David James Limited Reviews 96

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout the process. People frequently highlight the seamless and stress-free service, noting the efficiency in handling paperwork and payments. Many consumers also appreciate the competitive and fair prices offered for their vehicles, often exceeding other options. However, some people were dissatisfied with the product quality, mentioning issues like unexpected faults, excessive stone chips on a vehicle described as immaculate, or worn tires on a high-value purchase. A few other people also felt that the customer service was poor, citing instances where a car was sold after finance discussions or a lost item was not retrieved.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Product

Consumers find product quality to be ambiguous. Many reviewers praise the immaculate condition of vehicles,... See more

Price

Clients share positive opinions on price, consistently reporting competitive and fair offers for their... See more

Payment

Reviewers highlight positive aspects of payment. Customers consistently praise the smooth and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just sold my Audi Rsq3 to David James. The whole process from first contact to receiving my payment was so smooth and stress free. I would particularly like to thank CJ for his professionalism from... See more

Rated 5 out of 5 stars

Had a brilliant experience selling my car through motorway to David James. CJ who dealt with the transaction was superb, very clear and responsive to any queries. Taylor who came to collect the ca... See more

Rated 5 out of 5 stars

Excellent professional service Cannot fault them ! Sold my RS4 after my needs changed and they gave a good price and paid out exactly what and when they said they would. Don’t bother with other ‘... See more

Rated 5 out of 5 stars

Sold my Golf R through Kylan. Made the whole process easy and straightforward. Better offer than anywhere else. Jordon came down to check it thoroughly. Once he was happy the paperwork was sent a... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Used Car Sales & Professional Vehicle Sourcing | Used Cars for sale in Newcastle Upon Tyne, Tyne and Wear


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Recently sold my vehicle to David James…

Recently sold my vehicle to David James Cars. Dealt exclusively with CJ - and I cannot fault the process, attention to detail and customer communication. CJ was involved in the process from start to finish, and I could not have asked for a better experience. CJ kept me in the loop from start to finish, and did exactly what he said he would, and in an almost immediate timeframe.
Very good and refreshing experience.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Best around…

Had the pleasure of dealing with David (owner) and his son CJ, recently. It was CJ who dealt with me from start to finish, and although a young lad following in his fathers footsteps, the young man knew what he was talking about, how to handle clients effectively, and did so with a real energy and passion and not the standard cringey car sales patter.

CJ was incredibly responsive via the business WhatsApp and to be honest, that worked best for me personally.

Can’t thank the chaps enough for the smooth process from start to finish, highly recommend.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Went to buy car and met stick from spender

Was welcomed into the dealership by Kevin who was very easy to talk to and extremely knowledgeable and very laid back not pushy at all.
An hour later I walked out having bought a beautiful 1 series bmw that was In immaculate condition.
Totally recommend dealing with David james and (sammy johnson) Kevin in the future thanks for a five star experience.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Sold my car to David James

David James bought my car from me today, they came within a couple of days after agreeing to a price and sent money over as soon as they seen it, no issues at all - thank you 🤩

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Sold my car to David James

David James bought my car this week and the whole process was fantastic. I had been burned recently with another buyer who had let me down so it was great to have confidence in the porcess right from the off. Kylan at DJ contacted me right away after the Motorway Auction and confimred everything, and told me timescales. The price was very competative also. Would definately recommend.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

5 stars excellent service friendly and professional

David james bought my Volkeswagon from me which I advertised on autotrader, they offered me a very fair price and paid a deposit straight away.

They collected the car today and the money was in my bank straight away, I realised my MOT had expired on collection as I just had a service i didnt realise until it was mentioned by the guy who collected it. I fully expected them to try and knock me down, they didn't they paid the full asking price no quibbles. I would highly recommend and would 100% use them in the future. Thank you for a 5 star service.

May 26, 2022
Unprompted review
Rated 3 out of 5 stars

Lovely car with issues.

Brought a car via Davidjames. Received the car, clearly had not been valeted and transport company did not look after it at all.
Received some money back.
Not long after having the car the brakes started making a grinding noise, needed new pads all around as they were very low. Also needed 2 new front tyres as was only just legal. (No advisories on the mot) received a part payment for front pads and that was that. Was not a cheap car and would be very hesitant to use them again. Much better dealers out there.
Shame because it was a car I’ve always wanted and good spec.

January 28, 2022
Unprompted review

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