I have been attempting to return a bag I purchased from Crumpler through the Shop App. They are making the process of return incredibly difficult. I have received no response from multiple emails.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its u... See more
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus... See more
Company replied
I regularly buy Crumpler products but encounter great difficulties with a return delivery. I returned a parcel more than 5 weeks ago but received no notice, no confirmation, no transfer of the money I... See more
Company details
Information provided by various external sources
Crumpler Taschen sind großartige Taschen - Messenger Taschen, Laptop Taschen und Rucksäcke, Photo Taschen und Rucksäcke und Limited Editions.
Contact info
Venloer Straße 301-303, 50823, Köln, Germany
- +49 (0)221 94 99 54 60
- trustpilot@crumpler.eu
- crumpler.eu
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really thin with small pockets.
February 14, 2022
always at top
Just bought a bag from Crumpler, my fourth one and they are really the best!!
February 14, 2022
Second Crumpler in my life (first one I…
Second Crumpler in my life (first one I bought 14 years ago and still in use) <3
February 13, 2022
Where is my bag? review without delivery?
I purchased my Crumpler bag, got the receipt and now i have to write a review? DHL didn't ring my doorbell yet. According to their information the bag is still somewhere in Germany.
Today febr. 9, still no movement at DHL, one week after they collected the bag.
February 8, 2022
Reply from Crumpler EU
Hello,
I just had a look into this case. We gave the parcel to DHL on the next day after you ordered but it seems DHL takes a bit longer in your case.
According to them the order will be delivered soon.
Anyway, the emails you received regarding the invoice and the review are created automatically a cartain time after orders have been shipped. Of course you shouldn't receive them before you get the ordered goods. I'm sorry to hear that it didn't work out in this case.
Best regards
Crumpler
I HATE companies who send me review…
I HATE companies who send me review SPAM. You did nothing special so don't send me this: did I do a good job? SPAM. So 1 star for you !!!
January 25, 2022
Reply from Crumpler EU
Dear valued customer,
thank you for taking the time and let us know your opinion about reviews.
We understand that it may annoy people to receive review requests whenever you make a purchase online. However, we would like to explain why these reviews are vital to every onlineshop and therefore also for us.
We believe in a good customer service which means processing online orders smoothly. Our commitment is fast shipping, being a reliable partner when it comes to returns and an overall good service when customer queries arise. Every day, our team works hard to achieve this expected service level.
Reviews enable us to show customers that we actually meet these expectations and deliver what we said we would do by an independent source. We agree with you that this service level should be daily business, but there are a lot of other shops taking customer service not seriously. By giving us a review, it helps other customers to differentiate our shop from shops not meeting these standards.
By leaving a one star review, you hurt us a lot although we try to deliver the best customer service possible. We hope that these insights from a shop perspective helps you understand why we ask for reviews.
Take care in these rough times
Your Crumpler Team
Very good bag
I ordered the Geek Deluxe Briefcase 14 inch. The bag reached Russia in two weeks.
The bag is very high quality, beautiful and comfortable.
thanks a lot
January 20, 2022
I've been a Crumpler fan for almost ten…
I've been a Crumpler fan for almost ten years. My first backpack accompanied me to dozens of places and countries. I even used it as my gym bag at some point, haha. Recently, I bought the Road Mentor as an alternative for cabin luggage and an urban choice to arrive in great style at the office. Keep shining, guys! ✨
January 11, 2022
Very nice bag
Very nice bag, havent used it yet, but it looks like a good quality: zippers works smoothly, material is good, usefull pockets.Colour in reality looks even better that on website. Looking forward to use it.
January 5, 2022
Excellent service and products
Excellent service, great products! More than satisfied, and a 15% discount.
January 3, 2022
POOR Customer Service !!
I already own multiple Crumpler bags since 2008. Quality is decreasing year after after as well as warranty (first bag was bought with a lifetime warranty...). I got an issue with one of my last purchase (Dinky Di Messenger S bought with a Messenger M).
Bag as been sent on Nov 13th for warranty examination, more than 1 month later, no response from Customer Service (even after few mails / messages on social net.)
I guess it will be the last one...
Now, I'm just hoping that my bag will be send back !
EDIT: As per Crumpler's reply, I received an email on January 10th regarding my bag that should be sent asap. February 3rd, I still haven't received it... Neither on March 5th....
Finally, I received it repaired on March 9th with a postcard to excuse being late and a Crumpler Keytag as compensation.
December 23, 2021
Unprompted review
Reply from Crumpler EU
Hello,
I'm sorry to hear that it took so long to work on your case. As far as I can see we answered your last email request last week and you will receive back your repaired bag soon.
Best regards
Crumpler
No customer service!
I bought a “Shape of Character” bag on July 10. Within 3 months the fabric was worn through.
I Returned the bag in agreement with Crumpler on October 23. According to the shipping service the return package was delivered.
Since the I’ve had absolutely NO response from Crumpler. They don’t reply mails or calls.
So, now I have no bag or refund, only frustrations!
December 22, 2021
Unprompted review
Reply from Crumpler EU
Hello,
I'm sorry to hear that it took so long to work on your request. As I can see we answered your last email request in December and your case is closed.
Best regards
Crumpler
Shipping was delayed and one part of…
Shipping was delayed and one part of the order was missing. The support was very good and I love their products, so they get 4 Stars.
December 15, 2021
I ordered a laptop sleeve for a 16 inch…
I ordered a laptop sleeve for a 16 inch laptop, but it was much to small. Mislabelled? Something wrong, anyway. I received at first a dismissive answer, and then, when I explained further, no answer at all.
That is p... poor service!
December 2, 2021
Reply from Crumpler EU
Hello,
we just answered your last email and hope to find a solution asap.
We double checked our stock and all of the sleeves worked totally fine with a 16 inch MacBook Pro.
Kind regards
CRUMPLER Customer Service
Fast delivery and product as described
December 1, 2021
I have not yet received the order!!
December 1, 2021
Reply from Crumpler EU
Hello,
I just had a look into this case. We gave the parcel to DHL on the same day you ordered and the delivery times to your country are stated with 7-9 business days. So everything is still in time from our side.
According to DHL the order will be delivered soon.
Kind regards
CRUMPLER Customer Service
Fast delivery and fast refund after…
Fast delivery and fast refund after return / exchange for another item.
December 1, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.