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CREATE Fertility Reviews 1,320

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and supportive approach throughout their journey. Many people highlight the personalized treatment plans and the detailed explanations provided at every step, making a stressful process feel manageable and reassuring. The overall service is frequently described as seamless, with consumers appreciating the efficiency and the positive, welcoming atmosphere created by the entire team. However, some people were dissatisfied with the company's contact and customer service. Reviewers mentioned difficulties in reaching the central contact team, a lack of direct call lines, and issues with receiving promised callbacks or information. These communication problems occasionally led to frustration and added stress for some customers.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the kindness, professionalism, and... See more

Service

People report positive experiences with service. Many reviewers praise the kind, supportive, and professional... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the supportive, kind, and helpful... See more

User experience

Consumers find the user experience to be largely positive. Many reviewers report feeling well-informed and... See more

Customer communications

Users describe negative interactions with contact. Many customers report poor communication, including... See more

Based on these reviews

Rated 4 out of 5 stars

Overall Create has been amazing from egg collection until transfer. However, I feel like I should’ve been given information and option to choose PGTA testing when under NHS funding. Create does not re... See more

Company replied

Rated 5 out of 5 stars

We had our 1st IVF cycle at CREATE and were supported by such lovely staff throughout. They made the stressful and emotional experience so magical and it honestly couldn’t have gone any better. Our pa... See more

Rated 5 out of 5 stars

Words can’t express our gratitude to CREATE Fertility! After a long journey, our precious miracle has finally arrived — and it’s all thanks to the incredible team who guided us with such compassion, e... See more

Company replied

Rated 5 out of 5 stars

My husband and I have had a really positive experience using Create in Leeds. We went down the 'mild ivf' route and were treated with the upmost care. Everything was well-explained throughout and we w... See more

Company replied


Company details

  1. Fertility Clinic
  2. Fertility Physician
  3. Sperm Bank

Written by the company

CREATE Fertility are the UK’s Natural IVF & Mild IVF specialists. We pride ourselves in providing woman-friendly treatment with high success rates & healthier babies.


Contact info


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had a fantastic experience with Abc…

I had a fantastic experience with Abc IVF. After my miscarriage last year, and trying for 6 months post miscarriage, I didn’t want to leave it too late. I met the criteria for nurse led clinic with abc IVF. I was under the Southampton clinic and it was run by amazing nurse editya. From initial consultation to the stimulation regime, it was perfect. There was a bit a challenge getting me the right dose without over stimulating me due to PCOS. My dose was increases leading up to the egg collection. 12 eggs were collected, 11 fertilised, 4 were fertilising well till day 3 and two good quality embryos were retrieved after fertilisation. I had no signs of overstimulation then and embryo was transferred. It implanted successfully. However, Unfortunately, I ended OHSS which every woman is always warned about during IVF. I stayed in hospital for two days with OHSS. My doctors from ABC IVF dr Rostom and dr Pulavi were on the phone with me out of hours guiding me through the process. I can’t thank them enough for the support I received. Being a doctor myself, I realised how invaluable it was during that difficult time. I then got a positive test 10 days later and now pregnant with perfect baby at 20 weeks with no anomalies. I can’t wait to come for a second round to get my second embryo transferred. Please keep providing the excellent service and looking after your patients in the time of need.

February 5, 2025
Unprompted review
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Reply from CREATE Fertility

Hi, thank you so much for your positive review. Sorry to hear that your journey was a little difficult but we are glad we could be there to support you throughout. Huge congratulations on your pregnancy and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Pregnancy scan

Amazing experience at Create over a year and a half. Brilliant support and medical advice with every appointment

August 20, 2024
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Reply from CREATE Fertility

Thank you for your review. We are glad you have a brilliant experience with us.

Rated 5 out of 5 stars

The care

The care, treatment and support from create fertility was excellent throughout the IVF experience. We accessed the Cardiff and Bristol clinics and all staff were lovely. Without create fertility we would not have our baby girl and we will be forever grateful. I had the natural modified treatment and this worked for me as I have very very low ovarian reserve.

August 1, 2024
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Reply from CREATE Fertility

Thank you for your lovely review and huge congratulations on your baby girl!

Rated 5 out of 5 stars

Very well managed and professional…

Very well managed and professional organisation. I felt well looked after and supported along the way of my treatment. A special thank you goes to my kind Patient Coordinator Lauren.
The only 'disadvantage' of such a large clinic is that you have different doctors for all appointments along the way- but I didn't mind that too much, the main thing for me was to have appointments asap and efficiently and Create was able to offer that. Would definitely recommend!

July 1, 2024
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Reply from CREATE Fertility

Hi, thank you so much for your positive review.

Rated 5 out of 5 stars

Sheffield and Leeds create

Excellent service, all staff very friendly and helpful.
Had one round of unsuccessful ivf and then one round of successful and supported all the way through and plan adjusted as needed.
Forever greatful for my miracle baby boy.

June 17, 2024
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Reply from CREATE Fertility

Many thanks for your lovely review, and huge congratulations on your baby boy!

Rated 4 out of 5 stars

Very good

Very good, my little girl was born in March and is absolutely beautiful and thriving.

July 16, 2024
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Reply from CREATE Fertility

Hi Rhi, many thanks for the review. and huge congratulations on your baby girl!

Rated 5 out of 5 stars

Hard journey

I had hard journey did two icsi cycle. First cycle failed then did second one but yes create team is amazing they are very caring and very helpful specially doctor Archana and doctor Arti as well doctor fillis. All there support and help we are now parent of child and we have more embryos in freezer too. Obviously we will try for siblings of our child when we will ready but I highly recommend creat fertility St Paul’s. They are extremely nice and helpful. Environment is very friendly there.

July 1, 2024
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Reply from CREATE Fertility

Thanks for your review and we are delighted to hear you had a successful second cycle. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Highly recommend

My husband and I are in our late 30’s and had no identifiably ‘issues’ but were unable to conceive naturally. We now have two very healthy and happy children as a result of two separate ivf treatments, 2 years apart, with Create (St Paul’s). Both were first time successes. You do feel a bit like a number when you are being treated at Create which I initially found scary and off putting however I now realise it’s their quiet confidence that actually ended up being quite reassuring. Whenever I had additional questions or forgot what to do, I would call and someone would always be there to help with a kind attitude. The facilities are clean and practitioners are very experienced. They spent extra time whenever there was anything that required a more in depth review. I would highly recommend this clinic to anyone going through IVF and wanting a more natural medical experience

June 6, 2024
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Reply from CREATE Fertility

Hi CB,
Many thanks for taking the time to share your detailed review. We are delighted to have played at part in growing your family.
Wishing you a wonderful parenthood!
CREATE Fertility

Rated 5 out of 5 stars

Very efficient and friendly staff

Very efficient and friendly staff.
They have given us the chance to have a family. I will be forever thankful.

June 4, 2025
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Reply from CREATE Fertility

Hi Laura, many thanks for your lovely feedback.
Wishing you all the best!
CREATE Fertility

Rated 5 out of 5 stars

I had a great experience with Create…

I had a great experience with Create Fertility . I had a successful transfer after two failed frozen embryo transfer. I am now holding my little princess . I would highly recommend Create. They are very professional. Thanks Create fertilty to make my dream come true.

June 6, 2024
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Reply from CREATE Fertility

Hi Noreen, thank you so much for your lovely review. Huge congratulations on your baby girl! We are delighted to have been on this journey with you.
Best wishes,
CREATE Fertility

Rated 5 out of 5 stars

Create fertility made our dreams come true

Create fertility made our dreams come true, we will forever be grateful for the nurses and doctors here and all the time and effort put into our experience.

Thanks forever

September 17, 2024
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Reply from CREATE Fertility

Hi Abi,
Thank you so much for your lovely review. We are delighted to have been on this journey with you.
Best wishes,
CREATE Fertility

Rated 1 out of 5 stars

This is one of the bad hospital ever in…

This is one of the bad hospital ever in the UK.
We have started our IVF journey with them but was unsuccessful because they don’t take in account my semense test and just focused on my wife
She has 3 eggs to be collected in the day of the eggs collection but they just collect one eggs and they don’t told us about why they did collect one eggs
They provide us with lots of treatment but we don’t used them
They have taken the money for ICSE around £1.275 but we don’t used this treatment and they refuse to refund it to us
So please don’t trust those people
They are just open for money not to help the people
Very bad customer service also

May 20, 2025
Unprompted review
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Reply from CREATE Fertility

Hi Sarmad,
Sorry to hear that you have had a negative experience. We are currently reviewing your case and will be in touch with you once we have done a full review.

Rated 5 out of 5 stars

Thank you! 🌟

I know that everyone’s journey is different but cannot thank the staff enough at Create. After 3 years of unsuccessfully TTC our second child (first was naturally conceived) we gave ivf a shot. One round and 9 months later our beautiful boy was born.

Aside from our story, every single member of staff was 10/10. They are compassionate, kind and considerate whilst ensuring you have the full knowledge and information needed every step of the way.

A huge thank you to Vicky and the team at Wolverhampton, and a massive thank you to Baz (at least I think that was his name apologies if I’ve got it wrong) at Solihull who held my hand through the egg retrieval. You are all an absolute credit to the company!

May 19, 2025
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Reply from CREATE Fertility

Hi Rebecca,
Thank you so much for sharing your lovely review. We are delighted to have been on this journey with you. Congratulations on your baby boy! Wishing you all the best in parenthood.
Best wishes,
CREATE Fertility

Rated 3 out of 5 stars

Create Fertility in Birmingham were…

Create Fertility in Birmingham were all lovely but sadly didnt get the outcome we expected. Everyone was compassionate and caring during the appointments

We had mild male factor so were advised to go for Mild IVF with ICSI. We were referred as NHS patients via GP and were happy with the level of service. We were over the moon our embryo transfer worked on our first attempt and everything looked fine on 7 week scan.

However, i had booked a private scan at 9 weeks and was given the most horrible news that there was no heartbeat and had stopped growing at 7 weeks and 4 days.

Absolutely broken and have been put off doing this again as this was our “highest graded embryo”.

April 12, 2025
Unprompted review
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Reply from CREATE Fertility

Thank you for sharing your honest experience. We are so sorry to hear that you didn't get the positive outcome that you were hoping for.
Best wishes,
CREATE Fertility

Rated 1 out of 5 stars

Awful PLEASE avoid

Awful. AVOID! Ihave stage 4 endometriosis and a lot of health issues. Me and my husband went in to talk about egg collection, first was told I needed surgrey which took over a year to wait for then after surgrey was told I didn’t need it and the egg collection could of been done and in that time my left ovary was nearly dead/inactive. I also had two Hydrosalphix in my tubes, was told by their doctor in Bristol that I didn’t have it and to get pregnant, thank god I didn’t listen as I could of put my life and the baby at risk if I was to off got pregnant as ended up having my tubes drained! Also told me to stop crying and was quite blunt and mean, we could not believe the way he spoke to us. Then told me I was able to do surrogacy then changed their minds and said I couldn’t take my eggs to a surrogacy clinic which was always the plan. There so much more I could say. We are with a different clinic and so glad we moved. The worst care I have ever received and I seen a lot of specialists. The depression and disappointment this doctor and clinic coursed me was horrendous. Please please avoid! There cheap prices are not worth it.

November 8, 2024
Unprompted review
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Reply from CREATE Fertility

Hi Coral, I am sorry to here you haven't had a positive experience with CREATE Fertility. We are looking into your case and will respond shortly.
Best wishes,
CREATE Fertility

Rated 1 out of 5 stars

No longer a customer and still receiving invoices

My husband and I were saddened to receive Create's email of 10th April 2025 requesting that we pay for the storage of embryos.

Had they checked their records to the most minimal of standards expected of a private medical organisation, they would have noted that we no longer store any biological materials with them. We transferred out our embryos to a different clinic more than 12 months ago. This is because we were very disappointed with the service which they provided.

If we receive demands for money such as this in the future, we will be reporting Create to the information commissioners office for failure to maintain adequate records under GDPR.

April 10, 2025
Unprompted review
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Reply from CREATE Fertility

Hi, we are sorry to hear that you have experienced this. We have looked into your case and discussed this with you over the phone and via email, and will ensure that this will not happen again.

Rated 1 out of 5 stars

I had an incredibly frustrating…

I had an incredibly frustrating experience with this clinic, and I strongly advise against using their services. I tried to book an appointment, and instead of being guided through the process, I was misled and redirected to their website. I ended up paying £150 upfront, even though I never received any actual service or treatment. When I requested a refund, they flatly refused, which was both disappointing and infuriating. They would rather keep my money than earn my business, even though I was willing to spend £7,000 on treatment. It's clear that this clinic is all about scamming patients out of their hard-earned money. Do yourself a favor and avoid this clinic at all costs. If their behavior is this bad from the very beginning, imagine what it would be like once you're committed. Terrible experience!

March 27, 2025
Unprompted review
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Reply from CREATE Fertility

Hi, in order to look into your situation further, I have requested that you provide us with some additional information. We do have some T&C's put in place for last minute cancellations but wouldn't refuse to refund you based on any internal error, and would always look to book you into a new appointment. Please provide your information so that we can find out what happened and resolve the case.

Rated 5 out of 5 stars

Very professional

Although not the outcome we wanted a very professional, caring and supportive clinic. Anisha our contact to sort out appointments etc was brilliant . Would definitely recommend

March 28, 2025
Unprompted review
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Reply from CREATE Fertility

We are sorry to hear that your outcome wasn't successful. But thank you for sharing your experience.

Rated 5 out of 5 stars

My wife Mina and I had an incredible…

My wife Mina and I had an incredible experience with CREATE Fertility Birmingham. From the very beginning, Dr. Nirmal Felix and the entire nursing team provided outstanding support, kindness, and expertise throughout our fertility journey.

Thanks to their exceptional care, we are overjoyed to share that our early pregnancy scan confirmed we are expecting twins!

We cannot thank the team enough for their compassion and professionalism. They made us feel truly cared for every step of the way. We feel incredibly lucky to have been in such wonderful hands.

If you’re looking for a fertility clinic that genuinely cares about its patients, CREATE Fertility is the place to go!

March 18, 2025
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Reply from CREATE Fertility

Thanks for sharing your experience at CREATE. Congratulations! That is lovely news! Wishing you all wonderful pregnancy.

Rated 5 out of 5 stars

Human-centric, kind, and pragmatic

We had a fertility MOT today, having already visited another fertility clinic in Bristol. For the first time since our journey began we felt like we were more than just statistics and probabililties. Our consultant was pragmatic, and knowledgeable, we felt he truly cared about us and there was zero push towards 'hard' interventions. He helped us fully interpret our results, and showed us kindness and compassion throughout a comprehensive consultation and scan. We left feeling informed, and positive. Everyone we interacted with before and during our appointment was helpful and communication was excellent. If we decide to proceed with treatment, we will only come to CREATE. They have been exceptional.

March 11, 2025
Unprompted review
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Reply from CREATE Fertility

Hi Sarah, thank you for you wonderful feedback.

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