Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.
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There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... See more
We are extremely satisfied with our purchase from Carpet Avenue. The quality of the carpet is excellent, and it was delivered quickly and reliably. Highly recommend their service! We zijn zeer tev... See more
I give them 4 stars because of their very prompt and friendly customer service and support. The carpet was supposed to be free of remarks, but eventually had some defects. I returned the carpet and t... See more
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Company details
Written by the company
Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!
Contact info
Bargkoppelweg 64, 22145, Hamburg, Germany
- +31 20 809 0136
- info@carpetavenue.com
- carpetavenue.nl
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Our Carpet is very beautiful
Our Carpet is very beautiful, Same as pictures and description, delivery was fast.
May 7, 2022
Fabulous service (also by Angela from…
Fabulous service (also by Angela from customer service!). Fast delivery, gorgeous carpet. I will certainly buy there again.
May 4, 2022
Satisfied!
Great service, very fast delivery, quality of the carpet great!
Pictures on the website match with reality.
Only downside is that the sides are not fully straight, some curves in it.
April 22, 2022
Reply from Carpet Avenue
Dear customer,
We are very pleased that you are happy with your order from Carpet Avenue. Our customer service team has already contacted you regarding the not straight sides in your carpet. It is the case that the carpets can have folding marks at the beginning and do not lie completely flat on the floor, once the carpets have had some time to spread out, the folding marks disappear by themselves. However, you are welcome to contact our customer service if it does not disappear.
We wish you all the best and best regards
Carpet Avenue Customer Service
I had a wonderful experience shopping…
I had a wonderful experience shopping at Carpet Avenue. The website is very well designed because it allows to appreciate the design of the carpets and their quality. The delivery was pretty fast. When I opened the package I was positively surprised about the quality and beauty of the carpet, which was higher than I expected. Great piece of art :)
April 12, 2022
Highly recommended !
Huge choice of rugs and carpets. High quality. Pictures and description of the product are very accurate.
Very swift processing of the order and the administration (invoice, shipping).
I highly recommend Carpet Avenue.
March 25, 2022
The carpet was arrived way earlier than…
The carpet was arrived way earlier than expected. It was well-packed. It is gorgeous and the quality is satisfying. The texture and colors are beautiful. It is highly recommended.
March 24, 2022
Excellent customer service
They have a incredibly huge amount of high quality carpets, yet their customer service is highly personal. They are very friendly and helpful at customers service, they respond impeccably and immediately. They helped me from beginnig to end with the shipment of the one of the carpets that I needed to return because it was too big for my room. the other carpet is just marvellous. Very happy with it! Will shop for more soon with them.
I highly recommend shopping with Carpet Avenue. Safe and great quality.
March 3, 2022
Reply from Carpet Avenue
Dear Customer,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Kind regards,
Carpet Avenue Customer Service
Delivery service & quality are both very good
Delivery service is ideal. Carpet was at home in less than 48 hrs. Appearance of the carpet is better than shown in the photo of the web page and quality as good as said in the description of the product. I bought an Afghan Baghlan 100% wool that looks and feels very cozy and warm.
February 12, 2022
The carpet is beautiful and the serice was excellent.
The carpet is beautiful and exactly what it looked like on the website. The service was excellent. It arrived in perfect condition two days after purchasing it online. I highly recommend this company.
January 24, 2022
Very happy!
We are very happy with our new carpet. Excellent quality and fast delivery service.
January 13, 2022
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer and we are glad that everything went so well.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Lovely carpets!
Yesterday we received the two carpets that we bought on your website last week.
We are very pleased with them!
They look just like you showed them on your photos.
The colors are very warm and both carpets are lovely made!
Thank you for your good service, good delivery and quality carpets!
With friendly greetings,
Aad and Ineke Brussee
(The Netherlands)
January 7, 2022
Stars speak for themselves.
January 6, 2022
Positive experience and recommendation
Extremely quick delivery. The carpets were exactly as pictured and of good quality. I would recommend this company.
January 5, 2022
Top service !
January 4, 2022
Very good products and service
Timely delivery as originally planned, no delays. Carpets look as on the photos. Very happy with price/quality ratio. Would always recommend.
January 3, 2022
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer and we are glad that everything went so well.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Highly recommended!
Excellent carpet. Great service. Speedy delivery. Highly recommended!
December 25, 2021
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your email and positive feedback. We appreciate you sharing your experience.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Very good quality and service
Very good service. Perfect quality. Quick delivery. Excellent company!
December 8, 2021
Unprompted review
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your email and positive feedback. We appreciate you sharing your experience.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Outstanding experience
Outstanding experience. A really quality carpet exactly as shown online with various pictures.Also, very fast delivery and friendly service and info via mail. Can truly recommend Carpet Avenue as first class.
December 1, 2021
Reply from Carpet Avenue
Dear Customer,
Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer and we are glad that everything went so well.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Lovely Tabriz, helpful sales team, fast shipment
Before ordering the carpet from the webshop, I called the sales team to ask how fast it could be shipped to my address, as I was planning to emigrate overseas. They told me it could be quite fast, especially with a credit card payment. And indeed, it was shipped out on Monday and arrived on Tuesday. Only by plane it would have been faster. Great carpet too, accords to the photographs. All in all a great shopping experience. Would recommend!
August 10, 2021
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