David James Limited Reviews 94

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the process smooth and stress-free. Many people highlight the excellent service, noting the efficiency, clear communication, and quick response times. Reviewers also appreciate the fair pricing and prompt payment, often receiving better offers than elsewhere. However, some customers were dissatisfied with the product quality, mentioning issues like worn tires, stone chips on vehicles described as immaculate, or faults noticed shortly after purchase. A few other people also felt that the service was disgraceful, citing instances where a car was sold after finance terms were discussed or an item left in a purchased car could not be retrieved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

People report positive experiences with service. Customers consistently praise the professional,... See more

Product

Consumers find product to be ambiguous. Many customers praise the excellent choice of commercial vehicles and... See more

Price

Clients share positive opinions on price. Many customers report receiving great deals and competitive offers,... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently report a straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just sold my Audi Rsq3 to David James. The whole process from first contact to receiving my payment was so smooth and stress free. I would particularly like to thank CJ for his professionalism from... See more

Rated 5 out of 5 stars

Had a brilliant experience selling my car through motorway to David James. CJ who dealt with the transaction was superb, very clear and responsive to any queries. Taylor who came to collect the ca... See more

Rated 5 out of 5 stars

Excellent professional service Cannot fault them ! Sold my RS4 after my needs changed and they gave a good price and paid out exactly what and when they said they would. Don’t bother with other ‘... See more

Rated 5 out of 5 stars

Sold my Golf R through Kylan. Made the whole process easy and straightforward. Better offer than anywhere else. Jordon came down to check it thoroughly. Once he was happy the paperwork was sent a... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Used Car Sales & Professional Vehicle Sourcing | Used Cars for sale in Newcastle Upon Tyne, Tyne and Wear


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Sales side as always with many car…

Sales side as always with many car dealers…..charming.
The whole truth and nothing but the truth may be not so honest especially their video appraisals, and my purchase from them far from being the perfect car it was relayed to me via video. Just be honest please. Tyres had 1mm left on them before change required on a £43,000 purchase. More stone chips on it then my other 10 year old Macan, this one only 4 + years old….described as immaculate !
Within 10 minutes of purchase fault noticed on fluctuating oil pressure gauge…..is this not checked by the buyers or the service side of the company, they are the professionals not me ! Now having to be sorted by the warranty people after 1 day of purchase, which cost me a further £399.00 What happened to the industry standard 3 month warranty claim !!

February 25, 2026
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for taking the time to leave your review.

We are naturally disappointed with a three-star rating, as we always aim to deliver a five-star experience for every customer.

For clarity, the tyres supplied with the vehicle measured approximately 3.5mm, with the UK legal minimum being 1.6mm. They were therefore well within legal limits and did not require replacement at the point of sale.

In terms of condition, the vehicle was presented and described as a genuine, well-maintained example. It was not advertised as “immaculate,” and we believe the condition was accurately reflected for a vehicle of its age and mileage.

With regard to the oil pressure switch concern, we were contacted the following day after collection. As this appears to have been a sporadic electrical component failure that could happen at anytime, we acted promptly to involve the warranty provider immediately to ensure the matter could be resolved as efficiently as possible, particularly given the distance involved. Our intention was to minimize inconvenience and expedite the repair.

We have the date diarised for the 5th to ensure the repair is carried out swiftly should you require any further assistance and thank you again for your feedback.

Rated 5 out of 5 stars

Remote car sale

Dealt with David James Limited (Kylan & Taylor), the process was really smooth and straight forward wouldn't hesitate to use them again.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Just sold my BMW M340d and was offered…

Just sold my BMW M340d and was offered a very competitive price. I dealt with Kylan who was an absolute pleasure to deal with. I sold the car from distance and the process was very easy. Gave an honest description and was given an honest price. When they came to collect there was no renegotiation. The amount that was offered was the anount paid. All payments were made within half an hour of arriving at my property to check over the vehicle would give 10 starts if could seamless transaction.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

ZERO stars

ZERO stars. Terrible communication skills. I phoned up to enquire and pay deposit for a car and was told that the conversation could continue over WhatsApp. After discussing finance terms over WhatsApp I was then told the car was now taken as another customer had paid deposit. The feeling here was that a customer had been in to see the car and as I called up to enquire, this prompted them to quickly usher me off the phone, and then all of a sudden the car is now gone, with no information whatsoever despite being in continuous conversation with them. The car had already been advertised for 2-3 months so it’s not as if it was very popular. Utterly disgraceful service and highly recommend to AVOID!!!!

January 22, 2026
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for taking the time to leave your review.

We have spoken with our sales team and checked our enquiry records thoroughly, and unfortunately we cannot identify any communication that matches the details you’ve described.

If you are referring to David James Limited, the Newcastle-based sports, performance and prestige vehicle specialist, we would welcome the opportunity to investigate this properly. Please feel free to contact us directly with your full name and the vehicle in question so we can look into it further.

As a business, if a customer is ready to proceed and places a deposit, we are of course in the business of selling vehicles and operate strictly on a first-come, first-served basis.

That said, we are sorry if you feel disappointed by your experience. We pride ourselves on clear communication and transparent processes.

Rated 5 out of 5 stars

I recently sold my Audi S4 through…

I recently sold my Audi S4 through CARWOW to David James Car Sales, and I couldn’t be happier with the experience. Kylan Miller was exceptional—providing clear guidance throughout the process and maintaining top-notch communication from start to finish. If you’re honest about the state of your car, the process is incredibly straightforward, and Kylan’s honesty and professionalism make all the difference.

On the day of collection, Taylor arrived with the utmost professionalism, politeness, and knowledge. He made the handover seamless and stress-free. I would wholeheartedly recommend David James Car Sales to anyone looking to sell or buy a vehicle. Thank you to the entire team for a fantastic experience!

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Be warned!

Purchased a luxury vehicle from these, was told I have 3 months warranty and no need to extend it for 3 months, but after 6 weeks engine light came on and when I called the warranty company they told me I dont have warranty. I then called david james ltd and was told that the car did not come with warranty, when I asked "why did you lie to me" they had no answer and put the phone down, each time I tried calling they would answer then phone then hang up! They will sell you a polished pile of poo and wont back up their own words! Stay away! I have full recorded proof of what was told to me from the start of the sale to each phone call... lucky to get 1 start... no option for 0 stars as these guys are professional con artists when it comes to warranty... can't believe they blatantly lied like that

December 18, 2025
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for your review.

We must clarify from the outset that you are not a customer of David James. The vehicle you refer to was sold by us as a trade sale to a third-party motor trader. That trade customer collected the vehicle directly from us, negotiated the purchase on a trade basis, and subsequently sold the vehicle on to you.

As such, David James did not sell the vehicle to you, did not enter into any contract with you, and is not responsible for representations made by the party who later sold the vehicle on.

Any concerns regarding the vehicle, warranty, or representations made at the point of sale should be directed to the seller you purchased the vehicle from, not David James.

We respectfully request that you review the accuracy of your feedback and direct it to the appropriate party.

Rated 5 out of 5 stars

Hassle Free Car Sale!

Sold my car to David James and had a great experience from start to finish. CJ and the team were super professional, knowledgeable and efficient. Would definitely recommend these guys.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Straight forward sale of my Audi

Just sold my Audi Rsq3 to David James.
The whole process from first contact to receiving my payment was so smooth and stress free.
I would particularly like to thank CJ for his professionalism from start to finish, He kept me informed at every stage of the process.
The money I received was more than the well known car purchasing company’s were offering.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, very professional and trustworthy

Sold my BMW X4 to this company and was really pleased with the whole process. CJ handled the sale and was so easy to deal with - professional, friendly and kept me informed throughout. Taylor collected the car on the scheduled day and despite a small family emergency at the time, was happy to wait and extremely patient. After inspecting the car, I was paid promptly. I would highly recommend this company for buying or selling your car!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Had a brilliant experience

Had a brilliant experience selling my car through motorway to David James.
CJ who dealt with the transaction was superb, very clear and responsive to any queries.
Taylor who came to collect the car was very polite and made the process easy. Came across as respectful and trustworthy also making it a smooth transaction on the day.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hi I have just bought a 335d bmw from…

Hi I have just bought a 335d bmw from David James.The car was as described it was in immaculate condition.I dealt with Robbie and the communication was outstanding.I went to pick the car up and all the paperwork was done for me.It was an amazing experience for me.Well done David James I would highly recommend this company.Many thanks

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

I sold my delightful BMW 330e (24…

I sold my delightful BMW 330e (24 plate) to David James on 15 October 2025. Both parties were very happy with the transaction, and I even left a glowing review shortly after the sale to express my satisfaction.
However, just a few hours after posting that review, I realised I had accidentally left behind an umbrella with great sentimental value inside the car. I immediately contacted the David James employee who handled the purchase to ask for assistance in retrieving it, only to be informed that the umbrella could not be found. This was deeply disappointing, as the umbrella had always remained in the car and could not realistically have been misplaced elsewhere.
This incident unfortunately cast a shadow over what had otherwise been a wonderful experience. Keeping someone else’s belongings, whether intentionally or through negligence, is unacceptable, and one would expect any reputable dealership’s ethics and conduct policies to address such matters thoroughly.
To make matters worse, after showing little interest in helping me recover my umbrella, the David James representative (whom I prefer not to name) later contacted me with a query about a supposedly missing car charger, an item I had already handed over to their driver at collection. This felt as though it was being raised merely to offset or “balance out” my report of the missing umbrella, which only added to my disappointment.

November 3, 2025
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for taking the time to leave your review.

Having revisited this matter internally, we can confirm that when you contacted us about the umbrella, the team acted immediately. As we operate across multiple sites, the vehicle had already been moved to our preparation centre. The member of staff you dealt with personally contacted the team there and even attended the site himself to physically check the vehicle and preparation areas.

No umbrella was found at any stage.

We would never knowingly retain a customer’s personal belongings. Items left in vehicles are routinely set aside and owners are contacted so arrangements can be made for prompt return. An umbrella would, of course, have no relevance or value to our business, and had it been located it would have been returned to you immediately.

With regard to the charging cable query, this was a standard check during appraisal, as plug-in hybrid vehicles are expected to be supplied with their charging equipment. It was entirely procedural and unrelated to your report.

We are genuinely sorry this has detracted from what was otherwise a very positive transaction.

Rated 5 out of 5 stars

Seamless and stress free!

An absolute seamless, stress free reluctant sale of my beautiful BMW 135i msport! Kept me informed throughout the full process. Can not fault this company and if you fancy buying a stunning piece of machinery then head to David James ltd for your next car purchase 😀

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, sold my XC90 T8 and dealt with Kylan.

The communication was spot on, keeping me informed at all times and Jordan who collected the vehicle was brilliant.

I would highly recommend using David James against other routes to selling your car, a great price received and awesome service.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve just bought a BMW 128 TI from…

We’ve just bought a BMW 128 TI from David James. The guys especially Chris made it a great experience, knowledgeable, approachable and really helpful with absolutely no pressure.
This is the place for an exciting car.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

My experience with David James , I dealt with Dave himself, my whole experience start to finish was outstanding and very professional. This is my first car buying experience from a dealership and it was a absolute pleasure from start to finish. Any concerns ,questions or worries I was put to ease and nothing was a problem to sort. Everything was dealt with quickly and efficiently I would highly recommend this company for its high standard of service and sales, extremely pleased with the whole car buying journey from this company start to finish i can not fault one single thing 💫

July 6, 2025
Unprompted review

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