Carpet Avenue Reviews 

1,503
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always a good experience with Carpet Avenue. We've bought several carpets, all good quality and beautiful. We also had to return one some time ago, 0 hassle. This is my go-to shop for rugs.

Rated 5 out of 5 stars

There was a slight issue at first, we contacted their service and they were AMAZING! So kind, offering us multiple options, all for free. Really thoughtful and caring about their customers, genuinely... See more

Rated 5 out of 5 stars

We are extremely satisfied with our purchase from Carpet Avenue. The quality of the carpet is excellent, and it was delivered quickly and reliably. Highly recommend their service! We zijn zeer tev... See more

Rated 4 out of 5 stars

I give them 4 stars because of their very prompt and friendly customer service and support. The carpet was supposed to be free of remarks, but eventually had some defects. I returned the carpet and t... See more

Company replied

Company details

  1. Rug Store

Written by the company

Carpet Avenue - Handgeknoopte tapijten. Uw toegang tot het meest uitgebreide assortiment met handgemaakte tapijten. Bij Carpet Avenue willen we het breedste assortiment aan handgeknoopte tapijten tegen de beste prijzen aanbieden, op een moderne website met een gemakkelijke navigatie. We willen dat uw winkelervaring aangenaam eenvoudig, efficiënt en leuk is. Carpet Avenue – Vind hier uw tapijt!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,503)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything perfect.

Everything perfect.
Amazing range of choices and once chosen and paid for, incredibly fast delivered.
Nothing to complain about.

June 4, 2025
Rated 5 out of 5 stars

Very satisfied!

The carpet is exactly like the description. Very quick and efficient helpdesk.
Delivery within a few days.
This was my second order at Carpet Avenue and I highly recommend this company for its quality and service.

March 25, 2025
Rated 5 out of 5 stars

highly recommended

The shipping was remarkably fast, and the rug was expertly packaged. It's stunning and matches the images perfectly. I cannot recommend it enough!

December 23, 2024
Rated 5 out of 5 stars

Huge variety of carpets and great customer service

Via Carpetavenue I bought both prestigious carpets - like a huge Bidjar for my living room and a wonderful Bokhara 2ply for my corridor - and more simple carpets - Lori Loom, one quite marvellous actually - for the kitchen and the bedrooms. The variety of qualities and prices make their stock unbeatable. Their customer service qualifies as the best across the online commerce I know. They are fast, reliable, mannered - you name it.

November 20, 2024
Rated 5 out of 5 stars

Satisfied!

Photo and description matched what we received. The item was dispatched quickly so delivery time was short. Satisfied!

August 13, 2024
Rated 5 out of 5 stars

Perfect

The customer service was really great and personal. Got a phone call to double-check whether I was aware that I bought a fragmented piece of a carpet. Delivery was fast and the carpet is of perfect quality.

June 4, 2024
Rated 5 out of 5 stars

Excellent Quality and Reliable Service

We are extremely satisfied with our purchase from Carpet Avenue. The quality of the carpet is excellent, and it was delivered quickly and reliably. Highly recommend their service!

We zijn zeer tevreden met onze aankoop bij Carpet Avenue. De kwaliteit van het tapijt is uitstekend en het werd snel en betrouwbaar bezorgd. We raden hun service ten zeerste aan!

May 27, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look