I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
Company replied
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
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Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Scamming thieves emailed me multiple…
Scamming thieves emailed me multiple times per day out of the blue telling me to sign an agreement as they can get some car loan back. I have NEVER contacted them before. I emailed them to ask where they got my details and why ask why they have emailed me at least twice a day, every day, for weeks. I also stressed to them that I have recently left hospital following an overdose and have been suffering with sever depression, and that their repeated communications are adding to the stress. They responded today claiming that some other company gave them my details, and as I didn't reply to their original email within 14 days they assumed that I wanted their services and if I cancel now I will have to pay them. They're a disgusting fraudulent company and I have contacted the police about them, their owner Kavon Hussain, and director Peter Tobin, to advise them that they I will now be contacting the police about them personally as their business practices are clearly illegal and they are trying to scam vulnerable people.
November 26, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Mr Parkin,
Thank you for your providing your feedback. We take this matter very seriously, and we can confirm it has been raised with our management team who are currently investigating your concerns. We may require further information regarding the volume of emails you received from Consumer Rights Solicitors to continue our investigation as we have been unable to reconcile this with the level of contact recorded in our communication systems.
We can also confirm that we do not have a director, nor staff member currently employed, under the name of Peter Tobin.
Our Chief Operating Officer has contacted you directly to acknowledge your concerns and will provide a response within the next 7 days.
We look forward to speaking with you shortly.
Kind Regards
Consumer Rights Solicitors
The information was given to me in a…
The information was given to me in a way I could understand,all things were explained in a professional manner.
November 26, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Harassment
I enquired with these guys and heard nothing back
Now I’m being bombarded with emails for my identification
I’ve told them I’ve gone with another solicitor as they didn’t reply
Now there saying I’ll be charged potentially if I don’t give my details
Sounds a scam to me
Don’t trust them they’ve tried to threaten charges for a free consultation because I haven’t gone with them 🤦🏻♂️
November 25, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Matthew Hammond,
We are sincerely apologetic to hear that you feel your experience with our firm has been excessive, and at any point felt fraudulent.
We can assure you; we are a regulated firm. Which you can verify through our ‘SRA’ (Solicitors Regula on Authority) number: 639255, additionally our Company Number: 10610997 via the government’s website. Due to the nature of our firms regulations, we can not and do not practice by any means which could be misleading, 'scam' or fraudulent.
We would please appreciate if you could contact us by email at your earliest convenience, with your case reference, client ID or address, and the full details of your concerns, to info@crsolicitors.co.uk so we may investigate and resolve the issues you have raised, in line with our complaint’s procedure.
Kind Regards
Consumer Rights Solicitors
I am very suspect about sending proof…
I am very suspect about sending proof of ID to this company as am worried about being scammed. And why should I give it at such an early stage in the claim, and where is the proof I will be paid up, provide that evidence and I might provide ID. I'm also bombarded with emails and messages and feel bullied.
November 19, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear John Starrs,
Thank you for your providing you feedback. The concerns you have raised have been read and noted.
We are sorry to see you have felt it necessary to leave a negative review. This is not a representation of the level of service we aim to provide.
We have contacted you, to provide further update as to resolve your complaint. Should you have any further questions, please do not hesitate to contact us.
Email: info@crsolicitors.co.uk Phone: 0161 464 3509
Kind Regards
Consumer Rights Solicitors
Constant requests for ID
I made the mistake of checking my car insurance claim eligibility on their web page and now get bombarded with requests to upload my ID. I have not signed up with this company and after this harassment I never would.
November 12, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Christopher,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory, it is not the level of service we aim to provide.
We would appreciate if you could email your case reference or full name and the details of your complaint to info@crsolicitors.co.uk so we may investigate and resolve the issues you have raised, in line with our complaint’s procedure.
Kind Regards
Consumer Rights Solicitors
These people are harassing me
These people are harassing me. I explored the option of them helping me to make a claim, then decided I could and would make the claims directly. I am now constantly being harassed to proceed and sign an agreement and provide ID. I don’t know how many times and ways I can tell them no thanks. Not interested. They won’t let up. Clear that they want to profit on my behalf.
October 30, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Katie Adams,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory, this is not a reflection of the level of service we aim to provide. We have contacted you by email as of 11th November, to resolve the issues you have raised, in line with our complaints procedure.
Kind Regards
Consumer Rights Solicitors
Bryan the awesome agent
I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give you an update on your current claims, which is 3 for the hidden commission finance. He did not have to do this. He could of closed phone and twiddled his thumbs but he did not. He takes pride in his work and is a very much people person. Thank you for the fantastic customer service.
October 7, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Hasan Bodur,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Solving the problem in minutes
Hi you guys, what a nice chap on the phone today! His name Nathan, and solve my problem, as a third party are involved.Well he dealt with my issue in a perfect manner, well done guys much appreciated Paul Gouldson from hull city
October 3, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Paul Gouldson,
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto Nathan Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
I would like to thank Bryan for…
I would like to thank Bryan for providing excellent customer support
October 2, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Karolina,
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Interminating
Interminating, bullies, threats!!!! They basically said if we didn't wanted to continue with them we had to pay over £1000 in fees, scaremongering tactics.
We are seeking legal advice.
I have asked for you to contact me as my wife as given me permission to act on her behalf, which you are still emailing her. Again, is affecting her wellbeing.
It ashamed where this site is the only place you are replying to me.
I have told my wife to block your emails.
You have my contact details should you want to talk.
September 29, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear David Mccaul,
We note your concerns raised through google and trust pilot. We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory, it is not the level of service we aim to provide. We have contacted you by emails as of 4th November, to resolve the issues you have raised, in line with our complaints procedure.
Kind Regards
Consumer Rights Solicitors
Where do I start absolute joke these…
Where do I start absolute joke these guys bad experience with this lack of communication no letter received emails with updates not asking me to do anything or for any details yet I now have nearly 3 grand bill to pay in 30 days absolute joke of a company in my eyes not got that kind of money
September 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Claire Donnelly,
Thank you for your providing you feedback. The concerns you have raised have been read and noted.
We are sorry to see you have felt it necessary to leave a negative review. This is not a representation of the level of customer service we aim to provide.
We will be in contact to provide further update to resolve your complaint. Should you have any further questions, please do not hesitate to contact us.
Email: info@crsolicitors.co.uk Phone: 0161 464 3509
Why ask for ID at such an early stage?constantly contacted by this…
I'm constantly contacted by this company which I find unsettling! They asked for proof of my ID months ago. I contacted them way back to advise i would not be sending my ID as this claim was way off being considered! I explained they had no right to my ID at this stage! Why would they need it when these claims are so not guaranteed? I'm not comfortable with this! I am now receiving calls almost everyday for this information! If the claim is confirmed officially in writing , I will forward my ID at that stage.
September 17, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Kathy Shearsby,
Thank you for providing your feedback. The concerns you have raised have been read and noted.
We are sorry to see that you have felt it necessary to leave a negative review. This is not a reflection of the level of service we aim to provide our clients.
We have attempted to call you, to discuss your concerns further. We will write to you to advise further on this complaint. Should you have any further questions, please do not hesitate to contact us.
Email: contact@crsolicitors.co.uk Phone: 0161 532 2560
Reply from Consumer Rights Solicitors
Dear Sarah,
Thank you very much for your positive feedback. We are elated to have been able to assist with providing you a successful claim result. We appreciate that you chose to work with our firm. Kind Regards, Consumer Rights Solicitors.
Let’s wait and find out
Spoke with Becky who guided me through how the system works.
I have provided my ID and all I can now do is wait to how the claim progresses.
I will update with the outcome when claim is complete
August 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to share your experience so far, and for mentioning call handlers’ guidance. We understand the waiting stage can be the hardest part, and we’ll do everything we can to keep your claim moving smoothly. If you need any updates or have questions in the meantime, please don’t hesitate to reach out to us directly. We look forward to resolving your claim and hope to provide you with a positive outcome.
Kind Regards
Consumer Rights Solicitors
Gemma Sha
Gemma Shaugnessy has been fantastic resolving a matter 💯please with way she handled it very professionally done 😊
August 11, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
No admin skills
Initially used their website form to give details for a car claim. I heard nothing for over a week. I then used their info email on their website and sent the info through again. Less than a week later I received a response to my email and then subsequently almost the same response to the form I'd filled in.
I then received (twice) a contract to sign but other than my name, none of the information I had supplied them was in the contract. I decided not to pursue and told them twice in response to each email as clearly two people in their office were responding.
Today I have received an update on "my case" due to the recent announcement in the news. I am furious! I told them I didn't wish to pursue because they cannot seem to be able to keep appropriate logs of their own admin or complete their own contracts with the customers details.
Do not use this firm, find yourselves a company that can actually answer correctly and produce correct, informative contracts.
August 8, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Sir or Madam,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory, it is not the level of service we aim to provide.
We would appreciate if you could email your case reference or full name and the details of your complaint to info@crsolicitors.co.uk so we may investigate and resolve the issues you have raised.
Kind Regards
Consumer Rights Solicitors
VILE VILE DODGY COMPANY NEVER EVER HAVE…
VILE VILE DODGY COMPANY NEVER EVER HAVE I APROACHED THESE CHANCERS YET THEY HAVE MY NAME AND MOBILE NUMBER PLAIN SCAMMERS I HAVE NEVER EVER SIGNED UP WITH THESE SCUMBAGS FOR A MOTOR FINANCE CLAIM AND THEY ARE NOW DEMANDING MY PERSONAL DETAILS REPORTING TO REGULATOR JOHN CORLETTO NO 1348870PEOPLE HAVE STATED BEFORE ON HERE DETAILS HAVE BEEN PASSED ON BY MY CLAIM GROUP WHO I ALSO NEVER INSTRUCTED
August 6, 2025
Unprompted review
Reply from Consumer Rights Solicitors
We are sorry to hear that you feel you are unhappy with Consumer Rights Solicitors and can assure you we are not ‘Scammers'.
We would appreciate if you could call our office on the phone number: 0161 464 3509 so we may investigate and resolve the issues you have raised.
Kind Regards
Consumer Rights Solicitors
Recently wrote to me looking for proof…
Recently wrote to me looking for proof of identity and address. This, in regards to a car loan class action. I replied asking for name address of the principals of this firm. The email was undelivered. The documents asked for can be used to impersonate me. Also, I was part of similar class action before and was never asked that.
July 31, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for your feedback and for raising these concerns. We take security and privacy extremely seriously, and we understand the importance of protecting personal information
We’re sorry to hear your email to us bounced — that shouldn’t have happened. Please contact us at 0161 464 3509 or info@crsolicitors.co.uk so we can address your concerns directly and provide full details about our firm and the claim process. We want you to feel completely confident and informed before proceeding.
Kind Regards
Consumer Rights Solicitors
Great help and clearly explained .
I had a probably very obvious query but Bryan was very clear and explained the situation really well and friendly.
Thank you
July 31, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Thank you for choosing us!
Kind Regards
Consumer Rights Solicitors.
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