Brandon Hire Station Reviews 11,771

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and efficient, often going above and beyond to assist. The service is frequently described as excellent, with many appreciating the smooth process from start to finish, including prompt deliveries and collections. People also highlight the quality of the equipment, noting that it generally works well and is of a good standard. However, some customers also noted issues with the product and its quality, mentioning instances where equipment was not in full working order, required maintenance, or had worn parts. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or issues with collection.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service, praising the efficient and friendly staff,... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised the equipment as a "great bit... See more

Delivery service

Clients share positive opinions on delivery service, with many praising prompt and on-time deliveries and... See more

Quality

People report ambiguous experiences with quality. Many customers found the equipment clean, good, and working... See more

Based on these reviews

Rated 4 out of 5 stars

The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more

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Rated 4 out of 5 stars

The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more

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Rated 4 out of 5 stars

Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more

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Rated 4 out of 5 stars

Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more

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Rated 5 out of 5 stars

We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On deli... See more

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Rated 5 out of 5 stars

Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... See more

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Rated 5 out of 5 stars

Turf cutter was delivered nice and early, Lovely machine but unfortunately the cutting blade was worn and broke whilst doing the job. Brandon's went out of there way to collect the machine replace th... See more

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Rated 5 out of 5 stars

Great company, found online after trying to hire a platform only finding extortionate prices. This company had exactly what I needed at half the cost. Ordered online after a quick phone call to the... See more

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Rated 5 out of 5 stars

Brandon Hire Hull was recommended to me. I needed to hire an MI Tower for our local Methodist Church to complete some internal painting. From start to finish the service was 100%. The equipment was... See more

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Rated 5 out of 5 stars

First time hiring equipment and sanding floors as a DIYer - they were super helpful in explaining the equipment and making sure I had everything I need to get the job done. Simple and friendly service... See more

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Rated 5 out of 5 stars

Quality tools/machinery/gear, and great service from the guys at Brandon Hire. The order was ready for collection at the booked time, and was easy to arrange with the booking and subsequent issuing of... See more

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Rated 4 out of 5 stars

The equipment was as described & worked well. The delivery & collection were on time. It would have been helpful to have more guidance on insurance requirements beforehand. Overall costs were consider... See more

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Rated 5 out of 5 stars

The staff are decent and pretty flexible. Some of the wheels on the towers need sorted but the Mi towers are bang on from my experience. Delivery costs have went up since you have to order online - w... See more

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Rated 5 out of 5 stars

Brandon Croydon are a very professional team. Picked up my breaker hammer on time with no fuss. Returning it the next morning was quick and easy. I will definitely hire from Brandon Croydon again.... See more

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Rated 5 out of 5 stars

they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.

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Rated 3 out of 5 stars

The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more

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Rated 5 out of 5 stars

I needed a heavy duty floor sander for a new screed floor of about 200 sqm. It had been a while since I hired from Brandon Tweedale. The change in the branch was immediately apparent as I walk... See more

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Rated 5 out of 5 stars

Staff friendly and very helpful, nothing seemed too much trouble. Had a small issue with the tool we had hired, it was dealt with promptly and professionally. Very pleased with the service and would r... See more

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Rated 2 out of 5 stars

Setting up trade account difficult and website froze on phone. Helpline said I could hire on the phone but would require large deposit which was not needed if I ordered on line (even with the irony of... See more

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Rated 5 out of 5 stars

Easy to navigate website,scaffold tower delivered on time and collected on time both drivers very helpful. Will use this company again for next project.

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Rated 5 out of 5 stars

Always very happy with BrandonHire. No-nonsense service, goods delivered with no fuss, equipment always works well and to very good standard. No need to go elsewhere.

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Rated 5 out of 5 stars

Needed a dehumidifier quickly after an incident. The staff could not have been more helpful in getting one prepped for me and helping me with the booking process.

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Rated 5 out of 5 stars

Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.

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Rated 2 out of 5 stars

Order placed and paid for online, only to find that the local branch of Brandon Hire did not and never have stocked the item. If it wasn't for the help from the management and staff of my local bran... See more

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Rated 5 out of 5 stars

Great company who actually have the tools they hire out. Everything arrived and was collected exactly as they said, could t ask for anything more

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Rated 5 out of 5 stars

The entire process was simple and straightforward to order online. Delivery was prompt. Both delivery drivers were very happy to help. I wouldn’t hesitate to recommend them to anyone

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Rated 5 out of 5 stars

Jay, Rob and all the team at Maidstone went above and beyond to get equipment for me. Very helpful and friendly team providing supreme customer service.

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Rated 5 out of 5 stars

Great service. Hired a scaffold tower which was delivered on time. Very helpful delivery driver who collected promptly too.

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Rated 5 out of 5 stars

Staff gave great advice and support for the my needs. First time user of the sanders and the advice helped me complete the job with ease. Will be coming back for the great gear and support. Flexibl... See more

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Rated 5 out of 5 stars

Delivery and pick up spot on. Unfortunately whoever hired it before me must of thought it funny to put the side to the tower on clay and stand on them. A hell of a job putting the wheels on as full of... See more

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Rated 5 out of 5 stars

Guys at Glasgow Darnley friendly & helpful.Very reasonable rate for my 5 day cement mixer hire. No probs.

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Rated 5 out of 5 stars

Booking online was simple, and easy to navigate. The service from the staff was 5 star, they gave a full explanation of how to use the machine.

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Rated 4 out of 5 stars

Good Value and service, only minor issues were slight delay in securing plant items requested. But resolved in a timely manner.

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Rated 5 out of 5 stars

I will definitely come back if I need to hire anything else. The warm welcome and assistance were top-notch. I highly recommend them.

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Rated 5 out of 5 stars

Had a great experience with Brandon Hire station in Canning town, super helpful staff - gave me very valuable DIY advice.

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Rated 5 out of 5 stars

Easy to order online, competitive pricing, great customer service communication, efficient delivery and collection, ideal product. I hired the one man mi-tower 6m. Easy to assemble and use. Can’t faul... See more

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Rated 5 out of 5 stars

Easy ordering, easy delivery and pick-up. Great bit of kit too, what more does a customer require.

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Rated 1 out of 5 stars

Avoid at all costs. I hired a floor sander which has been incorrectly repaired with the wrong bolt in the main drum, which flew out of the machine within the first meter of use. Customer service, a... See more

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Rated 1 out of 5 stars

The staff at the branch ( Kings lynn) were excellent, and very helpful. However the online/ call centre seriously lacked support. I needed a VAT receipt in the name of the organisation I hired it for... See more

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Rated 5 out of 5 stars

The team in the shop were polite, were able to answer my queries and were helpful in assisting me with the equipment. And very friendly

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Rated 1 out of 5 stars

Used to rent equipment to us - small hospitality business - but now they declined to even let us have an account, with no reason why. Talk about not helping the small businesses...

Rated 5 out of 5 stars

Very prompt delivery and pick up made the whole process very straightforward with no hanging around.

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Rated 5 out of 5 stars

Delivered on time, almost brand new staircase scaffolding. Picked up on time. Great experiance!

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Rated 5 out of 5 stars

Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.

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Rated 5 out of 5 stars

Excellent service from start to finish friendly & helpful staff. Delivered on time .cannot complain.

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Rated 5 out of 5 stars

I was shown how to use the equipment and the carpet cleaner was carried out to my car by a member of staff.

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Rated 3 out of 5 stars

The machine hired, a stump grinder, worked very well and did what was required until the starter cord broke. There was no time to fix it that afternoon so it was fixed on site the following morning b... See more

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Rated 1 out of 5 stars

Why would you list an item that is not available? Even after the person called me to say that my hire order needed to cancelled and refunded (no other solution was offered), the item remained availabl... See more

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Rated 5 out of 5 stars

Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with

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Rated 1 out of 5 stars

Machine was blunt, a struggle to chip anything & took hours longer to complete what was needed. Drop off was okay, however pick up was due on Monday between 8-12. It wasn’t until 3pm that I decided to... See more

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Rated 5 out of 5 stars

Always been good for service and availability over the last couple of years I’ve used them

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Rated 1 out of 5 stars

Absolutely appalling experience with this 'company'. We are a business and on Nov 21st, we ordered and paid for a tower to be delivered to a customer site for our engineers on 1st December. Whilst our... See more

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Rated 1 out of 5 stars

The scarifier delivered was an older machine. The adjustment on it was almost impossible to alter. The machine was a push scarifer, unlike the self drive machine we had from the Canterbury branch, wh... See more

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Rated 1 out of 5 stars

Completed all the documents for opening an account. Had emails back to confirmed all signed, then silence. Tried the customer service number, to be given an number no-one answers, because of staf... See more


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

good service

good service , recommended

October 28, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Rafal, thank you for your review and recommendation! We're happy to hear that you received good service from our team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Ben, thanks for your review! It's great to hear that you received helpful and friendly service from our Yeovil team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, easy delivery and pick-up. Great bit of kit too, what more does a customer require.

November 18, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Stephen, thank you for your review. We're pleased to hear that you were happy with our hire process, delivery service and the equipment you received. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great and very professional service…

Great and very professional service from Glasgow branch crew!

November 18, 2025
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Reply from Brandon Hire Station

Hi Monika, thank you for your positive review! We're pleased to hear that you received great service from our Glasgow Kingston Bridge team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Good price turned up on time and…

Good price turned up on time and collected on time

November 18, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi John, thank you for your 5-star review. We're pleased to hear that you were happy with our prices and delivery service. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Professionial and friendly.

Professionial and friendly.

November 15, 2025
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Reply from Brandon Hire Station

Hi David, thank you for your positive review. We're pleased to hear that you received professional and friendly service from our Gateshead team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great friendly service

November 17, 2025
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Reply from Brandon Hire Station

Hi Steve, thank you for your review. It's great to hear that you received friendly service from our Oxford team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great experience from helpful staff

Needed a dehumidifier quickly after an incident. The staff could not have been more helpful in getting one prepped for me and helping me with the booking process.

November 17, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi John, thank you for your positive review about you recent experience. We're pleased to hear that the Glasgow Darnley team provided such supportive service and helped you to get the Dehumidifier you needed. Kind regards, the Brandon Hire Station team.

Rated 3 out of 5 stars

Lads were great very helpful but the…

Lads were great very helpful but the saw blade was blunt, I didn’t use till the Saturday and would of taken it bzz as cj for exchange but your not open so had to make do

November 13, 2025
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Reply from Brandon Hire Station

Hi, thank you for your feedback about your recent hire. We're sorry to hear that the condition of the blade affected your hire and apologise for the inconvenience this caused for you over the weekend. We will take your comments on board. Kind regards, the Brandon Hire Station team.

Rated 3 out of 5 stars

the staff were helpful hampered by a chaotic online system

the staff were helpful and informative and easy to deal with. However your online system lets you down
I went to collect the machine and times of opening did not match the time when the premises did open. In addition one machine i ordered was not on site

This had to be collected from Derby branch and then tested I had hired for one day so this pressured me with the work I had to do in the allotted time I had to complete the work. having to return to the dept at 1pm to collect the second machine. In effect i paid for one days hire and in fact got half a days usage. in addition the dust collection bag for one machine was incorrect and could not be fitted so had to adapt my own dust collection device to accomodate its usage.

November 13, 2025
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Reply from Brandon Hire Station

Hi, thank you for your feedback and bringing your experience to our attention. We apologise for the inconvenience that the separate collections caused for you and the effect this had on your work. We will ensure that the opening times displayed online are confirmed. If you need to discuss this hire any further with our team please give us a call on 0345 604 5337. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Kept updated about the delivery and…

Kept updated about the delivery and collection

November 7, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Wayne, thank you for your positive feedback. We're pleased to hear that you were happy with the communication and updates about our delivery service. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very professional and very efficient…

Very professional and very efficient and helpful

November 7, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Garry, thank you for your review. We're glad to hear that you received professional and efficient service from our team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

First class counter staff very helpful

First class counter staff very helpful

November 14, 2025
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Reply from Brandon Hire Station

Hi Max, thank you for your review. We're delighted to hear that you received first class service from our Aberdeen branch. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

The lady was really helpful with the…

The lady was really helpful with the booking and even more helpful when I needed to pick it up.

November 14, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Tim, thank you for your positive review. We're pleased to hear that our team provided helpful service during the booking and collection process. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

They delivered on time.

They delivered on time.

I could place the order fully online with no call backs from sales people.

Everything went smoothly.

November 12, 2025
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Reply from Brandon Hire Station

Hi Eric, thank you for your review. It's great to know that everything went smoothly and you were happy with our delivery and online hire services. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Promp services

Promp services, friendly, helpfull

November 6, 2025
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Reply from Brandon Hire Station

Hi Richard, thank you for your positive feedback. We're pleased to hear that you received prompt and friendly service from our team during your hire. Kind regards, the Brandon hire Station team.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We will definetly use you again for our parade next year

November 11, 2025
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Reply from Brandon Hire Station

Hi, thank you for your review about your recent experience. We're delighted to hear that our Middlesbrough team made such a positive impression and provided excellent service from start to finish. We hope we can support you again next year! Kind regards, the Brandon hire Station team.

Rated 5 out of 5 stars

Great service very helpful team

Great service very helpful team
The manager was extra helpful
Best hire centre in Brighton and Hovep

November 12, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi Toby, thank you for your positive review. We're delighted to hear that you received helpful service from our Brighton manager and the team at the branch. We're glad to hear that we made such a positive impression and we hope we can support you again in future! Kind regards, the Brandon hire Station team.

Rated 4 out of 5 stars

Mainly good but some neagtives

The equipment was as described & worked well. The delivery & collection were on time. It would have been helpful to have more guidance on insurance requirements beforehand. Overall costs were considerably higher than the upfront quote.

November 6, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi, thank you for your review about your recent hire. While we are pleased to hear that you received prompt and reliable delivery of your items, your feedback concerning the guidance and clarity for insurance required will be taken on board. Kind regards, the Brandon hire Station team.

Rated 1 out of 5 stars

Vanishing Roof Ladder! Unfortunately the hire of a roof ladder…

Unfortunately the hire of a roof ladder for 2 weeks for urgent work was a disaster. First the wrong ladder was delivered by Redruth depot, too short, not the 5.6 meter ladder I ordered.
I phoned the office and the gentleman promised the right ladder would be delivered next day and agreed to allow me 3 days extra hire because of the delay.
The right ladder came but that was Friday and weekend coming up so work didn’t start. Monday was very heavy rain and next 2 days storm.
On Thursday work was to begin but I received a nasty shock to see the ladder had disappeared from my front garden! I spent all morning searching around Penzance looking for a stolen roof ladder, raised a hue and cry and had neighbour’s looking too.
I was about to phone the police when a kind builder came and told me his colleague had seen a Brandon’s man walk down the road with the ladder!
It had been collected over a week early and had been unused.
I phoned Brandon’s again and asked for a full refund which they agreed to immediately and then bought a ladder because I didn’t feel I could trust to hiring.
The Brandon’s main office were very reasonable and obliging, the problems came from the supply at Redruth.

November 12, 2025
Brandon Hire Station logo

Reply from Brandon Hire Station

Hi, thank you for your feedback concerning your experience. We are extremely sorry for the communication and service surrounding the collection of the ladder and for the concern and inconvenience this caused for you. We are glad to know that a refund has been provided and your comments and experience will be taken on board. Kind regards, the Brandon Hire Station team.

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