I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient, responsive and friendly. Today I was dealing with Emma Nash who was very helpful and assisted me considerably. Previous involvement with CRS has also been good and they keep me fully i... See more
Company replied
I have been in contact with J. Madeley (I hope it's okay I have used her surname) for some times in regards to an ongoing claim and I just wanted to bring to the attention of those relevant just how... See more
Company replied
They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpfu... See more
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Company details
Written by the company
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Contact info
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, United Kingdom
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4.5
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are keeping me informed and up to…
You are keeping me informed and up to date with the progress of my complaints. And I thank you for your 5 star service.
February 18, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Josie Holman was very pleasant and…courteous
Josie Holman was very pleasant and helpful . She explained the process well including the commission the firm would take . She explained that the higher the payout the less the commission would be . Very clear and concise
February 10, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Excellent Customer Service
Paul was very friendly, polite and extremely helpful and thorough
February 10, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
The call handler was very friendly …
The call handler was very friendly ,she also had very good knowledge and update on me enquiry. My question of enquiry was perfect.
February 9, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Morgan was very helpful and informative
Morgan was very helpful and informative
February 9, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Morgan was very friendly and helpful
Morgan was very friendly and helpful. His communication via email or phone has been great. Would recommend.
February 9, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Dear Miss Jennifer Arlott,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
claim in safe hands.
They let me know whats happening every step of the way.
February 7, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Brilliant customer service support
Brilliant customer service support. Thanks Paul even tried speaking Welsh 👍😁👍
February 5, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback!
We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Josie Holman effectively dealt with my…
Josie Holman effectively dealt with my enquiry and resolved my issue very professionally.
February 5, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
From day one taking on my case the kept…
From day one taking on my case the kept me informed and kept me up to date with the process till case was finalised
February 4, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review! Your feedback is very much appreciated and continues to help us provide an effective claim process. Kind Regards Consumer Rights Solicitors.
Ladies who phoned me was very helpful…
Ladies who phoned me was very helpful with my problem.
January 29, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
PCP complaints
Customer service is excellent and very quick response and informative
January 30, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors
The reply to my query was clear and…
The reply to my query was clear and concise therefore easy to comprehend.
January 28, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you very much for providing your positive review. We do appriciate you taking the time to complete this review.
If you would like to provide any further feedback to our email info@crsolicitors.co.uk on how we could have made your experience a 5 star service rather than 4. We would be happy to review & provide any resolutions where possible.
Kind Regards
Consumer Rights Solicitors
Great communication
Josie Holman is great in providing clear communication on the progress of my case. Thanks Josie
January 28, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback! We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Great service
Super service. Updates on a regular basis.
Information held is accurate and any responses requested are done within 24 hours.
January 27, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar postivie experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
I have been updated and been very happy…
I have been updated and been very happy with my communications from Josie Holman regarding my case, and would highly recommend her.
January 27, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience with our advisor & will pass on your kind comments to your case handler. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
Reply from Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
I had a very positive experience with this firm
I had a very positive experience with this solicitors’ firm. From the outset, communication was clear, timely, and easy to understand, which made the whole process far less stressful. The team were professional, knowledgeable, and took the time to explain each step, ensuring I always knew where things stood.
What stood out most was their attention to detail and genuine commitment to achieving the best possible outcome. They were responsive to questions, proactive in their approach, and handled matters efficiently while maintaining a high standard of care. Overall, a reliable and well-run firm that I would confidently recommend to others.
January 26, 2026
Unprompted review
Reply from Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar positive experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
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