Renewed for another year, but had to start again, policy didn’t roll over, then direct debit was refused... final got it sorted, but then after renewing got about t 6 emails telling me my policy was r... See more
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I would recommend Captain Cover to all concerned or who ask me. Ihave dealt with them from just insuring my daughters phone . To also claiming for a damaged phone and the process was easy to do , the... See more
Company replied
Fast, reliable. Also everyone I came across was very helpful on phone or email guiding me through the process. Technicians actually email you through some of the steps to confirm state of mobile and c... See more
Company replied
I have used this company for over 3 years and I can say it is a very reliable company at a valuable price.
Company details
Information provided by various external sources
Providing premium gadget insurance at competitive rates. We believe that buying insurance should be simple, easy, straightforward and affordable. Our wide selection of covers is designed to meet multiple needs and budgets. All claims are handled in the UK. Operations regulated by the Financial Conduct Authority. Instant quotes 24/7 available online.
Contact info
4.5
Excellent
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Captain Cover
Dear Shadaab,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
Our website is designed to provide excellent experience, functionality & security for all payments online.
Kindest regards,
Captain Cover Team
Very competitive pricing
December 23, 2016
Unprompted review
Reply from Captain Cover
Dear Satinder,
Thank you for sharing your feedback with us. All our products are designed to provide a great value for money and we're always happy when customers appreciate that.
Best wishes,
Captain Cover Team
Locked in to contract
Not happy with service tried to cancel multiple times however unable to
December 23, 2016
Unprompted review
Reply from Captain Cover
Dear Charles Cowling,
We must admit we are surprised:
1) We never lock anyone in to a contract - you can cancel at any time.
2) You did press the cancel button multiple times - that was registered by our system.
3) And you did send us an email afterwards, informing us you've made an accidental mistake and because the error was not intended, you wished to be reinstated.
Nevertheless, should you wish to cancel your policy, do let us know - we're here to help.
Kind regards,
Captain Cover Team
email: assist@captaincover.co.uk
tel: 0333 400 8179
Reply from Captain Cover
Dear Paul,
Thanks for choosing Captain Cover and providing us with your feedback.
We are delighted to have provided easy-to-get value for money.
Kindest regards,
Captain Cover Team
Awsome and speedy
Excellent service. had to use due to daughter getting phone wet. Well recommended
December 16, 2016
Unprompted review
Reply from Captain Cover
Dear J Benhan,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We always endeavour to deliver excellent service and we are delighted to be well recommended.
Kindest regards,
Captain Cover Team
Policy wording needs changing
I bought my son an IPhone 6S that was only just 6 months old so was sold as new condition- also with a VAT registered receipt.
Son lost his phone and when I claimed on the insurance they refused to pay out as the phone was second hand.
I have argued that the policy wording does not state must not be pre owned it states it must be in an as new condition- which it was!
The wording of the policy is left open to interpretation and Captain Cover refused to pay out. My son is now without a phone as we don't have the money to replace it.
When applying for the phone on line at no point was I asked if the handset was pre owned - if it had I wouldn't have taken out the policy as I would assume if I select yes it would advise they don't cover pre owned phones!
December 12, 2016
Unprompted review
Reply from Captain Cover
Dear Mrs Sonia Taylor,
Thank you for choosing Captain Cover and providing us with your feedback.
Both our Policy Wording and Policy Summary state that "All items must have been purchased as new" (Articles 5 and 3, respectively).
Furthermore, to avoid any chance of open interpretation, we explain exclusions with 3 relevant examples, such as "not bought from an online auction site such as eBay or bought second hand or refurbished". As a matter of fact, you did agree with all that online, before being able to move onto our payment page.
Nevertheless, should you wish to be refunded for the cover that you were not eligible to purchase in the first place, please call us on 0333 400 8179 or email: assist@captaincover.co.uk and we'll be happy to resolve your query.
Kindest regards,
Captain Cover Team
Prompt customer service.
Overall experience very good, prompt customer service.
December 11, 2016
Unprompted review
Reply from Captain Cover
Dear Mark,
Many thanks for sharing your 5* experience with us. We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Reply from Captain Cover
Dear Louise,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
We constantly monitor the market and work hard to be able to provide great value for money.
Kindest regards,
Captain Cover Team
Satisfied customer
so far so good, no complaints. Not had to make a claim; however the cover is affordable and covers everything i need it too.
December 11, 2016
Unprompted review
Reply from Captain Cover
Dear S Wood,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
Our covers are designed with the consumer in mind and we are always happy to hear from our satisfied customers.
Kindest regards,
Captain Cover Team
Reply from Captain Cover
Dear Royalbride,
Many thanks for sharing your 5* experience with us. We are delighted to have provided excellent service that you'd highly recommend.
Kindest regards,
Captain Cover Team
Service
Very good service on the whole had to deal with Samsung which delayed things abit
December 6, 2016
Unprompted review
Reply from Captain Cover
Dear Haris,
Many thanks for choosing Captain Cover and sharing your positive experience with us.
Kindest regards,
Captain Cover Team
Impossible to renew
I have rated low due to not being able to automatically renew the insurance. Despite getting a reminder to say that my insurance was running out and a link to renew. You then have to input all info in again. Getting through those pages for the site to drop off. Not once but numerous times. Plus no human being to speak to.
December 4, 2016
Unprompted review
Reply from Captain Cover
Dear Marguerite,
Thank you for sharing your feedback with us - it tells us that you wanted an automated renewal process and a human being to speak to.
We believe we have both answers: (1) our automated renewal system is going through the final tests right now; (2) our dedicated support team is always happy to speak to other human beings on 0333 400 8179 (*it was actually them that sent you the reminder in question).
We thank you for choosing Captain Cover and deciding to renew your policy with us, based on a full year of positive experience.
We promise to improve renewals process shortly and hope to see you again in the future.
Kindest regards,
Captain Cover Team
Value for Money
Not made any claims but customer service support has been outstanding.
December 4, 2016
Unprompted review
Reply from Captain Cover
Dear Donna,
Many thanks for sharing your 5* feedback with us.
We are delighted to learn that your experience matched our own objectives.
We always plan to provide great value for money & outstanding customer service support.
Kindest regards,
Captain Cover Team
Great customer service
Had a claim put in even though there was alot of formalities at the end it was a great result
December 4, 2016
Unprompted review
Reply from Captain Cover
Dear J Mohammad,
Thank you for sharing your 5* experience with us.
We shall always aim to deliver great results.
Kindest regards,
Captain Cover Team
Reply from Captain Cover
Dear Angelika,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We shall always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Brilliant
This is the second year running that I have brought phone insurance with yourselves. Haven't had the experience of a claim (fingers crossed).
December 3, 2016
Unprompted review
Reply from Captain Cover
Dear Sian,
Many thanks for sharing your 5* experience with us. We strive to invest long term efforts and customer retention is always on our priority list.
Kindest regards,
Captain Cover Team
Reply from Captain Cover
Dear Craig,
Many thanks for choosing Captain Cover and sharing your 5* experience with us.
We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Great price and service
Would highly recommend great price and service.
December 2, 2016
Unprompted review
Reply from Captain Cover
Dear Kerry,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
You have indeed managed to capture some of our core objectives.
We always aim to offer great prices and deliver great service so that our clients are happy to recommend us again.
Kindest regards,
Captain Cover Team
A lot of hassle
The whole process of claiming is hard work. Was without my phone for weeks not acceptable when i need it too run a business
December 2, 2016
Unprompted review
Reply from Captain Cover
Dear Matthew,
Please acknowledge that at times we have to use the services of external providers such as repair companies.
We always try to guarantee that the quality of their services matches our own high standards.
Nevertheless, we feel sorry to learn about your experience and we are investigating the matter internally in order to improve the service.
Kindest regards,
Captain Cover Team
Great efficiency and communication
I haven't made a claim yet but when I was experiencing difficulties the team was very fast to respond and displayed exceptional communication skills and were very supportive
December 2, 2016
Unprompted review
Reply from Captain Cover
Dear Aqsa,
Thank you for choosing Captain Cover and sharing your experiece with us.
Our team members are always happy to support clients promptly and professionally.
Kindest regards,
Captain Cover Team
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