Consumer Rights Solicitors Reviews 

371
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with excellent communication. Reviewers are particularly impressed with the quick response times and the efficiency of the service provided, often noting that their issues were resolved promptly. However, some customers also noted issues with claims, mentioning that they received concerning emails or were bombarded with requests for ID after initial inquiries. A few other people also felt that the company's communication was inconsistent, with some not receiving replies or being contacted by multiple representatives with conflicting information.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers praising helpful staff who... See more

Service

Customers had positive experiences with service, with many reviewers praising the excellent service and... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick responses to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more

Company replied

Rated 5 out of 5 stars

Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more

Company replied

Rated 5 out of 5 stars

I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more

Company replied

Rated 5 out of 5 stars

They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more

Company replied


Company details

  1. Legal Services

Written by the company

Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(371)

158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathan was very helpful and upstanding.

Nathan was very helpful and upstanding.
A great service

January 23, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Very helpful and proactive.

Very helpful and proactive.

January 23, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Good I have regular emails keeping me…

Good I have regular emails keeping me up to date

January 23, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Thank you for choosing us!

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Always update me

Always update me

January 14, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Although I've had to cancel my claim…

Although I've had to cancel my claim with Consumer rights solicitors as I had already had a claim with another company. They were very good and allowed me to cancel with no fee. If I had had to continue with them I'm sure they would have got me a good deal.

January 22, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Spoke to a very helpful Bryan

Spoke to a very helpful Bryan. Every time I have to contact them, everyone seems knowledgeable and very helpful.

January 22, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Good information Paul had

January 21, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Car Finance Claim

This company, to whom I have just been introduced seem absolutely fine so far and have answered my query promptly. However, we still have a way to go.....

January 21, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Review

Brian was able to give me the advice i needed quickly, great communication. Definitely recommend.
Carlsson

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Josie's approach was professional and…

Josie's approach was professional and effective. Timely call back as promised. Understanding of situation. Desired result achieved.

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Friendly staff happy to help

Friendly staff happy to help you when asked always friendly and listening to you to help you with your experience with them

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Great communication in a timely manner

January 19, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Great customer service

Great customer service, spoke to Brian today he was very professional and easy to talk too and made the process painless, hopefully it will stay that way.

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your positive feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Very clear guidance every step of the…

Very clear guidance every step of the way.

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Great company has taken care of…

Great company has taken care of everything for me from the start while always also keeping me updated an rlalways reply to any questions or queries I may have would definitely recommend

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Mis-sold car Finance

Very good communication step by step information regarding my claim, helpful staff, recommended

November 3, 2025
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you very much for providing your positive review!

Your feedback is very much appreciated and continues to help us provide an effective claim process.

Kind Regards Consumer Rights Solicitors.

Rated 5 out of 5 stars

Transparent

Transparent, and quick . Thank you

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Review

Review

Jordan hart

Great service keeping me updated every step of the way highly recommend

January 20, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

A very professional and helpful team indeed

Customer rights solicitors were very honest , kind and very helpful towards my goal of which i hope to achieve. I would definitely recommend them to anyone who needs professional guidance along their way. 👌

January 19, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.

Kind Regards
Consumer Rights Solicitors.

Rated 5 out of 5 stars

Answer to my question on the time…

Answer to my question on the time friendly.

January 16, 2026
Unprompted review
Consumer Rights Solicitors logo

Reply from Consumer Rights Solicitors

Thank you very much for providing your positive review!

Your feedback is very much appreciated and continues to help us provide an effective claim process.

Kind Regards Consumer Rights Solicitors.

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