CitySprint Reviews 

17,936
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,774 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and helpful, often going above and beyond to assist with heavy items or specific placement requests. Many appreciate the efficient delivery service, noting that orders arrive on time within specified slots, sometimes with helpful tracking updates or calls before arrival. People consistently highlight the professionalism and positive attitude of the delivery personnel, making the overall service experience excellent. However, some customers also noted issues with delivery, including delays, inaccurate tracking, or missing items. A few other people also felt that some drivers were unhelpful or did not complete deliveries as expected.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Delivery service

People report positive experiences with delivery service, often praising helpful and professional drivers who... See more

Service

Users describe positive interactions with service, highlighting cheerful, courteous, and efficient staff who... See more

Order

Reviewers mention positive feedback about their orders, often praising the helpfulness of delivery drivers... See more

Product

Consumers find product delivery to be a positive experience, especially for heavy and bulky items like garden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good... See more

Company replied

Rated 5 out of 5 stars

LD23 was great, he identified right away we were going to struggle to leave the plasterboard in my downstairs room due to the furniture arrangement. Instead when I asked him to leave it on the stairs,... See more

Company replied

Rated 5 out of 5 stars

Had my Wickes ordered by City sprint driver Kevin PL37. Kevin went above and beyond and took the heavy bags of bark chippings directly to my back garden. Kevin was polite and respectful of my proper... See more

Company replied

Rated 5 out of 5 stars

Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,936)

2,700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding delivery!

The courier M039 was very polite and professional! He delivered our Wickes order in a respectful manner and was very efficient!

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our courier was polite, professional, and efficient. We appreciate your positive feedback on the respectful delivery!

Rated 5 out of 5 stars

Great experience

The driver was very helpful and he went above and beyond in carrying 7 bags of soil and compost up the steps at the front of my house without complsint.

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our driver was helpful and went above and beyond with your delivery. We appreciate your positive feedback.

Rated 5 out of 5 stars

First time dealing with CitySprint

First time dealing with CitySprint. Delivery man parked right outside the front gate and handed the bags to me over the fence. Very polite and sociable. Got the impression nothing was too much trouble. Definitely worth 5 stars. Forgot to say the driver was NH42; didn't get his name.

June 22, 2026
Unprompted review
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Reply from CitySprint

We're so happy to hear about your excellent first experience with our delivery service! We appreciate you sharing your positive feedback about our driver.

Rated 5 out of 5 stars

Superb delivery

Superb delivery, placed it just where I wanted. Thank you.

June 22, 2026
Unprompted review
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Reply from CitySprint

We are so glad to hear we met your delivery expectations. Thank you for your kind words!

Rated 5 out of 5 stars

Absolutely 💯 above and beyond!!

Courier NH42
In the blistering heat, this guy carried 15 bags of pebbles up steps and round to the back of my garden.
What a service, amazing, lovely man.
Thankyou so much. You are appreciated.

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about the exceptional service you received, especially with such a challenging delivery. We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Delivery of goods

Was on time as was told very efficient

June 22, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're glad to hear we were on time and efficient! Thank you for your positive feedback.

Rated 5 out of 5 stars

Driver was lovely to talk to

Driver was lovely to talk to, very friendly and helpful. Very positive outlook on life and uplifting.

June 18, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our driver was friendly, helpful, and uplifting! We appreciate your kind words.

Rated 5 out of 5 stars

Perfect service

I wasn't able to be in for the exact time of delivery but the courier left my decking boards, neatly stacked, in the most appropriate place and wrote me a note through the door. Thank you SC64.

June 17, 2026
Unprompted review
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Reply from CitySprint

We are so glad to hear our courier provided such excellent service and thoughtful delivery! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE…

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DESERVED 5*
I have some bought in my house and some taken round the back garden and its about 100m trip and he never complains we'll done to this courier

June 20, 2026
Unprompted review
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Reply from CitySprint

We're delighted to hear about your consistently positive experiences with our courier! It's wonderful to know their respectful and friendly service, even with longer trips, is so appreciated. Thank you for your kind feedback and five-star rating.

Rated 5 out of 5 stars

Pleasant man delivered my radiator in…

Pleasant man delivered my radiator in very considerate manner
Thank you very much
Makes a difference
🌟🌟🌟🌟🌟M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear our delivery service made a positive difference for you. Thank you for your kind words!

Rated 5 out of 5 stars

Driver Norman was very friendly

Driver Norman was very friendly, he assisted me earlier this week with another delivery of decorative stones, highlighting to hose the stones down as they were covered in grit.
When he returned today he noted how the stones looked colourful and the driveway good.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear about your positive experience! It's wonderful to know that our driver provided such helpful and friendly service. Thank you for sharing your kind feedback.

Rated 5 out of 5 stars

Real positive experience

Easy to order online. Great prices. Your driver is a real warm hearted individual.he’s genuinely a nice human being. Loves to make sure your experience is a positive one. Very helpful and informative makes every effort to ensure your satisfied before he leaves. Nice job well done. 👍

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that ordering online was easy and that you found our prices great. It's wonderful to know our driver provided such a positive and helpful experience. We appreciate your kind words!

Rated 5 out of 5 stars

Really great courier

Really great courier. Very friendly and fast service! - courier was M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear about the friendly and fast service! We appreciate your positive feedback.

Rated 5 out of 5 stars

Well within the delivery window

Well within the delivery window. Polite and pleasant guy. M039

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear your delivery was timely and pleasant. Thank you for your kind words!

Rated 5 out of 5 stars

Helpful, friendly and professional

Helpful, friendly and professional courier (NH42). Kept updated on timings for delivery. Highly recommend. Thank you.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our courier was helpful, friendly, and professional! We appreciate you noting the delivery updates and high recommendation. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivery was seamless

Delivery was seamless. Delivered on time, safely & professionally. The courier (SC64) was friendly, helpful & very professional. I wish he could deliver all my orders.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear your delivery was seamless and on time! We appreciate your kind words about our courier's friendly and professional service.

Rated 5 out of 5 stars

Positive experience

Clear texts before arrival, parcel was delivered by NG26 who was very cheerful and polite.

June 19, 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're happy to hear our texts were clear and our courier was cheerful and polite. Thank you for your positive feedback!

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