know that you were satisfied with our service.
The Autovia Team
Great value for money
September 27, 2026
Reply from autovia.it
Dear Customer,
thank you for your positive review. We are glad that everything went smoothly during your rental.
The Autovia Team
Autovia give us a higher class car then…
Autovia give us a higher class car then we asked for, we were helped quick and friendly. The car could have been a little better cleaned but we were happy with the Cupra automatic!
September 26, 2026
Reply from autovia.it
Dear Customer,
we are delighted with your positive rating. Thank you for choosing Autovia and for your trust in our team.
The Autovia Team
very good experience with Autovia
e had a very good experience with Autovia. The location at Brindisi Airport is very convenient, making both pick-up and drop-off quick and easy.
The car fully met our expectations and was exactly what we needed for our trip. The return process was smooth and efficient, with no unnecessary hassle.
Another positive point was the insurance process. There was no pressure to purchase additional insurance, which made the whole experience much more relaxed and straightforward.
Overall, we were very happy with Autovia and would definitely consider renting from them again in the future.
July 2, 2026
Reply from autovia.it
Dear Customer,
thank you for your kind feedback. It is always a pleasure to know that our customers are satisfied with our service.
The Autovia Team
Very professional and competent staff.
Very professional and competent staff.
I had a brand new BYD that was a real joy to drive making my vacation even better! Recommened!
September 26, 2026
Reply from autovia.it
Dear Customer,
we are very happy to hear that your experience with Autovia was positive. Thank you for choosing us.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
Worst customer service i have ever had. Avoid at all cost
Worst customer service i have ever had - avoid at all cost. Reading other reviews it appears i was unfortunate to met the rude and aggressive man on the Autovia service desk at Pisa airport.
We hired the car through EasyJet and paid for additional insurance through them/AXA in advance. He told us this was not valid and we would have to take out extra insurance with him if we were to avoid paying EUR2000 on any claim. He accused us not understanding how insurance works. We refused to buy additional insurance. He then moved on to try and sell us roadside assistance for EUR45. He told us that if we didnt pay it would cost us EUR250 to be recovered. We said no. He became more aggressive. He then took EUR 2000 deposit and told us we had been allocated an MG. I asked if we could have a vw as that is what we thought we were getting and he was adamant that we would get what we were given . He then said he didnt like me and would not give us anything at all and told us to move away from his desk. Shouting at me to take my hands off the top of the desk . As there was a large queue behind we walked away.
Fortunately the charming assistant at Autononleggio came to our aid, calmed us, and rented us a car. We now have to go through the misery of getting our money back.
Autovia, you have a loose cannon working at your desk. Judging from other one star reviews he has been threatening your customers for at least a year. We will not come back and this one individual sems to be destroying your business
September 30, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are very sorry about the behaviour you describe at our Pisa desk. If you were told that the vehicle would not be released because of a personal opinion about you, this is something that needs to be carefully reviewed. Customer interactions must always remain professional and respectful.
The cover purchased through EasyJet/AXA is separate from Autovia’s own protection plans and operates under the terms of the provider that sold it. This does not mean that it is “invalid”, but it does not automatically replace the financial responsibilities and conditions of the Autovia rental agreement. Additional Autovia protection plans offered at the desk are optional. Additional roadside assistance products are also optional; basic assistance for mechanical breakdowns not caused by the customer is already provided, while other types of recovery may involve charges under the applicable conditions.
Regarding the vehicle itself, reservations are made by vehicle category and normally do not guarantee a specific model such as a Volkswagen or an MG.
Most importantly, given what you describe about the staff member’s behaviour and the fact that the vehicle was ultimately not released despite the deposit being taken, the case deserves a specific review. Please contact customercare@autovia.it with your booking details and an account of what happened at the desk so that the case and the amounts recorded can be properly reviewed.
The Autovia Team
Do not use - completely false claim made after car returned that more than doubled our cost
Completely false claim made after car returned - DO NOT USE or if using pay for excess insurance. We returned car with no incident and they claimed that license plate had been damaged. And then proceeded to charge €400 euros extra to our credit card on a €340 rental!! You could see zero damage on the license plate. Thieves. - Follow on to reply below - I wish I could post the photos here but I cannot. I have sent them all to you already below on that email with no reply and you still proceeded to deduct the funds. The estimated “damages” was calculated by a computer with no proper review by anyone.
August 16, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry about the experience you describe, but we cannot accept Autovia being described as “thieves”.
A damage charge must relate to damage actually identified and be supported by the relevant photographic or technical documentation. If you dispute that the licence plate was damaged and have photographs showing otherwise, those elements should be taken into account when the case is reviewed.
The amount charged must also be linked to the criteria used to assess the damage and should not be an unexplained charge.
If the dispute is still open, please send your rental details and any photographs you have to customercare@autovia.it so that the €400 charge can be specifically reviewed.
The Autovia Team
Nice and patience staff
Nice and patience staff. Good and clean cars. Fast service. Speak good english. Recommend this company.
September 30, 2026
Reply from autovia.it
Dear Customer,
thank you for your kind review and for choosing Autovia. We are happy to know that your rental experience was a positive one.
The Autovia Team
Very good experience
Very good experience
Excellent courtesy at the check in point with your staff
It’s a pity that I couldn’t use my American Express credit card to prepay the booking, forcing me to pay the rent at site.
I’ll surely rent a car with Autovia again.
September 30, 2026
Reply from autovia.it
Dear Customer,
thank you for your kind words and for your trust. We hope to have the opportunity to serve you again.
The Autovia Team
Picking up the car in the airport was…
Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast.
When picking up the service was not quite as good and friendly, seemed we where mostly i9n thw way of coffee and smoking breaks :/ But all in all i would use again, car was nice and price was good.
September 28, 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience. We are pleased that you appreciated the quick service, the information provided, the vehicle and the good value for money.
We are sorry, however, that at one point during your rental the attitude of our staff did not match the positive first impression. Courtesy and attention to our customers are very important to us, and we will take your feedback into consideration.
We are glad to hear that you would choose Autovia again.
The Autovia Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.