David James Limited Reviews 93

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the process smooth and stress-free. Many people highlight the excellent service received, noting the efficiency and ease of transactions, whether selling or buying a vehicle. The pricing offered is frequently mentioned as fair and competitive, with prompt payments and clear communication throughout. However, some customers expressed dissatisfaction with the product quality, citing issues like unexpected faults shortly after purchase, discrepancies between the car's description and its actual condition, and concerns about the thoroughness of pre-sale checks. A few other people also felt that the service was not always consistent, with some experiencing issues related to vehicle availability after initial discussions, and others having concerns about retrieving items left in vehicles.

What people talk about most

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise specific... See more

Service

Users describe positive interactions with service. Many customers report a quick, easy, and stress-free... See more

Product

People report ambiguous experiences with the product. Some customers praise the immaculate condition of... See more

Price

Customers consistently note positive experiences with price. Many reviewers received great deals and... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently report that the payment process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my Golf R through Kylan. Made the whole process easy and straightforward. Better offer than anywhere else. Jordon came down to check it thoroughly. Once he was happy the paperwork was sent a... See more

Rated 5 out of 5 stars

Excellent professional service Cannot fault them ! Sold my RS4 after my needs changed and they gave a good price and paid out exactly what and when they said they would. Don’t bother with other ‘... See more

Rated 5 out of 5 stars

Superb Service. Fantastic Renault Traffic Sport+ and it’s immaculate. Great price, super deal, extended warranty & really good turn around time. Payment was easy to transfer & got a great deal. Cann... See more

Rated 5 out of 5 stars

Just sold my Audi Rsq3 to David James. The whole process from first contact to receiving my payment was so smooth and stress free. I would particularly like to thank CJ for his professionalism from... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Used Car Sales & Professional Vehicle Sourcing | Used Cars for sale in Newcastle Upon Tyne, Tyne and Wear


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Superb Service

Superb Service. Fantastic Renault Traffic Sport+ and it’s immaculate. Great price, super deal, extended warranty & really good turn around time. Payment was easy to transfer & got a great deal. Cannot fault David James Commercials, staff were great, helpful & informative. Very satisfied. A great choice of commercial vehicles to choose from. Would definitely recommend.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just sold my BMW through Kylan

Just sold my BMW through Kylan. It’s the first time I have sold a car this way and it was seamless. I was kept updated throughout and the sale process was quick and easy. I would definitely use them again and would highly recommend 👍

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Just sold my X3M to David James

Just sold my X3M to David James - 100% upfront and helpful. They gave me a good price for the car as well. I dealt with CJ throughout the process and Ian for the car pick up - two great guys and faultless customer service. Would use again and consider buying a car if I was in the market.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recently sold my car with David James

Recently sold my car with David James, I dealt with CJ who was extremely helpful and clear throughout the whole process! They bought my car for a fair and accurate value which I was extremely happy with, overall the process was very quick and smooth from the initial offer through to the collection and payment which was my finance settled in the processing, would defo recommend to anyone who wants to sell their car or deal with a motor company who value their customers.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with selling…

I had a great experience with selling my car to David Hames Limited.
I dealt with CJ he was very helpful supportive and professional throughout the process.
Ian collected my car this morning again very friendly and professional service.
I can highly recommend this company.
I have got more money than other online companies for my car.
Thank you

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend good cars

Got a 2017 Audi s3 in April 2025. Chris sold me the car on hire purchase and the whole process was smooth and easy. Very respectful staff and helpful.

A short while later I noticed blue smoke coming from the exhaust on startup. After going back and forth with Jamie from the service department the whole engine had to have an overhaul which cost them thousands. A year later the car has been perfect and I haven’t had any bother since. Top customer service and genuine company. They didn’t have to do this as my standard warranty wouldn’t have covered it.

I would recommend this place to anyone looking for a car and will definitely return in future if I fancy a change!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience buying my car... Thank you.

I recently dealt with Kylan Miller at David James to sell my car, and the experience was flawless from start to finish. Instead of a standard trade-in, Kylan arranged to buy the car directly, and I couldn't be happier with the outcome.
Here is why I’d recommend Kylan and the team:
Fair Pricing: The price Kylan offered was both competitive and fair. I felt valued as a customer and confident in the deal.
Exceptional Communication: The service was truly second to none. Kylan kept me informed throughout the entire process, making everything transparent and easy to understand.
Hassle-Free Process: The whole transaction was incredibly smooth. There was no stress or back-and-forth—just a professional, straightforward service.
I cannot thank Kylan and his team enough for their help. From now on, Kylan will be my first point of contact for anything car-related before I go anywhere else. If you want a stress-free experience with an honest professional, get in touch with him!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

A completely Effortless Experience

From initial contact to sale & payment Kylan of David James Cars made the whole process of selling my car a truly effortless experience. The icing on the cake being the offer for my car was significantly higher than the more well known car buying companies. Must also mention Jordon who came to assess and collect the car who was friendly and professional. A great company to deal with.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable with high standards on the cars they purchase

Sold my GTI ClubSport to DJ LTD earlier in the year, the process was very fast and I had to do nothing as they sorted everything! They paid me on the spot when they came to collect and any questions I had they answered straight away. CJ was very helpful and was a pleasure to deal with and hopefully we can do business again in the future. Thank you lads!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t give them back to the main dealers!

Kylan reached out when I was trying to sell my car and gave sound, honest advice and discussions, no pressure to sell and was true to his word that the price they agreed before seeing the car in the flesh is the price they paid, really easy process, Jordon arrived to pick the car up and kept in touch, done his checks and agreed everything was as is, money was then transferred and DVLA dealt with in less than an hour, highly recommended these guys and wouldn’t hesitate using them again for buying or selling, top job!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Experience with David James

I contacted David James to purchase my BMW, I spoke with CJ who was really helpful and offered an excellent price for my car. The communication, collection and payment was very quick and trouble free. I’d have no problem recommending David James to anyone. I’ll be speaking to them when I’m ready for me next car as well 👍🏻👍🏻

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Sold my Golf R through Kylan

Sold my Golf R through Kylan. Made the whole process easy and straightforward. Better offer than anywhere else.
Jordon came down to check it thoroughly. Once he was happy the paperwork was sent and complete, with payment following promptly.

Excellent service

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

We decided just to have a look at a golf R dealt with Jack who was very friendly and knowledgeable.
We took it for a test drive then we exchanged my x5 for the golf within half an hour 🤣
Absolutely love it totally recommend this garage .
Jack has been fantastic can’t recommend enough ❤️

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from Kylan and Jordan.

Great communication from Kylan.
Sold my GTi and got the best price I could find.
Transaction was straight forward money in the bank straight away.. and stress free. Jordan came to assess my vehicle and he was very professional and thorough…
Overall I had a smooth stress free transaction and cannot fault them in any way.
😎

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Kylan to sell my car

Dealt with Kylan to sell my car, from the first interaction it was very professional and easy. No pressure to sell, was never hounded. The price was very fair to what I was looking for and more than other local and national businesses. Car was collected from my house with all paper work completed promptly. Will happily use again to sell. Thanks again.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Car sold to David James limited

Kylan made the process very simple. A good guide of what was expected from our end and an agreed transparency from both sides made for a seamless process. Taylor came to check and collect the car, which was as we had described and shown, and the car was paid for within the hour at the previously agreed price with no silly haggling.

February 26, 2026
Unprompted review
Rated 3 out of 5 stars

Sales side as always with many car…

Sales side as always with many car dealers…..charming.
The whole truth and nothing but the truth may be not so honest especially their video appraisals, and my purchase from them far from being the perfect car it was relayed to me via video. Just be honest please. Tyres had 1mm left on them before change required on a £43,000 purchase. More stone chips on it then my other 10 year old Macan, this one only 4 + years old….described as immaculate !
Within 10 minutes of purchase fault noticed on fluctuating oil pressure gauge…..is this not checked by the buyers or the service side of the company, they are the professionals not me ! Now having to be sorted by the warranty people after 1 day of purchase, which cost me a further £399.00 What happened to the industry standard 3 month warranty claim !!

February 25, 2026
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for taking the time to leave your review.

We are naturally disappointed with a three-star rating, as we always aim to deliver a five-star experience for every customer.

For clarity, the tyres supplied with the vehicle measured approximately 3.5mm, with the UK legal minimum being 1.6mm. They were therefore well within legal limits and did not require replacement at the point of sale.

In terms of condition, the vehicle was presented and described as a genuine, well-maintained example. It was not advertised as “immaculate,” and we believe the condition was accurately reflected for a vehicle of its age and mileage.

With regard to the oil pressure switch concern, we were contacted the following day after collection. As this appears to have been a sporadic electrical component failure that could happen at anytime, we acted promptly to involve the warranty provider immediately to ensure the matter could be resolved as efficiently as possible, particularly given the distance involved. Our intention was to minimize inconvenience and expedite the repair.

We have the date diarised for the 5th to ensure the repair is carried out swiftly should you require any further assistance and thank you again for your feedback.

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