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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, who are described as helpful, competent, and dedicated. Many praise the responsive customer service and the overall supportive experience, noting the consistent guidance provided. Reviewers appreciate the clear instructions and structured program, making the home-buying process understandable and manageable. However, some people mentioned that the program is detailed and requires significant time and effort. Consumers noted that the process can be challenging and initially feel overwhelming due to the information required.

What people talk about most

Staff

Customers had positive experiences with staff, consistently reporting that the team is highly professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professional and... See more

Service

People report positive experiences with service, expressing extreme pleasure and gratitude for the... See more

User experience

Users describe positive interactions with the user experience, with many reviewers finding the overall... See more

Instructions

Reviewers highlight positive aspects of instructions, with many customers appreciating the thorough and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

The NACA program is so beneficial! The process can go as fast or slow as you’d want depending on your ability to gather all the required documentation and response-time to your counselor. I have one o... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more


4.8

Excellent

TrustScore 5 out of 5

165 reviews

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4.8

All reviews

(165)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Counselors

My NACA counselors have all been courteous, knowledgeable and thorough. They’ve accommodated us during COVID 19 and we are able to look for the home of our dreams without providing the down payment required by other private lenders. Thank you NACA!

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

SO glad I found Consumer Advocates!

I lost my kitty to cancer last year after a long battle and $10k in vet bills. I have been trying to find pet insurance for my other kitty and 2 rescue kittens. I asked everywhere, but no one could give any confident recommendations and instead I heard more about horrible companies. Finally, someone recommended Consumer Advocates and the reviews I needed were right there! Consumer Advocates ratings laid-out the options so I could make a decision. Pets live longer and cancer is one of the leading causes of death. Still in mourning, but now I can rest easier knowing my companions are covered. Coverage and peace of mind. Thanks Consumer Advocates!

February 11, 2015
Unprompted review
Show reviews in all languages. (165 reviews)

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