I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more
Company replied
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more
Company replied
The service was first class. All the representatives especially Kyle were helpful and nothing was too much trouble the whole process was smooth and easy it was all done quickly and efficient. I woul... See more
Company replied
Company details
Information provided by various external sources
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contact info
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, United Kingdom
- 0333 005 2360
- cvd-insurance.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Stephanie hedges who I dealt with was a…
Stephanie hedges who I dealt with was a breath of fresh air. Needed multiple vans on a company different drivers . For once somebody understood my needs and the price was fantastic
March 9, 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hello Neil,
Thank you for such a glowing review! I'll ensure this great feedback is passed on to her manager so she gets the praise she deserves!
Connor
Great Customer Service
March 1, 2026
Reply from Commercial Vehicle Direct
Hi Gazza,
Thanks for the great review, we're glad you were pleased with the service!
Connor
Charles/Charlie was absolutely amazing…
Charles/Charlie was absolutely amazing from start to finish!
February 27, 2026
Reply from Commercial Vehicle Direct
Hello Simon,
Thanks for the 5* review, we're glad you were happy with Charlie's service!
Connor
Very clear and straightforward no…
Very clear and straightforward no pressure and very polite staff
March 2, 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hi Stan,
Thanks for the great review, we're glad you found the process clear & straightforward :)
Connor
Amazing personal caring service
Amazing personal caring service - felt listened to 5 stars
March 2, 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hello Rick,
Thanks for the 5* review, our top aim is to provide a great service whilst also finding the policy that's right for you - we're glad you're happy!
Connor
Helpful telephone manner
Helpful telephone manner. Clear information without being rushed by Assistant. Price very competitive.
February 27, 2026
Reply from Commercial Vehicle Direct
We're happy to hear that the assistant was helpful and provided clear information at a competitive price. We appreciate your positive feedback and thank you for sharing your experience.
Great efficiency and long term usage…
Great efficiency and long term usage without any problems,
February 26, 2026
Reply from Commercial Vehicle Direct
We're happy to hear that you've had a great, efficient, and long-lasting experience with our product. Thank you for your positive feedback.
Brilliant Service Dispensed By A Human.
I rang to enquire about cover and my call was answered by a human in less than 10 seconds. Beat that!
My enquiry was dealt with by 'Charlie' and my policy duly purchased without issue.
Documents arrived promptly. And as promised, links to the department requiring proof of no claims were received.
A query emailed from me to Charlie this morning was answered within the hour.
This is proper customer service.
February 23, 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hi Ian, We're happy to hear that you received prompt and efficient service. It's great to know the process of purchasing your policy and receiving your documents went smoothly. We appreciate your positive feedback regarding the quick response to your query :)
Connor
Reply from Commercial Vehicle Direct
Hi Tim, thanks for the great review. We're glad you found the process to be quick and easy!
Connor
Guaranteed Full Comprehensive Cover no…
Guaranteed Full Comprehensive Cover no Fluff or Lies worth every penny.
May 13, 2025
Reply from Commercial Vehicle Direct
Hi Andrew,
Thank you for the great review, we work with a number of insurers to find you the best possible deal at the lowest possible price!
Connor
Reply from Commercial Vehicle Direct
Hello Mr Thomas,
Thank you for the 5* review, we're glad you found our staff helpful. Please get in touch if you have any queries regarding your cover.
Connor
Reply from Commercial Vehicle Direct
Hello Trevor,
Thank you for the 5* review, we're glad you were pleased with our staff!
Connor
The lady I dealt with was very helpful…
The lady I dealt with was very helpful and professional didn’t leave any stone unturned very happy with the service
February 17, 2026
Reply from Commercial Vehicle Direct
Hi Paul,
Thank you for the great review - our agents are meticulous in making sure they capture all necessary information in order to find a policy that is right for you!
Connor
Great service Jonathan was really…
Great service Jonathan was really friendly and efficient.
He really helped me in any way he could and made my predicament work.
At last a human that understands and doesn't just read off script.
February 15, 2026
Reply from Commercial Vehicle Direct
Hi Charles,
Thank you for such a great review, I will ensure this feedback is passed to Jonathan and his manager so he gets recognition for providing such great service!
Connor
Reply from Commercial Vehicle Direct
Hello Christine,
Thank you for the 5* review, we aim to provide the best service possible so receiving feedback like this is music to our ears!
Connor
easy to renew didntt have to do a thing…
easy to renew didntt have to do a thing customer care is excellent
February 14, 2026
Reply from Commercial Vehicle Direct
Hi Heather,
Thanks so much for the great review, we're glad you were pleased with the renewal process and have chosen CVD for another year!
Connor
a carefull step by step run through…
a carefull step by step run through without pressure sales very helpfull rep
February 11, 2026
Reply from Commercial Vehicle Direct
Hello Andrew, thank you for the great review! We're pleased you found our sales agent helpful. We always make sure you have all the knowledge needed before proceeding with a policy!
Connor
The agent i dealt with was extremely…
The agent i dealt with was extremely helpful and answered any questions i had.there wasn't any pressure to buy just lots of great assistance.
February 6, 2026
Reply from Commercial Vehicle Direct
Hello Mr Bell,
Thank you so much for the 5* review, we're glad you're happy with the process of setting up your policy!
Connor
Reply from Commercial Vehicle Direct
Hello Mandy, thank you so much for the great review. We're glad you chose CVD for your insurance needs for another year.
Connor
Absolutely a pleasure
Absolutely a pleasure, spoke with Katie and she couldn’t be more helpful and pleasant and she arranged my van insurance from start to finish.
January 29, 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hi Paul,
Thanks for the great review! We'll make sure your lovely feedback is passed on to Katie and her manager :)
Connor
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