DBS-Check-Online  

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See what reviewers are saying

Rated 1 out of 5 stars

Just use the government website - it only costs £21.50 - no subscription. Some employers will not use the certificate these people provide, you can not provide a code to the employer for an independen... See more

Rated 1 out of 5 stars

False information,misleading price charging £89 after only seeing £23, refused to give me full refund within 20mins of using the site, managed get £39 refund only. Now they're refusing to change add... See more

Company replied

Rated 1 out of 5 stars

the staggering incompetence!!! i waited for an enhanced DBS for 8 months, the nursing job i was offered expired, and when i finally got the certificate and applied for the update service, it was alrea... See more

Rated 1 out of 5 stars

deserve slaps not stars. I thought I wont find worse service than talk talk but I was wrong. DBS customer service are below any acceptable levels, highly ignorant individuals, arrogant and disrespect... See more

Company details

  1. e-Commerce Service
  2. also in
  3. Legal Services

Written by the company

DBS Check Online (dbs-check-online.org.uk) is an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. With DBS checks typically completed in under 48 hours, DBS Check Online is renowned for being Rapid, Trusted and Secure.


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All reviews

(149)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. This company is not FSA regulated. They refused to offer me a refund. I told them I no longer needed the service as they require checks that you do not need to use if you use the official government DBS service. I then used government website got result in 4 hours!! Charged £23 instead of £84, this is an unscrupulous business, avoid them.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience with DBS online check

Great experience with DBS online check. I was a bit stressed not to have my DBS on time to start my new job , the customer support has been more than supporting and helpful ! I got my DBS on time
I recommand thanks again to the team

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful & easy !

The application form was very easy to process. Everything was so easy and thorough, it changes from the government website!!! Received my certificate just few hours before applying ! Best way to get your DBS done

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful service

Very helpful service !
All the steps were well defined and clear! The customer service was more than kind and prompt.
Very satisfied customer

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. I would like to thank Jennifer for being so helpful and nice. I was very confused at the beginning, but she answered my query without delay! xx Karen

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service regarding the whole…

Outstanding service regarding the whole process. Application form was easy to fill in but what was amazing was the tracking link which allowed me to follow my application in real time. 100% recommended!

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you very much for this wonderful…

Thank you very much for this wonderful service! Not only did I receive my DBS digital copy under few hours, but also received my document by post under 2 weeks! Jennifer has been incredible and very helpful through all the process.
I totally recommend this company

February 23, 2021
Unprompted review
Rated 1 out of 5 stars

This company is appalling

This company is appalling. I applied, knowing the fee, for an enhanced service. What I got was delays, no response and a lack of delivery. They sent me a "format" to fill out that was so corrupted that it could not be completed. Despite numerous chasers over two weeks, I still have not heard. The people that run this company should be ashamed of themselves. If you cannot deliver, say you cannot or at the very least offer something in response to those who try to work with you. Currently sat in their queue "waiting to speak to a representative". Perhaps calling out their disgusting service on Trust Pilot will get me a response. DO NOT USE!!!!

February 16, 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. CHARGED £99 FOR FAST TRACK SERVICE. STILL WAITING 2 WEEKS LATER. I HAVE GONE TO THE .GOV WEBSITE AND PAID £23 AND GOT IT DONE IN 10 DAYS.
SCAM.SCAM.SCAM.SCAM.SCAM.SCAM.SCAM.SCAM
NO PHONE NUMBER AVAILABLE.
**** DO NOT USE *****

February 2, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace, shocking that during these times a company can blatantly rip people off. I have a one off job to make some extra money as I have been furloughed then made redundant during this pandemic already and now I am charged £89.00 for something that clearly states is £23.00, making my efforts almost pointless. There is no contact, no response via email, nothing. Absolute worthless pathetic bunch of scammers that should be ashamed of their actions. I hope you guys can live with yourselves.

Matt

January 28, 2021
Unprompted review

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