Brentacre Insurance Reviews 1,139

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the insurance process pleasant and easy. Many people highlight the excellent customer service, appreciating the personalized approach and the team's deep understanding of modified vehicles and campervans. Reviewers also frequently mention the competitive pricing and great value for money, often finding the best quotes compared to other providers. However, some customers were not happy with the service, reporting instances where the company did not offer alternative quotes or assistance, advising them to look elsewhere. A few other people also felt that the process was overly focused on internal procedures, requiring them to repeatedly provide details or fill out forms, leading to a perception of wasted time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Service

Customers had positive experiences with service, often praising the friendly, polite, and helpful staff. Many... See more

Price

People report positive experiences with price. Customers consistently find the pricing to be competitive,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers highlight competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The first time I've purchased insurance and felt good after the process, they operate like real people not machines, nice to speak to, not sitting for 15 minutes on hold. Didnt keep pestering me like... See more

Rated 5 out of 5 stars

Hands down the best car insurance experience I’ve ever had. Ben helped me to find the best product for my needs and explained everything perfectly for my modified Toyota supra. It’s very hard to fin... See more

Rated 5 out of 5 stars

Top man Callum, who I spoke to he sorted me out quick and with an amazing quote for my mk6 gti with some modifications. Excellent company who know what mods mean and which mods actually make a d... See more

Rated 5 out of 5 stars

Amazing insurance company! Friendly customer service, fantastic prices and genuinely an all-round lovely experience. If you've bought a campervan, don't think twice about it, just give Brentacre a cal... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brentacre will change the way you see…

Brentacre will change the way you see or feel about Insurance Companies. Find them to be genuine car people who are always friendly and helpful when you call. Good prices, knowledgable and easy to deal with.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy experience

Can’t fault Brentacre there helpful and make it a super easy experience to sort insurance, renewing it this year couldn’t have been easier. Even calling them back your not kept on hold, I think I was on the phone to someone sorting out the renewal in less than 5 minutes.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, better price than expected, customer service was spot on and the quote was given quickly and payment was made while on the phone.

Would highly recommend.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

The team are awesome

The team are awesome. Good prices easy to deal with and they are all enthusiasts. Don’t bother going anywhere else.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend enough!

I was really struggling to find Insurance for my VW T5.1 Converted camper. I was being offered ridiculous prices by other companies, some up to £3,000 for the year. Luckily I found a recommendation for Brentacre on a VW Transporter forum. They're team have been amazing and provided me with an incredible policy that's worked out cheaper than my previous car! They where incredibly flexible and understanding when the initial sale of my previous vehicle fell through for and I couldn't provide my no claims immediately.
If you have a Custom or classic Car/Van etc I would 100% recommend Brentacre!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great company for American car…

Great company for American car insurance. Can’t be beat. Used them before for classic American insurance and now for a more newer type vehicle. Easy to apply over the phone and online and great local staff based in the UK which makes a change these days. You can literally have a proper conversation without phoning call centre in Delhi

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the best car insurance broker

Hands down the best car insurance experience I’ve ever had. Ben helped me to find the best product for my needs and explained everything perfectly for my modified Toyota supra. It’s very hard to find an insurance broker who understands these types of cars - so it was a breath of fresh air.

I will be using Brentacre for all my future car insurance requirements.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

First Impressions

First time, owning a VW van was given Brentacre insurance to contact, having searched other insurances, I was suprised on how much cheaper they were and how well the delt with my enquiry. Speaking to a human was great as well. Lots of extra added as well at no cost, so again it was nice to receive. So far happy with what I received.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent administration & great fully comprehensive insurance.

Brentacre Insurance was recommended to us by a friend at work who was converting his van. It was an excellent recommendation & I would also now recommend them to anyone who is doing a van conversion.
They were super helpful, talked me through everything I needed to know, sent me a couple of emails explaining how to get a DVLA license check & ultimately came through with the lowest quote.
Excellent administration & great fully comprehensive insurance.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Quoted me approx 40% less than other…

Quoted me approx 40% less than other brokers and insurance comparison sights with my complex driving licence situation.

Very transparent with all information given and answered all my questions

10/10

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Had my campervan insured with Brentacre for many years.

I've just renewed my campervan insurance with Brentacre for something like the 14th year running. They're so much easier to deal with than any major insurer I've ever had to deal with for my regular car. Prices do seem to go up and down with the general market and they don't try to rip me off each year by wild changes in either the premium or the excesses. There's a lot to be said for the ability to get straight on the phone to somebody who's British, can communicate well, is well trained, knows the industry well, and understands what a campervan is and all its modifications (which you simply list once). With other insurances I have to shop around or haggle every single year, and fortunately I don't have to with Brentacre, which is very refreshing.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Best place for modified insurance

Best place for modified insurance, sooo easy to ask them for help or advice if need be.

Calls are always answered before 3 to 5 minutes of calling in my experience..
And I've insured with them for 5 years.

Can't fault them once 👏

February 24, 2026
Unprompted review

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