I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
Company replied
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
Company replied
Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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everything clearly explained
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear William,
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Dear Claire,
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Eysha was really helpful on the phone…
Eysha was really helpful on the phone today, answered my query straight the way with no hesitation. Thank you
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Good customer service
Good customer service, especially from Paul. Good listeners, accommodating and polite always.
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Through a misunderstanding i signed for…
Through a misunderstanding i signed for a missold finance claim with 2 firms. Consumer Rights were professional, helpful and understanding of my position. They kept me well informed throughout and i can recommend them to anyone.
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Mr Terence Jackson,
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
great communication and always…
great communication and always available to chat
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Great service very helpful
Great service very helpful , polite and knowlesgable. Happy to answer questuons and take responsibility / ownership of cases -issues
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
The people that are helping me out with…
The people that are helping me out with this are brilliant. It will come in very handy when I get it back
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Benjamin, Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards Consumer Rights Solicitors.
Very professional Bryan made tha…
Very professional Bryan made tha correction s I asked for
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Really good communication and…
Really good communication and understanding that has been lost in so many other businesses and organisations. Gemma and Phoebe both acted on what they said they were going to do in a timely manner. Thank you.
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to both team members. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
They clarified what i thought that…
They clarified what i thought that someone else was trying to com me into using another company
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Opened a car finance claim over 2 years…
Opened a car finance claim over 2 years have gone by with no replies or updates
January 2, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory, and for any delays you feel there have been in your case.
To confirm, this is not a reflection of the level of service, or case satisfaction we strive to provide for our clients.
Updates are provided to our clients on a systematic and regular basis, additionally our customer advisors are available via email and phone to provide updates and resolve any concerns at any stage.
It’s essential, we review why you feel you have not received any updates from our firm, as you have advised over a period of two years. So, we may resolve this and correct any issues preventing our correspondence being received to you.
Unfortunately, we can not locate a case for you on our system, as your review does not include your full name.
Therefore, we would please appreciate if you could email your full name, any client references, and the details of your complaint to info@crsolicitors.co.uk. This will allow us to assist you further. Alternatively, you can call us to discuss and log your concerns on 0161 464 3509.
Kind Regards
Consumer Rights Solicitors
Very professional so far 👍
November 30, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear John,
Thank you for taking the time to leave your positive review. Your feedback is appreciated, and very helpful.
Kind Regards,
Consumer Rights Solicitors.
This company is sending threatening…
This company is sending threatening emails claiming someone signed up for a service I never agreed to, demanding payment for something that was never provided. After checking Companies House, they’re late filing accounts and have multiple charges against them. This looks highly suspicious and unethical. I will be reporting them to the relevant ombudsman. Avoid this company at all costs – do not trust them.
December 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We apologise, that you feel your experience with our firm has been less than satisfactory and for any concern, our recent communication has caused. It is not our intentions, for our communication, to be interpreted as demanding, or concerning.
There are no charges against us, anyone can verify this through company’s house, the details you refer, as to our account filing are outdated notices.
We can assure you; we are a regulated firm. Which you can verify through our ‘SRA’ (Solicitors Regula on Authority) number: 639255, additionally our Company Number: 10610997 via the government’s website. Due to the nature of our firms’ regulations, we can not and do not practice by any means which could be misleading, 'scam' or fraudulent practices.
We only act on cases, which we feel are established and most essentially, have written authority received from our clients. We can provide you, a full audit of how your details were received to our firm, and the authority you provided. Should you feel dissatisfied with any the communication you have received to date, regarding this.
In order for us to resolve these issues for you, then we would please request you to contact us. ,We would appreciate if you could email your full name, any client ID references, and the details of your complaint to info@crsolicitors.co.uk. So, we may investigate and resolve the issues you have raised, in line with our complaint’s procedure. Alternatively, you can call us to discuss and log your concerns on 0161 464 3509. Out opening hours are Monday to Thursday 9am – 6pm, and Fridays 9am – 4pm. We are closed over the Christmas period, between 24th December 2025 until the 2nd January 2026.
Avoid Consumer Rights Solicitors
If i could give this company zero stars I would.
This company are looking like a scam, I didn’t ask to be set up with them, they are only interested in taking your money, with threats of legal action, if you do not respond. I emailed them asking for information and they did not provide the information requested.
Avoid Consumer Rights Solicitors.
December 15, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory and caused you any concern.
We can assure you; we are a regulated firm. Which you can verify through our ‘SRA’ (Solicitors Regula on Authority) number: 639255, additionally our Company Number: 10610997 via the government’s website. Due to the nature of our firms’ regulations, we can not and do not practice by any means which could be misleading, 'scam' or fraudulent practices.
The details you have provided, are not the level of service we aim to provide. Unfortunately, we can not locate a case for you on our system, as your review does not include your full name. Therefore, we would appreciate if you could email your full name, any client ID references, and the details of your complaint to info@crsolicitors.co.uk. So we may investigate and resolve the issues you have raised, in line with our complaint’s procedure. Alternatively, you can call us to discuss and log your concerns on 0161 464 3509.
Kind Regards
Consumer Rights Solicitors
They are scammers
They are scammers; they are trying to force me to sign up with them for a claim I did not ask them to make on my behalf.
I am waiting to see what they will do. They just threatened me to say I have no choice but to go ahead with them, or I will pay.
I am waiting for them terrible people, stay away from them.
December 9, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Florence Nosayaba,
Thank you for providing you feedback. The concerns you have raised have been read and noted.
We are sorry to see you have felt it necessary to raise a complaint. We do not want you to feel you have been misled in anyway. We are a regulated firm, which you can verify through our SRA number: 639255. This is not a representation of our practice or intentions.
We have been unable to locate a case for you with your name alone. We would therefore appreciate, if you could please contact us with your details, such as full name, address and any case references. So we may investigate your concerns, and resolve these in line with our complaints procedure.
Email: info@crsolicitors.co.uk Phone: 0161 464 3509.
This company are savage
This company are savage, they are bombarding my email daily, they are telling me they are claiming against black horse finance for me, I started my claim directly with black horse finance a year ago and it’s nearly at the conclusion.
I think my details have been gained through methods that are potentially not through the proper channels.
I have now sent three emails telling them to remove my details and to email me to confirm this has been done, as yet no reply, just more emails telling me to confirm my ID.
There’s definitely a pattern here looking through peoples experiences.
I am disabled person who has recently come out of hospital and could do without all this stress and worry, for something I didn’t even want or need.
December 2, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear Kevin Browne,
We are sorry to hear of your concerns, where you have felt it necessary to leave a negative rating.
We do not want you to feel you have been misled in anyway. We are a regulated firm, which you can verify through our SRA number: 639255.
We work with similarly regulated lead specialist. It’s likely, you signed up for a claim with an organisation such as My Claims Group, who are a registered claims management company, who generate established client leads for potential motor finance claims.
No action is complete before we have gain sufficient client authority. We complete stringent investigation of any accusations of fraud or misinformation. We would not proceed with your claim, unless we felt we had sufficient authority in which to act. We will be able to provide you with the signed consent you had completed to instruct us on this claim. As well as provide confirmation, of how your claim was provided to our firm, and the exact details of how and when you signed up for a claim.
We will be in contact to provide further update to resolve your complaint. Should you have any further questions, please do not hesitate to contact us.
Email: info@crsolicitors.co.uk Phone: 0161 464 3509
I contacted this company to see if I…
I contacted this company to see if I had a case relating to a vehicle I previously owned, I was asked to provide ID, I don’t like sending ID for obvious reasons now I am getting regular emails saying potential settlement and to upload my ID, you either have a settlement offer or you don’t there’s no ‘potential’ there, I really don’t like the way everything is done via email with nothing concrete actually sent, much like other people that bit makes it all feel like it’s a scam, and there is no information about how the data is protected either once shared, with so many scams around if you are a genuine company you really are doing yourselves a disservice doing business this way, and I would like to hear what happens to people’s data once you have it as there is no mention of it!
November 30, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory. This is not the level of service we aim to provide. Unfortunately, we can not locate a case for you on our system, as no name or username, has been included in your review. Therefore, we would appreciate if you could email your case reference, full name and the details of your complaint to info@crsolicitors.co.uk so we may investigate and resolve the issues you have raised.
Alternatively, you can call us to discuss and log your concerns on 0161 464 3509.
Kind Regards
Consumer Rights Solicitors
Caitlin was excellent and very helpful
Caitlin was excellent and very helpful
November 29, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar positive experiences for our clients. Kind Regards Consumer Rights Solicitors.
Your company employee was excellent and…
Your company employee was excellent and I am very pleased with his attention to my case many thanks again
November 29, 2025
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service. Kind Regards Consumer Rights Solicitors.
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