Enigma Horsehair Jewellery Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Customers frequently praise the beautiful craftsmanship and stunning jewellery expertly created in loving memory of their beloved pets. People note that the team provides exceptionally caring, helpful, and accommodating service throughout the entire custom design process. Consumers also highlight the impressively fast turnaround times and the prompt delivery of their precious custom orders. Buyers truly appreciate being able to comfortably carry such deeply meaningful keepsakes with them every single day. Many reviewers enthusiastically recommend these unique handcrafted pieces to anyone looking for a truly special memorial item.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional craftsmanship and stunning design of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense delight and satisfaction with their... See more

Staff

Reviewers express deep appreciation and satisfaction with the staff, particularly praising their kindness,... See more

Service

Users describe positive interactions with service, praising the kindness, compassion, and care shown during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found this company to be quick careful and efficient. Enigma went above and beyond showing kindness and compassion when trusted with my precious horse hair . The jewellery created was outstanding an... See more

Company replied

Rated 5 out of 5 stars

I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my ho... See more

Company replied

Rated 5 out of 5 stars

I have just received my horse hair memorial ring and I absolutely love it. Sarah helped me design the perfect ring and the end result is a beautiful reminder of my best friend Sampson, I will treasure... See more

Company replied

Rated 5 out of 5 stars

My wifes much loved old horse passed away, she wanted something to remember her by so decided a ring would be best. We chose Enigma and were delighted with the whole process from start to finish. The... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Luxury, bespoke, horsehair, cremation ash and memorial jewellery. I make most of my jewellery myself by hand using traditional goldsmithing and stone setting techniques, and attempt to imbue each and every one with personality. My range has been developed following customers' requests since 2014 and continues to develop as I am the only jeweller to offer so many truly bespoke options. You can’t get something so personal, so unique to you, anywhere else. Most of my items are my own designs, handcrafted by me, so they are not available anywhere else. I love working with precious metals, gemstones and of course - horse hair! Most of all I love creating something special and unique that will be treasured. My aim is to create a piece of art entwined in memories, not a simple accessory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(172)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

It was extremely emotional sending my…

It was extremely emotional sending my late dogs hair and ashes to Sarah. Sarah was very good at communicating with me what could be achieved and the ring I received back warmed my heart. The quality and presentation was excellent with an engraving inside the band of the ring. I now have a part of my beloved dog sitting close to my heart as I've attached the ring to a necklace chain. So happy with the service and item I ordered.

July 4, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic service and top quality product.

I ordered the braided horse hair bracelet with the silver mount.

The item was very easy to order online and the turn around was very quick especially considering the current Covid situation.

Sarah kept me updated every step of the way, and my wife was absolutely thrilled with the bracelet.

I would highly recommended!

June 17, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing craftsmanship

Sarah made a beautiful bangle out of my horse braided hair. Communication was excellent. I’ve now got a precious memory of my horse to treasure forever and will order a pendant in the near future.

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Love my ring

Love my ring, beautifully made and worth the wait. Fab communication from Sarah each step of the process. Cried with joy when it arrived

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Soul horses in memoriam

I lost 2 amazing horses last year. They were my heart horses. I needed to fine a way to express just how much joy they brought to my life. I I looked for weeks at different designs and types of jewelry, pottery, pictures... nothing felt right until I found Enigma. I'm blown away.

March 13, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Laura, I am delighted to have been able to create your beautiful memorial ring.

Rated 4 out of 5 stars

I had a gorgeous ring made with my dogs…

I had a gorgeous ring made with my dogs fur and it is lovely. Looks exactly like the images on the website. Slightly smaller gemstone section than I had anticipated but still very nice. Sarah is very talented and great to deal with - speedy in responses and very helpful.

March 8, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks Briony, I am sorry you were disappointed in the size of the gemstone, it does give the size on the website listing.

Rated 5 out of 5 stars

Sarah created rings for my three…

Sarah created rings for my three children and necklaces following the lost of our bullmastiff. We are over the moon. Sarah keeps in contact all the way through.

Thank you so much for your hard work and skills.
x

March 7, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Steve, I am delighted to read that.

Rated 5 out of 5 stars

Really happy with my ring

Really happy with my ring. I love it so much I've barely taken it off. Sarah was really lovely, helpful and professional

March 6, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

I am so pleased to hear that Eve.

Rated 5 out of 5 stars

Delighted with my bracelet

Delighted with my bracelet, a lasting memory of a treasured friend.
Great service and delivery.

March 6, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Lorraine, I am delighted to have been able to create a treasured keepsake for you.

Rated 5 out of 5 stars

Superb craftsmanship and service

Sarah is amazing, the whole process from initial email to receiving my custom piece was seamless. I was worried about sending my horses hair via post, but Sarah made sure to notify me as soon as it arrived. The craftsmanship is superb and the braiding so intricate! I highly recommend Sarah to everyone.

March 2, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Serena, it was my pleasure :)

Rated 5 out of 5 stars

Amazing

Amazing. I love it ❤️

February 29, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks Sarah, I am SO pleased :)

Rated 5 out of 5 stars

Excellent service

Excellent service, kept informed during the process, my ring is absolutely beautiful, tasteful and elegant, worth every penny.

February 27, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Mandy! It was a pleasure.

Rated 5 out of 5 stars

highly recommended

friendly, efficient and professional service. quality bespoke jewelry - very happy to recommend

February 26, 2020
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Julie, I am so pleased the ring made it to you in time.

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