The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering, easy delivery and pick-up. Great bit of kit too, what more does a customer require.

Reply from Brandon Hire Station
Great and very professional service from Glasgow branch crew!

Reply from Brandon Hire Station
Good price turned up on time and collected on time

Reply from Brandon Hire Station

Reply from Brandon Hire Station
Needed a dehumidifier quickly after an incident. The staff could not have been more helpful in getting one prepped for me and helping me with the booking process.

Reply from Brandon Hire Station
Lads were great very helpful but the saw blade was blunt, I didn’t use till the Saturday and would of taken it bzz as cj for exchange but your not open so had to make do

Reply from Brandon Hire Station
the staff were helpful and informative and easy to deal with. However your online system lets you down
I went to collect the machine and times of opening did not match the time when the premises did open. In addition one machine i ordered was not on site
This had to be collected from Derby branch and then tested I had hired for one day so this pressured me with the work I had to do in the allotted time I had to complete the work. having to return to the dept at 1pm to collect the second machine. In effect i paid for one days hire and in fact got half a days usage. in addition the dust collection bag for one machine was incorrect and could not be fitted so had to adapt my own dust collection device to accomodate its usage.

Reply from Brandon Hire Station

Reply from Brandon Hire Station
Very professional and very efficient and helpful

Reply from Brandon Hire Station

Reply from Brandon Hire Station
The lady was really helpful with the booking and even more helpful when I needed to pick it up.

Reply from Brandon Hire Station
They delivered on time.
I could place the order fully online with no call backs from sales people.
Everything went smoothly.

Reply from Brandon Hire Station
Excellent service from start to finish. We will definetly use you again for our parade next year

Reply from Brandon Hire Station
Great service very helpful team
The manager was extra helpful
Best hire centre in Brighton and Hovep

Reply from Brandon Hire Station
The equipment was as described & worked well. The delivery & collection were on time. It would have been helpful to have more guidance on insurance requirements beforehand. Overall costs were considerably higher than the upfront quote.

Reply from Brandon Hire Station
Unfortunately the hire of a roof ladder for 2 weeks for urgent work was a disaster. First the wrong ladder was delivered by Redruth depot, too short, not the 5.6 meter ladder I ordered.
I phoned the office and the gentleman promised the right ladder would be delivered next day and agreed to allow me 3 days extra hire because of the delay.
The right ladder came but that was Friday and weekend coming up so work didn’t start. Monday was very heavy rain and next 2 days storm.
On Thursday work was to begin but I received a nasty shock to see the ladder had disappeared from my front garden! I spent all morning searching around Penzance looking for a stolen roof ladder, raised a hue and cry and had neighbour’s looking too.
I was about to phone the police when a kind builder came and told me his colleague had seen a Brandon’s man walk down the road with the ladder!
It had been collected over a week early and had been unused.
I phoned Brandon’s again and asked for a full refund which they agreed to immediately and then bought a ladder because I didn’t feel I could trust to hiring.
The Brandon’s main office were very reasonable and obliging, the problems came from the supply at Redruth.

Reply from Brandon Hire Station
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.