Brentacre Insurance Reviews 1,139

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the insurance process pleasant and easy. Many people highlight the excellent customer service, appreciating the personalized approach and the team's deep understanding of modified vehicles and campervans. Reviewers also frequently mention the competitive pricing and great value for money, often finding the best quotes compared to other providers. However, some customers were not happy with the service, reporting instances where the company did not offer alternative quotes or assistance, advising them to look elsewhere. A few other people also felt that the process was overly focused on internal procedures, requiring them to repeatedly provide details or fill out forms, leading to a perception of wasted time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Service

Customers had positive experiences with service, often praising the friendly, polite, and helpful staff. Many... See more

Price

People report positive experiences with price. Customers consistently find the pricing to be competitive,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers highlight competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The first time I've purchased insurance and felt good after the process, they operate like real people not machines, nice to speak to, not sitting for 15 minutes on hold. Didnt keep pestering me like... See more

Rated 5 out of 5 stars

Hands down the best car insurance experience I’ve ever had. Ben helped me to find the best product for my needs and explained everything perfectly for my modified Toyota supra. It’s very hard to fin... See more

Rated 5 out of 5 stars

Top man Callum, who I spoke to he sorted me out quick and with an amazing quote for my mk6 gti with some modifications. Excellent company who know what mods mean and which mods actually make a d... See more

Rated 5 out of 5 stars

Amazing insurance company! Friendly customer service, fantastic prices and genuinely an all-round lovely experience. If you've bought a campervan, don't think twice about it, just give Brentacre a cal... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. They make life so simple if they need documentation and all the staff I have dealt with have been so pleasant and very efficient

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve insured with Brentacre for 6 years and they’ve always given great service. Straightforward, easy to talk to and competitive pricing. Why go anywhere else!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Brentarce

I would highly recommend Brentarce. If you're converting or have converted a van, they come in £400 cheaper than any other quote I was given.
I even triple-checked the details to be sure it was correct, and I was covered for more.

from the phone calls to emails.. always greeted with enthusiasm & perlightness, and they do really care and want you to have the best price and cover

And if you have any questions, as I did, email them they are usually answered quickly even though they give a 24/48hr responce time

so deffinnetly give brentacre a ring for a quote

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Modified insurance …

First time trying to insure my modified golf with its new engine. I was worried it was going to be hard work explaining the engine change etc but the Brentacre staff made it very easy to do and I can’t fault the service and very fast to get back to you. Definitely worth giving them a call if you’re after a modified car insurance.

December 31, 2025
Unprompted review
Rated 3 out of 5 stars

Renewal customer service

Insurance good but at renewal I was On hold a long time while agent retrieved my documents- that had already been updated. This was a little frustrating.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Been with these guys for a good few…

Been with these guys for a good few years now and have both my cars insured with them, always really happy with the renewal prices and staff know exactly what you’re talking about when declaring mods

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Brentacre Insurance…

I highly recommend Brentacre Insurance for modified vehicles. I’ve been with them for 3 years now and they have been fantastic in every way. Customer support service is second to none and renewal is a very easy process and renewal price has been brilliant!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best modified car insurance broker.

Used them for 3 years now for modified car insurance. They've been the best in every aspect - friendly and helpful on the phone, fast to get quotes, and have come back with the best prices from insurers by far.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Brentacre; the best go-to for Modified Vehicles

Called up Brentacre and within minutes, I got a quote that was 1k less than the highest I reveived from other places and no requirements to installed an immobiliser/ tracker which I would also have to pay a subscription fee for. Yes it came with the caveats of a limited mileage but this is not a huge problem for me.

Lewis who i believe to be the individual over the phone, was quick, efficient and incredibly easy to chat to.

He explained which documents I would need to send, where to send them and which online forms to fill in. Form fill in process could not have taken longer than 15 minutes.

I will definitely be using Brentacre again.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from beginning to end

As someone new to finding their own insurance the team have guided me through the process, been supportive and patient and prompt in their response. It can be stressful starting up on your own as a driver and they have been exceptional in their customer service.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

This is a UK based insurance broker

This is a UK based insurance broker, who have a passion for the vehicles they are dealing with we now how two vehicles insured with them, one is a slightly modified car and the other is a camper van. For both vehicles I had dealt with staff who know what they are dealing with and don’t try to fob you off like other brokers. I always recommend Brentacre to my friends and family even if it’s not for a modified vehicle. They’re a great company, keep up the good work.

September 1, 2025
Unprompted review

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