I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
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They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
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Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly couteous welcome from Bryan
Friendly couteous welcome.
Very good explanation of stage of complaint and time scales.
Expected time of outcome in June or July
January 19, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback!
We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Proactive firm of solicitors …
Proactive firm of solicitors who keep me well informed of state of affairs and progress made. Highly recommended! Thanks
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review!
Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
I have spoken to Bryan this afternoon…
I have spoken to Bryan this afternoon for further clarification , for the Commission Claim I put forward. Bryan has been extremely helpful in explaining fully , that I have no claim against Toyota, as No Commission was Charged.
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Miss Jillian Watkins,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Great customer service
I mistakenly signed up with this company and another for a car finance claim. I called to cancel my claim and spoke to Harry. He was fantastic. He was kind, patient and helpful and cancelled my account for me on the phone. He then sent me a follow up email immediately so I had all the details in writing. I was very stressed when I called but his customer service was so good, I was happy by the time the called ended.
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Eysha was really helpful and patient…
Eysha was really helpful and patient whilst I tried to gather some information for her
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear John,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Very efficient and helpful
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully informed. Thanks. Andrew
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Andrew,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Service and communication 16
Service and communication always kept fully informed of progress in my cases, and help from Morgan in this regard appreciated .
January 6, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
The representative was professional and…
The representative was professional and ready to help me
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Very good seevice
January 16, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear client,
We thank you for taking the time to provide your review. Your feedback is much appreciated!
We would love to share your positive review with your case handler. Should you wish, please contact us by email info@crsolicitors.co.uk with your name and any case references, so we can pass this onto them.
Thank you !
Kind Regards
Consumer Rights Solicitors
Help me with my question and very…
Help me with my question and very knowledgeable about my claims
January 13, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Amy,
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
mr beresford
after receiving a miss call I called back and the person who answered was very polite and professional and really helpful
January 15, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Great communication and everything was…
Great communication and everything was really explained well to me.
January 15, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Shaun,
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Josie was really helpful and…
Josie was really helpful and proffesional.
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Fantastic help at CRsolicitors
Brian Aryeetey was so helpful when I called this morning, he’s making my finance claim so easy , I d highly recommend Consumer rights solicitors
January 15, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Good service answered all my questions…
Good service answered all my questions and kept me up to date
January 15, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
I made a mistake having 2 companies…
I made a mistake having 2 companies doing the same claim.once I found my error i emailed your company to inform them of MY MISTAKE..had a reply quickly so thank you for your prompt reply and also not charging me..it was a genuine mistake..so thank you..
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Jimmy,
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Signature requested m on line by CR Solicitors has already been sent and confirmed received but I stil get requests to send it.!Bryan on phone to dCR Sctrs has confirmed has been received but annoyi
Confirmation of Signature has been received by Consumer Riights Solicitors
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Tony,
We thank you for taking the time to provide your review. Your feedback is much appreciated, in helping us to maintain a good standard of service for our clients.
We’re sorry to hear that you still received requests after providing the relevant information — that shouldn’t have happened. Please contact us at 0161 464 3509 or info@crsolicitors.co.uk for any further query's, We want you to feel completely confident and informed before proceeding.
Kind Regards
Consumer Rights Solicitors
Bryan was great and answered all my…
Bryan was great and answered all my quesrion and told me that the message i had been sent was a spam and was not from your self
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Very professional and very punctual
Very professional and very punctual.
Thank you
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Brilliant customer service ans…
Brilliant customer service ans extremely easy to speak to.
Really human people
January 14, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Kirsty Bradley,
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
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