Renewed for another year, but had to start again, policy didn’t roll over, then direct debit was refused... final got it sorted, but then after renewing got about t 6 emails telling me my policy was r... See more
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See what reviewers are saying
I would recommend Captain Cover to all concerned or who ask me. Ihave dealt with them from just insuring my daughters phone . To also claiming for a damaged phone and the process was easy to do , the... See more
Company replied
Fast, reliable. Also everyone I came across was very helpful on phone or email guiding me through the process. Technicians actually email you through some of the steps to confirm state of mobile and c... See more
Company replied
I have used this company for over 3 years and I can say it is a very reliable company at a valuable price.
Company details
Information provided by various external sources
Providing premium gadget insurance at competitive rates. We believe that buying insurance should be simple, easy, straightforward and affordable. Our wide selection of covers is designed to meet multiple needs and budgets. All claims are handled in the UK. Operations regulated by the Financial Conduct Authority. Instant quotes 24/7 available online.
Contact info
4.5
Excellent
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Captain Cover
Dear Anwar,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Captain Cover Team
Excellent service and best price.
July 6, 2017
Unprompted review
Reply from Captain Cover
Dear Tina,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We are delighted to learn about your positive experience.
All the best,
Captain Cover Team
Good price
Good price, excellent customer service for claiming and helpful upon renewal.
July 6, 2017
Unprompted review
Reply from Captain Cover
Dear Elliott,
Thanks a lot for choosing Captain Cover again and sharing your 5* experience with us.
We always strive to provide good value for money and we do aim for excellent service throughout the whole customer journey.
Best wishes,
Captain Cover Team
Reply from Captain Cover
Dear Robert,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Captain Cover Team
Excellent value for money
Have looked around at other Insurance Companies and this one seemed excellent value for money. There are choices of cover to suit everyone's needs and pocket. Have no idea what kind of service they offer, as fortunately have not needed to make a claim, and hopefully will not have to!
June 17, 2017
Unprompted review
Reply from Captain Cover
Dear Patricia,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
It is indeed nice to learn that you have looked around before making your well informed decision. We always aim to provide excellent value for money and a selection of three different covers, designed to meet various needs and budgets.
We hope that you enjoy your gadgets without any problem at all, but in case that you need our support as described in your policy, we will always be glad to assist you.
We wish you all the very best for the future,
Captain Cover Team
Happy with fhe plan
June 12, 2017
Unprompted review
Reply from Captain Cover
Dear William,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
Best wishes,
Captain Cover Team
Reply from Captain Cover
Dear Sarjit,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future,
Captain Cover Team
Very helpful from the start
Very helpful from the start. Great value. I highly recommend this company!
June 9, 2017
Unprompted review
Reply from Captain Cover
Dear Jan,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
It is indeed rewarding to learn that our customers recommend us for the help and great value.
We wish you all the best for the future,
Captain Cover Team
Negative; I rang to make a claim
I rang to make a claim and the claim processor refused my claim because I got my words mixed up. I have the start date of the policy when they asked when the accident happened. This was a slip of words and a unintentional mistake. However they said they can only make a claim on what I first say and have refused me point blank. No point in me have insurance and certainly would not use captain cover again.
Answer to your response: I rang you the other day for help and you told me to contact Trent direct as they are the claim handlers you were not a great deal of help.
June 9, 2017
Unprompted review
Reply from Captain Cover
Dear Patrick,
We are sorry to learn that you felt unsatisfied with our services.
In the same time, we believe that you would appreciate the regulated nature of our industry. Insurance terms and conditions do not really allow us to get the words or dates mixed up and slips of words or unintentional mistakes are not popular either.
Trent-Services (Administration) are a trustworthy partner of ours and we can assure you that they handle claims within the guidelines set out by the Financial Conduct Authority and other industry regulatory bodies.
Should you wish to discuss these or other issues, feel free to call us on: 0333 400 8179 or send us an email to: assist@captaincover.co.uk - we’ll be glad to provide support and information.
Kindest regards,
Captain Cover Team
worst claims department ever!
worst claims department ever!
edit: suprised, not sure how. If you wnat to know why, check the case files and askj your claims department to reply to the latest email. WOuld be nice if they just called, seems when i call there is only the aboility to take notes and then reply via post service, this is no good to anyone!
June 9, 2017
Unprompted review
Reply from Captain Cover
Dear Stuart,
We must admit that we are quite surprised with your feedback.
We are now curious to find out what could have made you think that.
Please let us look into your situation and discuss any issues that you might have.
Feel free to call us on: 0333 400 8179 or send us an email to: assist@captaincover.co.uk - we’ll be glad to provide further support and investigate your case.
Kindest regards,
Captain Cover Team
straight forward online application
straight forward online application. efficient and easy.
May 19, 2017
Unprompted review
Reply from Captain Cover
Dear Alwyn,
Thanks a lot for choosing Captain Cover and sharing your 5* experience with us.
We have invested a lot of time, efforts and expertise in order to maintain a customer-friendly platform on our website.
We are happy that you found it straightforward, efficient and easy.
Best wishes,
Captain Cover Team
Reply from Captain Cover
Dear Sue,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We do believe that buying insurance should be easy, straightforward and affordable.
We wish you all the best for the future,
Captain Cover Team
so far so good
May 17, 2017
Unprompted review
Reply from Captain Cover
Dear Michelle,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future,
Captain Cover Team
iPhone insurance.
Difficult to contact, but I was stressing!! Slightly disappointed not to get a 30 day reminder call, but a late Friday afternoon "your policy runs out on Sunday" while I was driving (hands free!) Nothing I could do and they shut before I get home and don't open weekends.
Great lady on customer service that I spoke to on the Monday. She sorted out insurance renewal speedily and was very polite and friendly. She also apologised for the late notice, as it does state in their policy you would get 30 day reminder!
Totally restored my faith!
May 17, 2017
Unprompted review
Reply from Captain Cover
Dear Jo,
Many thanks for choosing Captain Cover again and sharing your feedback with us.
You can purchase a new policy or renew your existing one at any given time on our website - the quotes are available 24/7 online.
Alternatively, we can assist you with the purchase over the telephone during the usual business hours: Mon-Fri (9 am - 5 pm) or even schedule an evening/weekend call as well.
Furthermore, you'll be pleased to learn that we have now automated the renewal process and reminders are already being sent out to existing customers 14, 7 and 1 day prior to the expiry date of their respective policies.
Once again, we would like to thank you for your custom and for continuing with us for another year.
We wish you all the very best for the future,
Captain Cover Team
Reply from Captain Cover
Dear Terry,
Many thanks for choosing Captain Cover and sharing your feedback with us.
We always aim to provide great value for money and highest standard of service,
Best wishes,
Captain Cover Team
Straight forward process and great cover
May 15, 2017
Unprompted review
Reply from Captain Cover
Dear Happy shopper 183,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
Happy shoppers make us happy as well!
We wish you all the best for the future,
Captain Cover Team
Reply from Captain Cover
Dear Mrs R Kausar,
Thanks for choosing Captain Cover and providing us with your feedback.
Best wishes,
Captain Cover Team
easy to understand website and great …
easy to understand website and great value.
May 15, 2017
Unprompted review
Reply from Captain Cover
Dear Stephen,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Captain Cover Team
I can't yet review the cover as I've …
I can't yet review the cover as I've not had to claim. It seems very good value in comparison to other companies having shopped around. I didn't get my documents through for some reason but on contacting customer services they immediately sent them out.
April 20, 2017
Unprompted review
Reply from Captain Cover
Dear Marie,
Many thanks for choosing Captain Cover and providing us with your feedback.
We have looked into your policy documents and the way they were sent out but did not identify any fault or whatsoever. It could have happened because sometimes mail applications redirect messages into spam folders. But as you have learned from experience, we are always happy to provide further assistance and send you the information that you need.
We wish you all the very best for the future,
Captain Cover Team
Reply from Captain Cover
Dear Carl,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We wish you all the best for the future.
Kindest regards,
Captain Cover Team
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