The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
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Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brandon Hire Station
Hi Robert, thanks for your positive review. We're pleased to hear that you received great service and found our Maidstone Wheeler Street team so helpful. Kind regards, the Brandon Hire Station team.
Big thumbs up to Kev and crew never let…
Big thumbs up to Kev and crew never let me down ....
October 20, 2025
Reply from Brandon Hire Station
Good morning, thanks for your review for our Bath branch! We're glad to hear that Kevin and the team always support you and ensure you get the tools you need. Kind regards, the Brandon Hire Station team.
Good product supplied by helpful staff
October 19, 2025
Reply from Brandon Hire Station
Hi Craig, thank you for your positive review. We're pleased to hear that you were happy with the equipment quality and the service you received from our team. If you have any other equipment needs in the future, please don't hesitate to reach out! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Amy, thank you for taking the time to leave us a review. We're pleased to hear that Andy and our Coventry team provided friendly and helpful service. Thank you for hiring with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Good prompt service
October 12, 2025
Reply from Brandon Hire Station
Hi Elliot, thank you for your review. We're happy to hear that you had a 5-star hire experience and were pleased with the prompt service you received. Kind regards, the Brandon Hire Station team.
They're fast and reliable with…
They're fast and reliable with excellent quality of customer service and satisfaction.
October 1, 2025
Reply from Brandon Hire Station
Hi Frederick, thank you for your 5-star review. We're pleased to hear that you received excellent customer service and found our hire process quick and reliable. Kind regards, the Brandon Hire Station team.
The entire process was simple and…
The entire process was simple and straightforward to order online. Delivery was prompt. Both delivery drivers were very happy to help. I wouldn’t hesitate to recommend them to anyone
October 17, 2025
Reply from Brandon Hire Station
Good morning, thank you for hiring with us and taking the time to leave a review. We are delighted to hear that you found our hire process simple and straightforward, and that you were particularly pleased with our delivery service and the support from our delivery team. Your recommendation is greatly appreciated and we hope to see you again in future! Kind regards, the Brandon Hire Station team.
Booking equipment in advance
First rate communication all the way through the booking process 👍
October 17, 2025
Reply from Brandon Hire Station
Hi Hugh, thank you for your 5-star review. We're pleased to hear that you had an excellent experience and were impressed with the communication you received throughout the hire process. Kind regards, the Brandon Hire Station team.
All range off tools well maintained and…
All range off tools well maintained and on time delivery
October 17, 2025
Reply from Brandon Hire Station
Hi Tomas, thank you for your positive review. We’re pleased to hear that the tools met your expectations and that you found our delivery service reliable. Thank you for hiring with us and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Great service and very easy to deal with
October 10, 2025
Reply from Brandon Hire Station
Hi Harpreet, thank you for your review. We're delighted to hear that you received great service from our team and were happy with your hire experience. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Lee, thank you for your positive review. We're glad to hear that you received great service from our West Drayton branch and were happy with the equipment supplied. Kind regards, the Brandon Hire Station team.
Shockingly run company
Shockingly run company. I took several pieces equipment of hire , wasn’t picked up for weeks but they still charged me .
Trying to sort it out was painful .
Would never use again
November 14, 2025
Unprompted review
Reply from Brandon Hire Station
Hi Ian, thank you for your feedback. We're sorry to hear that the service you received did not meet the high standards we expect to deliver and we sincerely apologise for the inconvenience caused by the delayed collection. We will take your comments on board to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Their customer service was excellent
Their customer service was excellent. There staff are very friendly and understanding.
October 6, 2025
Reply from Brandon Hire Station
Hi Abdoulliue, thank you for your review! It's great to hear that you had an excellent hire experience and received friendly and understanding service from our team. Thanks for choosing to hire with us and we hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
Very helpful staff
Very helpful staff. The whole thing was very smooth. The rotovator worked as advertised
October 9, 2025
Reply from Brandon Hire Station
Hi Attila, thank you for your review about your recent hire! We're delighted to hear that you found our team helpful and our hire process simple and smooth. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Quality tool hire service
Quality tool, prompt delivery and flerxibility regarding the return...
October 16, 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your 5-star review and choosing to hire with us! We're pleased to hear that you received prompt delivery and were happy with the quality of our hire equipment. Kind regards, the Brandon Hire Station team.
all good,easy to hire
all good,easy to deal with,bit of hassle when extending the hire but all sorted eventually
October 16, 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your feedback about your recent hire. We apologise for any inconvenience caused when extending the hire, however we are pleased you had a good experience overall. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Good afternoon, thank you for your review. We're happy to hear that you received helpful service from our team and we hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Good afternoon, thank you for your 5-star review and choosing to hire with us. It's great to hear that our Eastbourne team provided helpful and efficient service during your hire. Kind regards, the Brandon Hire Station team.
David at Brandon Hirestation Hove is…
David at Brandon Hirestation Hove is the man ! Always really helpful, polite and so knowledgeable ! we’d be stuck without him , the guy is priceless for our company re tool hire 👍
November 12, 2025
Unprompted review
Reply from Brandon Hire Station
Good afternoon, thank you for your kind review and your continued support of our Brighton and Hove branch! We’re delighted to hear that David always offers knowledgeable and helpful service and has provided invaluable support for all your tool hire needs. It’s great to know that David has made a lasting impression, and we look forward to supporting your future projects! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Matthew, thank you for your review. We apologise for the initial issue you experience with the sander, however we're pleased that our team resolved this quickly for you. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
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