I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
Company replied
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
Company replied
Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I missed a call so called back and…
I missed a call so called back and spoke to Emma, after security she updated me as to my case but I was impressed by her friendly and informative nature on the phone. It's always nice to speak to someone positive at the end of a long day!
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Paul. . I.e Mark P. .two Mercs ..
Aye. .top company keeping me informed and up to date etc. . Looking forward to the outcome by end of the year . .finger.s crossed . . .and Paul O Was v. Helpful ..(except a Gooner . Hahaha)
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us in continuing to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Your adviser was very helpful and made…
Your adviser was very helpful and made me feel comfortable well done Bryan
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. We do appriciate any feedback, as this is very helpful for us. If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Great service, friendly customer service agent
Very efficient, great service especially from the lady I spoke to on the phone, Brooke Wright, she was very helpful and very patient whilst waiting for myself to find an address on my phone.
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Paul helped me out with what I needed…
Paul helped me out with what I needed and got straight to the point. He was very helpful. Thanks
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Emma was brilliant
Emma was brilliant. She corrected my error in no time.
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Paul was knowledgeable and helpful
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us. If you would like to provid any feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Bryan Gave an update as to where the…
Bryan Gave an update as to where the claim is and was very informative. Get to chat to and ask relevant questions about the ongoing claim and potential outcome.
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Truly exceptional staff with the customers needs at the forefront of their business model.
I have dealt with (CRS) Consumer Rights solicitors for quite some time. In regards to their call handling team I have found them to be exceptional in every aspect. The young man I have spoken with on several occasions is called Paul and he is the epitome of the true professional. He is able to answer all my questions fully, has been regular in keeping me updated and has a fantastic attitude towards us the customers. He is an absolute 5 star representative of your company and I cannot praise him highly enough. Please pass along my gratitude and admiration to him for the outstanding service he provides. As my case draws closer to a final decision I would also like to endorse the company for the professional manner in which they operate. Thanks guys from a very grateful and appreciative customer!
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Paul was very helpful and understanding…
Paul was very helpful and understanding to my call and query
July 14, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
We spoke to Byron over the phone who…
We spoke to Byron over the phone who explained and dealt with what needed to be done quickly and professionally.
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
All was explained very clearly and very…
All was explained very clearly and very polite.
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
hank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors
Great company
Great company. regular updates about the case.
Paul was very polite, and to the point.
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
I found the young man very pleasant
I found the young man very pleasant, talked through everything I needed to know
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Musa was very professional and quick to…
Musa was very professional and quick to provide the information and updates. Many thanks
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Brilliant communication
Brilliant communication. Still waiting for decisions from the Supreme Court, but I have been updated along the way. Cheers Amanda!
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Musa was a great help and went above…
Musa was a great help and went above and beyond!
July 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
First company to contact us REC the…
First company to contact us REC the claim very impressed with Corus
July 2, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Consumer Rights Solicitors - putting the 'Customer' back into Customer Service
Consumer Rights Solicitors are always careful to ensure that I receive regular updates on my case not only by email but they always take the time to call me to check that I understand what they have emailed me about, that I have actually received the email and whether or not I have any questions. Excellent service and I would recommend them to anybody reading this review.
July 10, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
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