autovia.it Reviews 

Hired a car from Ecovia/Autovia at Ciampino Airport, car was upgraded which is a bonus but it was full of scratches. We took videos of the car before and after but as it was late at night, not all scratches are visible on camera. Was also told the computer was down (how convenient) and they needed to fill the paperwork in manually.

The car was picked up with 3/8 bars of fuel, so dropped it off with 4/8 bars of fuel (half a tank). They've charged me for a full tank of fuel. On the manual paperwork they never put down the fuel and I was told to bring it back the same. Upon the report, they've said it went out with 8/8 bars of fuel and I brought it back with 4/8 bars so I've been charged £59 for a full tank.

They're now charging me 345 euro for "damages" which were already on the car before I picked it up. They also won't provide me with images/videos of the car BEFORE we hired it. This company is 100% a scam and we're having to go through insurance to cover the costs of damage we never did.

AVOID AT ALL COSTS.

We booked 3 cars through Zest in the UK, who then used AUTOVIA at Pisa airport. I have never had such a dreadul experience in my life with a car hire company. We got one car and the man, RENO, would not give us another car. I had my 86 year old mother waiting with me. The queue was ridiculously slow. Firstly, we arrived 1 hour early and were told we would need to pay another 95 euros for each car if we wanted them an hour early. Obviously, we decided to wait. I then had to queue for another hour to try again. Reno was very difficult to deal with and incredibly uncharming and became down right rude. It was honestly like he didn't want to give us a car. Getting to payment, he told my husband that we had to have a credit card with our spelled out name on it, the standard card wouldn't do. Luckily we had this so my husband eventually got his car. He then refused to give me my car (as we were a group of 10 travelling so needed more than one car) because my name wasn't on the booking, it was under my nephews name. He slated Zest company for being the worst car hire people to use. Actually, the admin fault was with Autovia, they hadn't responded to the email with the name change which they received 3 days prior. Their registration office was then shut because it was Sunday so we couldn't speak to anyone. We then had to leave the queue with no car because other people were waiting. I had to contact my nephew to get proof of the email and token for the car with my name on it. We then had to queue for another hour. The couple infront of us, when we eventually got to the desk, were denied their car because they didn't have a credit card with their full name. He said he was going to charge them an extra £300 to use the credit card they did have which just had their initials and surname. So they could take payment and use that card, it was just as scam. Needless to say they left without a car. I then produced my token in my name, the email and the car hire document, and Reno still refused to give me a car. We called Paul from Zest who was working on a Sunday and he spoke to Reno at length on the phone across the desk and he still refused to give us the car because Autovia hadn't updated their admin system with my name, even though I'd produced all the correct paperwork and he'd had confirmation from both my nephew and Zest. It was absoutely outrageous. Reno lost his temper and shouted at me. I have never had such dreadful customer service. This man should not be working in any customer relations job. He is a discredit to this company. We had now spent 3 hours at the airport trying to get our second car and ended up having to walk away. We went to GOLDCAR booth opposite and hired another car immediately with no problems whatsoever. No scammy credit card extra charges and a charming woman who made the whole process easy. The couple of were being charged another £300 ended up having a public argument with Reno over the charge and he honestly treated them disgracefully. We were lucky to be able to get another car, otherwise half our party would have been stuck in Pisa. We ended up over 3 hours late checking in to our rental and very stressed . My mother was exhausted. We will, needless to say, never use this company again. If I could give them less than 0 I would.

Really disappointing experience. We had to drive around and wait for more than 40 minutes when returning the car because no Autovia staff were at their own office. Someone from another rental company eventually had to help us. On top of that, part of my deposit was taken without any notice or explanation. Very poor service and transparency. Would not recommend.

(Contacted the helpdesk imidiatly after finding out, havent had any reaction)

Very good service willing to help in difficult situation involving rerouted flights

Great upgrade, great service!

A bit slow at check in procedure when rental contract needed to be started, but very efficient at car return.

Very helpful staff on the desk at Pisa airoort

Service – very good; options presented clearly and transparently.
Car met all requirements.
Everything went according to prior arrangements upon returning the vehicle.

Carmen at Airport Ciampino was a huge help.
Great person and gave as a quick resolve of our needs
Great help.
It was a pleasure to get assistance from her!

Tutto a posto e upgrade

Booking was easy, agents friendly and efficient, car was in very good condition.

Perfect and easy Welcome. Car was OL.
Next time, I would prefer to get someone for return at your company boxe to know where I can park the car (full line occupied) and no check out before leasing. It was another company who gave me information.

My experience with Autovia was at the end of May 2026 in Brindisi airport, Puglia, Italia.
The woman at the desk charged me an extra €100 on top of my booking fee, citing the fact that I had reserved the car for 12:30 PM but—since it was only 11:40 AM—she didn't have my car ready yet. I asked her if, by waiting until my scheduled time of 12:30 PM, the car would be ready on time. She replied that the staff in the parking area were very busy and that she *hoped* to be able to hand over the car I had booked (a Volkswagen Tiguan) on time, implying there might be a delay. So, I ultimately opted to pay the extra €100 for a "more luxurious" car—as she described it—partly because managing three young daughters while waiting around would have been difficult. To my dismay, upon reaching the parking area, I discovered that Autovia no longer had any VW Tiguan; instead, they only had Chinese cars—which might be nice and fully loaded with features, but are certainly less spacious, especially in terms of interior room. All in all, I felt completely swindled by what struck me as a ploy to make me pay the price difference simply because Autovia couldn't provide the specific vehicle I had requested and paid for: a Volkswagen Tiguan. To make matters worse, when I returned the car, the staff told me they hadn't had any Tiguan in stock for months.
I'm feeling very disappointed to Autovia.

Easy pick up and return of rental vehicle

Today is 25 September 2026, 3 years ago I was in Italy and we rented 2 cars from this stupid company, the check-in process was so long for no reason for whatever reason they wanted Cash, but then after arguing with them they agreed with the credit card.

The tires on the cars were not inflated on purpose, be aware to check them because these scammers they'll try to find damages for anything, and they were surprised that I actually inflated them, after that the checkout process was okay.

And of course, the fines for 3 km/h more than is allowed too, I've received 2 of them, and okay I paid for them a year later cause this pseudo-company like to rip off whoever uses them, with an automatic withdraw without any confirmation, that's another thing you guys you need to consider while using the credit card with these scammers.

And now the cherry on top, today after 3 years they sent another letter for a fine that I've already paid 2 years ago via a legal entity, these guys are a total JOKE, I never left a comment to a company before, but you pieces of trash deserves everything that's coming for you.

Good car. Fast service. Great Staff! Thank you very much for your help and diligent service!

Terrible, disgusting customer service. Slow, rude and unhelpful staff.
When returning the car 3 men surrounded me and my 2 children, very intimidating and confusing. Ended up being charged more money because of their sly ways of getting you to sign paperwork. DO NOT USE.

Easy to collect and drop off