Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.
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There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... See more
We are extremely satisfied with our purchase from Carpet Avenue. The quality of the carpet is excellent, and it was delivered quickly and reliably. Highly recommend their service! We zijn zeer tev... See more
I give them 4 stars because of their very prompt and friendly customer service and support. The carpet was supposed to be free of remarks, but eventually had some defects. I returned the carpet and t... See more
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Company details
Written by the company
Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!
Contact info
Bargkoppelweg 64, 22145, Hamburg, Germany
- +31 20 809 0136
- info@carpetavenue.com
- carpetavenue.nl
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful carpet & fast delivered
Fast delivered, carpet looks like in the picture, beautiful.
October 19, 2026
The best price on the market and the…
The best price on the market and the right place to buy a carpet
October 6, 2026
Always a good experience with Carpet…
Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.
October 5, 2026
Great service and beautiful carpet!
Great service and beautiful carpet!
Could not be happier with my experience. Easy track and trace and carpet is just as I imagined, great quality, colors, ... just perfect!
September 7, 2026
The carpet is so pretty
The carpet is so pretty! Even prettier than the image on the website! It was a bit expensive but I love the carpet I bought! Thank you.
September 1, 2026
I ordered three carpet
I ordered three carpet. The delivery was very fast and their quality is very good. Overall happy with my order
August 31, 2026
Sublime customer service
There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely haven't had this level of customer service in years. 10/10 recommend. Carpet is ofcourse stunning.
August 24, 2026
Excellent pricing and value for money
Excellent pricing and value for money. Top quality authentic product with speedy delivery
July 20, 2026
I got a nice carpet of good quality
I got a nice carpet of good quality. However, I was not pleased at all, to see some major defects in it that were not mentioned in the description. This was very disappointing. Since they are all on one side, I managed to hide them with some furniture. In any case, it is not really fair or nice to discover these flaws only after delivery
June 16, 2026
Reply from Carpet Avenue
Dear Marinella,
Thank you very much for taking the time to leave us a review.
We are pleased to hear that you are happy with the quality of the carpet, but we are truly sorry to learn that it did not fully meet your expectations.
From what we can see, you ordered one of our Patina carpets. These are older, authentic handmade Persian carpets that have been carefully restored to preserve their character and extend their lifespan. As part of the restoration process, the pile is often gently shaved down to create a more even surface and restore the carpet's natural sheen. Because these carpets have lived a previous life, they may also show signs of age, earlier repairs, or wear, which are part of their unique character.
That said, we sincerely apologize if this was not sufficiently clear from the product description or if the carpet did not match your expectations. We are also truly sorry that we did not have the opportunity to assist you before you left your review.
We offer all our customers a 30-day money-back guarantee, and returns are free of charge within the EU when arranged through our customer service using our return shipping label. Even if you have decided to keep the carpet, we would still appreciate the opportunity to review your concerns and see whether we can find a suitable solution together.
Please feel free to contact us at info@carpetavenue.com. We would be happy to assist you.
Thank you again for your valuable feedback, and we wish you all the best.
Kind regards,
Carpet Avenue Customer Support
The carpet's design is fantastic
The carpet's design is fantastic, however I expected a Kelim type of carpet work but got an Indian Dhurrie type. Nonetheless, the carpet's colors and pattern suited my style. Thank you for the fast delivery!
June 10, 2026
Reply from Carpet Avenue
Dear Customer,
Thank you very much for taking the time to leave us a review.
We are delighted to hear that you are happy with the carpet's design, colours, and pattern, and that it suits your style. We're also pleased that your order arrived quickly.
At the same time, we sincerely apologize for any misunderstanding regarding the type of carpet. The carpet you purchased is a Kilim Punja, and as stated on the product page, its country of origin is India. While it is indeed a kilim, Indian Punja kilims have a somewhat different weaving tradition and appearance compared to, for example, Turkish or Persian kilims. They are nevertheless handcrafted and known for their excellent quality and durability.
We appreciate your feedback, as it helps us improve the clarity of our product descriptions. Thank you once again for your kind words, and we hope you will enjoy your new carpet for many years to come.
We wish you a wonderful day!
Kind regards,
Carpet Avenue Customer Support
totally satisfied with my order and the…
totally satisfied with my order and the costumer service
June 12, 2026
Love it!
Beautiful back, very good quality as per the description in the website. Fast shipping. Highly recommended.
May 7, 2026
I am very happy with the quality of the…
I am very happy with the quality of the product. Will purchase again.
April 27, 2026
Defective rug
We sent the rug back for exchange because of a weaving defect, but unfortunately they sent the old rug back to us. We emailed them and shipped it back; I'm sorry for the inconvenience caused. Our order number is CA-20200128354.
April 28, 2026
Unprompted review
Reply from Carpet Avenue
Dear Nursen Sumer,
Thank you very much for your feedback and for taking the time to inform us about this issue.
We sincerely apologize for the inconvenience caused by the situation with the rug exchange. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been for you.
Please rest assured that we are currently looking into what happened in order to understand how this error occurred and to ensure it does not happen again in the future. We have also taken note of your email and the return shipment, and we are following up internally with the relevant team.
We truly appreciate your patience and cooperation throughout this process.
Kind regards,
Carpet Avenue Customer Service
Tapijt is prima
Tapijt is prima. Levering door GLS ronduit slecht. Vooral door slechte of geen communicatie over verloop van transport.
April 8, 2026
Trustworthy
Pleasant customer service when I wanted to return the carpet.
Fast delivery!
March 25, 2026
I ordered a handwoven rug
I ordered a handwoven rug. It looks very pretty n worth the price
March 16, 2026
Helpful cusomerserviceI spoke to someone from the helpdesk…
I spoke to someone from the helpdesk and she was very helpful and friendly. The ordered carpet was sent quickly and was wellpacked.
March 16, 2026
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your kind words about your experience with our customer service and delivery - we truly appreciate it.
We did, however, notice that your review was submitted with a 1-star rating, which seems to differ from your positive feedback. We completely understand that this may have been unintentional.
If this was the case, we would be very grateful if you could update the star rating, as it has a significant impact on how our service is perceived by other customers.
Thank you again for your feedback and for choosing Carpet Avenue - it means a lot to us.
Kind regards,
Carpet Avenue
I absolutely love the Persian rug we…
I absolutely love the Persian rug we purchased. It was our first time purchasing a rug online so I was a bit nervous about how it would look in person. It looks absolutely fantastic. It was delivered quickly and the customer service was excellent.
December 29, 2025
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