My ‘SMILE’ surgery at Optegra has left me with permanent eye blurriness. After many visits to the Optegra opticians, they continued to gaslight me that my vision was fine. Eventually Mr Shortt saw me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a long chat with Alex as to whether I should elect for multi focal lens replacement. He listened to my reasons and expectations. We eventually decided to postpone any surgery and review the situ... See more
Just had cataracts removed and lens replacement fitted at Optegra Guildford, absolutely delighted with the care from all members, but a special thank you to the surgeon Alex Shortt, great care and ex... See more
It's now 4 weeks since my surgery. I had the lenses replaced in both eyes on the same day. I have nothing but praise for the Optegra team and in particular Alex Shortt. I was anxious about the procedu... See more
Company details
Information provided by various external sources
Mr Alex J Shortt is a Fellow of the Royal College of Ophthalmologists, an Honorary Consultant Ophthalmologist at London’s Moorfields Eye Hospital, and a Wellcome Trust Fellow & Clinician-Scientist, at University College London’s Institute of Ophthalmology. Mr Shortt’s initial medical training was at the National University of Ireland in Dublin. This was followed by a PhD in Ophthalmology at University College, London and 10 years of specialist surgical training at Moorfields Eye Hospital London. Mr Shortt sits on the editorial boards of various professional publications and has published extensively himself. He has received numerous prizes and distinctions including the Fight for Sight prize and the Moorfields Research Medal.
Contact info
25 Queen Anne Street, W1G 9HT, London, United Kingdom
- 02038087758
- adminteam@alexshortt.co.uk
- corneaclinic.london
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Patient Care
Excellent patient care throughout and I would highly recommend Alex and his team for any eye surgery or care.
Excellent information and service
Mr spec short
Mr spec short
Very very pleasant guy
Very good at his job
Highly
Recommend him
Thank you for saving my eyes
The best private consultation I have ever had.
Couldn't have chosen a better specialist if I tried. What a lovely honest man.
Knows his stuff. Saw him at Optegra Harley Street. Superb site. Technology and equpment there is so advanced.
Dr Shortt, thank you.
Dr. Shortt took the time to asses my condition and the best way for me to proceed. I was very impressed with him as a person, his process and the results.
My sight has now changed as he predicted and my outlook is literally brighter.
The best decision I ever made was to use him. (I'm sure he should pay me for this kind of review!)
Only praise!
Alex has really been a rock through a very complex and difficult illness and helped put me to the path to recovery. I would really highly recommend Alex for ophthalmological issues whether simple or complicated. His overall understanding of the complexities of the eye and the interplay with other aspects of our health is really very helpful. He also really stays with the patient through the journey.
I had smile surgery with Dr.Shortt
I had smile surgery with Dr.Shortt. I was a little anxious about the whole surgery, but Alex made me feel at ease from start to finish. I had many questions and he was very paitent with me! His calming, friendly and professional manor really did make my whole expierence an enjoyable one. My vision is now perfect, and I couldn't recommend him any more highly!
Thanks doc!
Andrew
Brilliant result from cataract surgery.
I found the whole experience of cataract surgery much less daunting than I was expecting. Alex was reassuring yet totally professional at all times.
My only (very minor) grumble is that when he was running a bit late for the second op, the nurse was not able to give me the tranquilliser I had had for the first operation and so that was only administered when Alex arrived. It did not take effect as quickly as I would have liked so I was more conscious of the work being done on the second eye. Alex apologised for this afterwards. This did not hurt at all but it was a little disquieting.
I have still given 5 stars because the overall experience was so positive. I would unhesitatingly recommend Alex Shortt for any eye surgery.
Caroline Garthwaite
I have been treated with …
I have been treated with professionalism and kindness right from my first visit attending an information evening. I am totally happy with the result of my surgery and found the procedure much easier than I was expecting.
Very un professional and rude response …
Very un professional and rude response from admin. Dr Alex was very good but it seems admin is doing unproffessional work . I have send thr enquairy for my company HR and inusurance provider .
As per instrucation from my indurance provider i was simply asking for quote and admin was unabel to provide and when i connected them directly to Customer service admin called me and said i cant be treated in optegra and also could not explain uplift defination which admin was defining . I was not expecting a admin call me and tell because i enquierd in depth and connected to isuerer is wrong precident for prodession instituation and it seems my surgery is delayed all because of this.
Thx

Reply from Mr Alex J Shortt - Consultant Cataract, Cornea and Laser Eye Surgeon
Absolutely brilliant surgeon
Absolutely brilliant surgeon, no complaints at all. Made the whole process as relaxing and amusing as possible. Thoroughly recommend!
Dr Shortt - An extremely positive experience. Highly recommended
Dr. Shortt was extremely professional and efficient, my issue was solved straight away without needing a second appointment. He also suggested a follow-up visit which was very reassuring for him to see the progress of the healing.
I am definitely very happy with the treatment I received at the clinic and by Dr. Shortt in particular.
I had a very rare cornea infection and …
I had a very rare cornea infection and I feel like Mr Shortt saved my left eye.
This infection is so rare that it went undetected in 7 NHS Hospitals, until I went to see Mr Alex Shortt....
Professional, knowledgable, a very kind man, thank you again Alex.
Pietro
I was fairly impressed by Dr Shortt …
I was fairly impressed by Dr Shortt himself at consultation. However, the customer service I received from his secretary was consistently very poor (for example, my name was still incorrectly spelt in the invitation to carry out this review which I have had to correct!) I was not given sufficient time to ask questions during my consultation, I was pressured into booking the surgery immediately post consultation despite various of my questions still awaiting responses (no doubt so his secretary to reach her monthly target), my name was consistently misspelt in correspondence despite many requests for correction, my letter from Dr Shortt post consultation had not been written so I had to request it late, I was misquoted the price for the surgery... the list could go on sadly. I therefore moved to Moorfields where I have received excellent customer service and made to feel comfortable and in trusted hands.

Reply from Mr Alex J Shortt - Consultant Cataract, Cornea and Laser Eye Surgeon
I had bilateral (both eyes) RLE …
I had bilateral (both eyes) RLE procedure. I had high level Myopia and Presbyopia. Could see without glasses immediately after operation and vision steadily improved in the first week. I do not require glasses any more. Had no pain after surgery.
Very happy with the procedure and Mr Shortt was very good in explaining the whole process.
Have personally recommended him and Optegra, London to a number of friends.
Excellent experience
I have had partial cornea transplants and cataract removals on both of my eyes performed by Mr Shortt due to having Fuchs and I cannot recommend him enough. My sight is ridiculously improved and Mr Shortt kept me fully informed about every step of the process and has been reassuring and helpful when any minor problems arose.
Mr Shortt operated on both of my eyes …
Mr Shortt operated on both of my eyes on the same day. The results are outstanding and beyond my expectations. He ensured I had the advice, support and treatment that most suited my circumstances. I have no hesitation in recommending Mr Shortt.
i would highly recommend Mr Shortt
i would highly recommend Mr Shortt. The attention he gave to every aspect of my surgery was outstanding and the results are well beyond what I expected. I was not too confident a patient but his reassurance and expertise soon put me at ease. I had cataracts removed and multi focal lenses inserted in both eyes at the same time. The procedure was quick and painless and I am delighted I went ahead and had this done.
I recently had an eye test done by Alex …
I recently had an eye test done by Alex as part of a clinical trial I am doing for a cancer drug. The attention, kindness, friendliness I received made my experience a very pleasant one. Thank you Alex, you have a lovely manner with your patients.
Excellent Service
I would recommend Alex Shortt as an Eye consultant, excellent service, no complaints
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







