I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
Company replied
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
Company replied
Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
communication and a good service…
Good communication and a good service would recommend the staff and company
July 27, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Thank you for choosing us!
Kind Regards
Consumer Rights Solicitors.
Recognition of her help
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how kind and reassuring she is to communicate with - no matter how silly my query she is always very quick to give me a detailed rundown of how things are going and has been consistently helpful throughout.
Very grateful to her for all her help and I don't doubt this will continue until everything is completed. so thank you!
July 25, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Spoke with Bryan with regards to an on…
Spoke with Bryan with regards to an on going claim, He was very helpful, Informative and made it clear what the procedures are moving forward
Thank you for your Help
July 23, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
I told my son that I contacted you
I told my son that I contacted you. He led me to think that I may have made a mistake and could be scammed. I rang you and Paul answered.
Paul explained the system to me and convinced me that I was not being scammed. I told him that I was fearful, that I live in rented accommodation, have a Motability car and no savings.
Paul spoke to me very gently, was very patient, kind and convinced me that I was not being scammed. Thanks Paul
July 23, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Excellent service from Alexandra
Excellent service from Alexandra. Kept me up to date throughout the whole process and was very helpful.
She won my case and I received a good financial settlement.
Would definitely recommend and if needed in the future I would definitely use this firm again.
Thank you so much for everything.
July 3, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Very helpful and insightful answered…
Very helpful and insightful answered every questioned ask with detail
July 21, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Thank you for choosing us!
Kind Regards
Consumer Rights Solicitors.
Highly recommend professional seevice
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpful no waiting for answers things dealt with in a timely, professional manner.
July 10, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Thank you for choosing us!
Kind Regards
Consumer Rights Solicitors.
I entrusted my motor loan claim with…Consumer Rights Solicitors
I entrusted my motor loan claim with Consumer Rights Solutions and they have kept me Fully Informed at all times regarding any developments my latest phone call came from Bryan who explained all the relevant details throughly.
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Good communication
Good communication, pleasant service an friendly,brian who called to keep me updated great service hope it continues 👍
July 18, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Excellent & Helpful
Firstly. Speaking to someone on the phone quickly was excellent the person I spoke to Paul, was so helpful and friendly, which gave me such confidence that I was dealing with a professional company of which I was hoping that was and of which I believe is the case and has relieved my stress, Thank you Alan Reeves.
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Corus is always very polite and…
Corus is always very polite and friendly and this makes my dealings and interactions with the company much better and effective.
July 16, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your kind words will be passed onto your case handler. We do appriciate you taking the time to complete this review.
If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service rather than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors
Very Professional and polite
I had the privilege of dealing with an assistant named Bryan.
He was both courteous and professional in our dealings and represented the company really well.
Keep the good work up.
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Very friendly and helpful 👍
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Great service from bryan.…
Great service from Bryan explaining everything about the case and and moving forward 👍👍
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated, and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
I really I will recommend this company…
I really I will recommend this company to anyone. They are so understandable and so straightforward to deal with your case or any case again I really i’m very thankful how they handling my case
🙏
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Gemma is a True Professional
Gemma is a True Professional - she is courteous, kind and very helpful with my worrying enquiry.
A BIG THANK YOU, Gemma. ME
July 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
Paul contacted me last week regarding…
Paul contacted me last week regarding my compensation claim. He was great! So friendly as soon as I answered the phone. He took his time in listening to me and explained the process clearly.
Made me feel comfortable and understood I couldn’t talk for too long.
Was like talking to a friend!
July 10, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for taking the time to leave your positive review. Your kind words will be passed onto your case handler. We do appriciate you taking the time do complete your review. As this is very helpful for us.
If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Great at his job nothing was to much…
Great at his job nothing was to much trouble for the guy I spoke to 😀
July 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated, and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
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