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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their friendliness and helpfulness, noting that interactions are pleasant and efficient. Many people find the booking process easy and straightforward, appreciating the clear information provided. The service is often described as reliable, with many customers feeling secure and satisfied with their overall experience. However, some customers also noted issues with the service, particularly concerning car park organization and exit delays. There were instances where people experienced difficulties with car park access, locked gates, or being blocked in by other vehicles. A few reviewers also mentioned dissatisfaction with the pricing, finding it to be on the higher side, and some reported last-minute changes to parking locations, leading to longer walks to venues.

What people talk about most

Location

Users describe ambiguous interactions with location. While some customers found the parking easy to book,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Price

People report ambiguous experiences with price. Many customers find prices reasonable, with some noting good... See more

Service

Consumers find service to be ambiguous, with many praising the reliability, punctuality, and friendly staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

25 minutes from the venue easy walk finding the carpark bar the M6 traffic was easy entering simple number plate scanned and waved through into a field thankfully weather was dry. downfall was exiti... See more

Rated 4 out of 5 stars

Quick and easy to book. A reliable service which generally departs on time. We were at the ground in plenty of time before the game. Parking close to the away turnstiles is always a bonus.

Rated 5 out of 5 stars

We were nervous about booking Big Parking as we'd never heard of the company before. Used for an Oasis gig in Heaton Park and had a brilliant experience. Easy to book, good direction to the car park a... See more

Rated 5 out of 5 stars

Safe and secure parking in very convenient location. Friendly and helpful on site staff and call centre staff. Great use of technology both website and car park number recognition. Smashing first seas... See more


Company details

  1. Public Parking Space
  2. Event Planner
  3. Parking Garage

Written by the company

BigParking is a nationwide provider for Matchday and Event Parking. We have community-benefiting car parks located near large event locations. Profits are shared with the schools and businesses we park with. We use ANPR technology to reduce queues and get you parked as quickly as possible and to your match, concert or festival even quicker!


Contact info

3.8

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Whenever I call to booking my parking

Whenever I call to booking my parking, for the Brentford home game, I always find the people I talk to polite, professional and helpful.
Lionel Primary School Parking. Have just read some reviews regarding this ideal parking spot. The comments are complete rubbish, yes there are a few spots that are tight to pass through but are passable, I do drive a biggish vehicle. Have parked here for 3 years along with many other people l have seen no issues from anyone parking. Yes when one leaves there is a fair amount of traffic always a very busy area leading to the Chiswick RAB and the M4. Cost of parking here is in my opinion very reasonable considering the location, which is very convenient for Brentford FC home ground and Kew Bridge

July 31, 2024
BigParking logo

Reply from BigParking

Thank you, Phillip! Have a great season!

Rated 1 out of 5 stars

Lionel Rd School parking not recommended

Parked at Lionel Primary School yesterday evening for Kew the Music concert and would just like to warn people that the access to Lionel Rd and access to the parking area at the back of the school is unbelievably narrow. There are posts either side of the road entrance to restrict the access into Lionel Rd which give roughly a few inches either side of a normal car width it is extremely tight! We had a queue of people who helped each other through the posts by guiding each car through to avoid scraping their cars. Likewise the access between school buildings to get to parking area very very narrow. Sadly as a result could not recommend this car park and also we found out much cheaper alternatives are available closer to Kew

July 11, 2024
Unprompted review
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Reply from BigParking

I'm sorry you didn't have a good experience parking with us. We are actually contracted to use this location for the Official Brentford Football Club Match day Parking and have never had this feedback from any of our thousands of visitors.

I just want to clarify, Did you drive in and then drive out again?

I'm glad you found parking you felt was more accessible in the end.

Rated 1 out of 5 stars

Complete shambles!

As Sharon’s review above, I also parked here for the Foo Fighters concert and found it to be completely unorganised after the event. We arrived early so had no issue getting in and parking up. The issue came when it was time to leave. We got in our car at 10:45pm and didn’t leave the car park until midnight. We sat in the queue barely moving whilst the stewards cleared out all the cars from the other side, seemingly ignoring all the vehicles in our queue. Cars were forcing their way in from the sides and there were no stewards managing this at all. I was expecting to see marshalls directing traffic to allow an even movement of cars but that wasn’t the case at all. I’ve never seen such aggressive driving as I witnessed last night by some people which I assume is born out of frustration at not being able to go anywhere as all the marshalls were at the entrance and none further down directing the traffic. I’ve never seen such a shambles in my life. Yes, you may have cleared all the vehicles in 90 minutes but there was no organisation to it at all and that’s the issue. Obviously, you don’t care that myself or Sharon won’t use your services again, you’ve made it quite clear in the nature of your response but at least people can use this information when they consider where to park in future. I should have gone with my first instinct and parked in town and then got the train or shuttle bus in. I spent longer sat in traffic in your car park than it took for me to drive home!

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

Parked at Holford Drive for the Foo…

Parked at Holford Drive for the Foo Fighters gig on 27/06/24. The roads to the site were grid locked and it took a very long time to get in. I could deal with that as I was excited for the gig. Coming out it was the most un-organised mess. Plenty of stewards just stood doing nothing. We spent over 1 hour not moving which wasn't great as we have a 2.5 hour drive home. Would NOT use again

June 27, 2024
Unprompted review
BigParking logo

Reply from BigParking

Hi Sharon,

Thanks for providing more information about your booking.

The delay entering the car park was due to the large amount of traffic on the network resulting from a Motorway Junction Closure

At the site you parked at, we had 1,240 vehicles which we managed to clear in 90 minutes - despite delays on the road network outside.

With a large amount of pedestrians in the road and in the car park we had to do this in the safest possible way.

Our staff are positioned stragically to monitor vehicle movements for pedestrian safety and respond to any incidents quickly. I can understand how this professional alertness could be seen as 'standing around doing nothing' but I can assure you it isn't the case.

I'm sorry you won't be parking with us again but hope you enjoyed the concert.

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