Carpet Avenue Reviews 

1,503
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.

Rated 5 out of 5 stars

There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... See more

Rated 5 out of 5 stars

We are extremely satisfied with our purchase from Carpet Avenue. The quality of the carpet is excellent, and it was delivered quickly and reliably. Highly recommend their service! We zijn zeer tev... See more

Rated 4 out of 5 stars

I give them 4 stars because of their very prompt and friendly customer service and support. The carpet was supposed to be free of remarks, but eventually had some defects. I returned the carpet and t... See more

Company replied

Company details

  1. Rug Store

Written by the company

Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,503)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing purchase

Amazing purchase. Fast and quick. Effectively packaged. Beautiful carpet, exactly like the photos. Includes authenticity certificate. Recommended!

May 17, 2021
Rated 5 out of 5 stars

The carpet I have ordered added a…

The carpet I have ordered added a lovely touch of colorful and prominent beauty. It has also brought a piece of culture and deep history of far away places to my place. In addition to the beauty and quality of the carpet, the Excellent customer services I have experienced with Carpet Avenue encouraged me to leave this very positive feedback. As a happy customer, I highly recommend the Carpet Avenue!!

February 15, 2021
Rated 5 out of 5 stars

Unbeatable customer service & quality / price relation

After months of search for the right carpet among the many possible alternatives in the market, I finally ordered a large Birjand (Herati pattern / simil-Moud) of semi-fine quality via Carpetavenue.nl. I wasn't new to the online market of Persian carpets,.but new to this dealer, which I have approached via email several times before making up my mind and ordering the Birjand, which I have finally chosen also for what it seemed an unbeatable quality/price relation (seen the knots density and size especially).

Of all purchases, this is the best I've ever made - and the best assistance I have ever received, to the point that Alexandra (from the Customer Service) deserves acknowledgment in public: thank you, Alexandra! You helped me greatly, were impressively timely.in responding and did all you could to support the process. The carpet is marvellous and I could not be happier.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Should be 6 STARS

Should be 6 STARS! Good website, easy payment and exceptionally quick delivery! And...... very beautiful carpet.

June 30, 2020
Unprompted review
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