The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brandon Croydon - Breaker Hammer
Brandon Croydon are a very professional team. Picked up my breaker hammer on time with no fuss. Returning it the next morning was quick and easy. I will definitely hire from Brandon Croydon again.
Thank you Brandon,
Mr Kennedy (Wallington)
October 20, 2025
Reply from Brandon Hire Station
Hi Mr Kennedy, thank you for taking the time to leave this review for our Croydon branch. We're delighted to hear that our team at Croydon provided professional and reliable service, and made your hire experience so positive. Your feedback is greatly appreciate and we look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
I will definitely come back if I need…
I will definitely come back if I need to hire anything else. The warm welcome and assistance were top-notch. I highly recommend them.
October 16, 2025
Reply from Brandon Hire Station
Hi Monika, thank you for your review and recommendation! We're delighted to hear that the warm welcome and assistance you received from our Telford Tweedale team made your experience so positive. We look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
I had the driver Paul made my morning…
I had the driver Paul made my morning with his energy in the cold rainy morning love seeing this
November 20, 2025
Unprompted review
Reply from Brandon Hire Station
Hi Owen, thank you for your review and kind comments about our team. We're delighted to hear that Paul's energy and attitude made a positive impression and helped to brighten up your day! We hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Excellent sanding equipment
Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the equipment. Cable on edge sander is very short so an extension cable should be recommended as standard.
October 22, 2025
Reply from Brandon Hire Station
Hi Richard, thank you for taking the time to leave this positive review. We're glad to hear that you had an excellent experience with our floor sanding equipment and that you were happy with our hire process and the support you received from our team. We appreciate you feedback concerning the Edging Sander cable and and will take this on board to ensure our customers have everything they need. Kind regards, the Brandon Hire Station team.
Easy to arrange hire & the staff were…
Easy to arrange hire & the staff were very helpful.
October 15, 2025
Reply from Brandon Hire Station
Hi Denis, thanks for your positive review! It's great to know you found our hire process easy and our team very helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great staff at Avonmouth
October 22, 2025
Reply from Brandon Hire Station
Good morning, thank you for your positive review about our Avonmouth branch. We're pleased to hear that you had a great hire experience and that our team made a positive impression. Kind regards, the Brandon Hire Station team.
Very helpful and good communication
Very helpful and good communication, delivered to site. Thanks
October 22, 2025
Reply from Brandon Hire Station
Hi Philippa, thank you for your review. We're pleased to hear that you had a great experience and were happy with the helpful service and communication you received. We hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Average customer service
October 22, 2025
Reply from Brandon Hire Station
Hi Stephen, thank you for your feedback. We are sorry to hear that the service you received fell short of the high standards we strive to offer. We will take your comments on board and we hope we have the opportunity to rectify this in future. Kind regards, the Brandon Hire Station team.
Great booking service
Great booking service, product, price and delivery/collection. Made a bad job easy. Ta
October 22, 2025
Reply from Brandon Hire Station
Good morning, thank you for your review about your recent hire. We're pleased to hear that you had a great hire experience, and that our equipment helped you to make a difficult job much easier. Kind regards, the Brandon Hire Station team.
Excellent hire service
Excellent hire service, pleasant helpful staff.
Hired a very efficient carpet cleaner
October 22, 2025
Reply from Brandon Hire Station
Hi Suzanne, thank you for taking the time to leave this positive review. We're delighted to hear that you had an excellent hire experience and were pleased with our service and equipment. Kind regards, the Brandon Hire Station team.
The scarifier delivered was an older…
The scarifier delivered was an older machine. The adjustment on it was almost impossible to alter. The machine was a push scarifer, unlike the self drive machine we had from the Canterbury branch, which was excellent.
Ashford did not collect the machine when they said they would. We kept having to lock it up each evening and put it out for collection during the day. Lots of calls backwards and forwards. When I said we couldn't adjust the machine as the blades were not set low enough, we couldn't use the machine. We were told we could have some money back but nothing further said. In future I will use the Canterbury branch. Better equipment and well managed customer service.
October 14, 2025
Reply from Brandon Hire Station
Hi Vivien, we're sorry to hear about your recent experience and apologise that you have not heard back from our team. We have passed your details on to our customer support team to investigate this for you. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Simon, thanks for your great review. We're pleased to hear that you received helpful service from our team and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
excellent service ..
October 21, 2025
Reply from Brandon Hire Station
Hi Nissanka, thank you for your review. We're happy to hear that you received excellent service during your hire and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Equipment delivered and collected as promised
I hired two Genie lifts. They were dropped off exactly when they promised by a helpful guy who made sure I had everything I needed. After the job they picked them up as arranged. No fuss.
October 21, 2025
Reply from Brandon Hire Station
Hi Michael, thank you for your review about your recent Genie Lift hire. We're pleased to hear that you received helpful and reliable service during the delivery and collection process, and we hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
they went above and beyond to be…
they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.
October 21, 2025
Reply from Brandon Hire Station
Hi Matt, thank you for your review. It's great to know that you had such a positive experience with our team, who supported you with sourcing the equipment you needed on time. We apologise for the lack of notification concerning the delivery and any inconvenience this might have caused. Thank you for choosing to hire with us and we look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
The team in the shop were polite
The team in the shop were polite, were able to answer my queries and were helpful in assisting me with the equipment. And very friendly
October 14, 2025
Reply from Brandon Hire Station
Hi Craig, thank you for your review about you recent hire. It's great to know that the team at our Strood branch made your experience so positive and provided helpful and supportive service. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Craig, thank you for taking the time to leave this positive review. It's great to hear that you were happy with our pricing and delivery service and that you found all our team members helpful. Kind regards, the Brandon Hire Station team.
Setting up trade account difficult
Setting up trade account difficult and website froze on phone. Helpline said I could hire on the phone but would require large deposit which was not needed if I ordered on line (even with the irony of the need to call the helpline). Helpline wouldn’t answer question about trade account or transfer me, so called another number and still none the wiser. I asked if trade discount and was told to speak to local branch.
November 18, 2025
Unprompted review
Reply from Brandon Hire Station
Hi Nick, thank you for your feedback and bringing this to our attention. We are very sorry to hear that you felt the advice and answers you received in response to your trade account queries were not very clear and we apologise for the effect this had on your hire experience. Unfortunately, we did encounter a brief technical issue on our website yesterday and we apologise for the impact this had on your online experience. We will take the comments and feedback you have provided on board. Kind regards, the Brandon Hire Station team.
Really helpful staff
October 21, 2025
Reply from Brandon Hire Station
Hi Paul, thanks for your review. We're happy to hear that you received really helpful service from our team and that you had a great overall hire experience. Kind regards, the Brandon Hire Station team.
Always very happy with BrandonHire
Always very happy with BrandonHire. No-nonsense service, goods delivered with no fuss, equipment always works well and to very good standard. No need to go elsewhere.
October 13, 2025
Reply from Brandon Hire Station
Hi, thank you for being a valued customer and for taking the time to leave us this review. We're pleased to hear that you are happy with the service and equipment provided by our team and we look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
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