Frames.co.uk Reviews 45,788

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like custom-made frames and mounts are precisely cut and well-constructed, enhancing their artwork beautifully. The delivery service is frequently highlighted for its speed, secure packaging, and prompt communication, with many reviewers receiving their orders well before the estimated dates. People also appreciate the excellent customer service, describing it as responsive and helpful, even when issues like damaged items or order changes arise. However, some customers experienced dissatisfaction with the quality of certain frames, describing them as flimsy, difficult to assemble, or easily scratched. A few reviewers also encountered issues with delivery, such as missing packages or frames arriving broken due to courier mishandling. Additionally, a small number of people were not happy with the ordering process when requesting non-standard dimensions, finding that their specific requirements were not met or that the conversion to standard sizes led to incorrect product dimensions.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the quality, customisation... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and quick delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and personal touch.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, with... See more

Based on these reviews

Rated 5 out of 5 stars

I make picture frames for a hobby and decided to make them look better by getting mounts for the pictures . I have order 2 lots of mounts of this company and love it . Put in your dimensions and te... See more

Rated 5 out of 5 stars

I’ve ordered from this company on multiple occasions and haven’t been disappointed yet. As a cross stitcher - pre made frames don’t always fit. This company have made custom made frames and mounts w... See more

Company replied

Rated 5 out of 5 stars

great choice and good delivery time. Frame arrived well packaged and as expected. Only problem is that the "glass" is very reflective. My fault as didn't order the better non reflective finish. I'll r... See more

Company replied

Rated 5 out of 5 stars

The very large frame I ordered arrived in very nice condition, well packed. It was cut very precisely, and painted nicely. I hate the little metal tabs that keep yhe back of the frame in place, one o... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Home Goods Store
  3. Interior Designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Rated 5 out of 5 stars

Custom mount for frame

Quality mount for a frame made to custom size, arrived quick and very securely packed, job done!

February 26, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're so happy to hear that you received a quality mount for your custom-sized frame, that it arrived quickly and securely packed, and that the job is done!

Frames.co.uk

Rated 5 out of 5 stars

I am impressed by this tailored…

I am impressed by this tailored service. The mount was cut exactly to the millimetre and fitted the frame I had. It was pricely but delivered exactly what I needed.

February 25, 2026
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Reply from Frames.co.uk

We're delighted to hear that you were impressed with our tailored service! It's wonderful to know the mount met your specifications and fit your frame perfectly. We appreciate your feedback.

Frames.co.uk

Rated 5 out of 5 stars

Fast service & great quality frame

Fast service & great quality frame - very securely packaged - thanks

November 22, 2025
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Reply from Frames.co.uk

We're happy to hear that you received fast service and a great quality frame! We appreciate your acknowledgment of our secure packaging. Thanks!

Frames.co.uk

Rated 5 out of 5 stars

Delivered exactly what I asked for…

Delivered exactly what I asked for without long wait

March 4, 2026
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Reply from Frames.co.uk

We're happy that we delivered exactly what you asked for, and without a long wait! Thank you for your positive feedback; we appreciate it.

Frames.co.uk

Rated 5 out of 5 stars

Bespoke Frame

I needed a bespoke frame for an unusual sized artwork.
The process was simple with plenty options with the item being delivered well before the estimated date on order.

March 4, 2026
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Reply from Frames.co.uk

We're happy to hear that the bespoke frame creation process was simple and met your needs. We appreciate your positive feedback regarding the fast delivery and many options.

Frames.co.uk

Rated 5 out of 5 stars

Quick efficient reasonable quality as…

Quick efficient reasonable quality as described.

March 3, 2026
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Reply from Frames.co.uk

We appreciate your feedback and we're so happy that you found our service quick and efficient and the quality reasonable.

Frames.co.uk

Rated 5 out of 5 stars

Unfortunately the frame was broken on…

Unfortunately the frame was broken on arrival due to mishandling by the couriers. It was a perfectly good frame carefully packaged. The company immediately offered a replacement for which I am pleased and thank them for their prompt attention.

March 24, 2026
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Reply from Frames.co.uk

We are so sorry the frame arrived broken due to courier mishandling, even though it was carefully packaged. We appreciate your positive feedback and are pleased we could promptly offer a replacement. Thank you.

Frames.co.uk

Rated 5 out of 5 stars

Brilliant service again

Brilliant service again. The turn around time was brought forward due to an urgent deadline, so Iʻm really grateful for the guys working to get that done for me.

March 17, 2026
Unprompted review
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Reply from Frames.co.uk

We're happy to hear that our service met your needs! We appreciate you acknowledging our team's efforts to meet your urgent deadline. Thank you for your positive feedback.

Frames.co.uk

Rated 5 out of 5 stars

great choice and good delivery time

great choice and good delivery time. Frame arrived well packaged and as expected. Only problem is that the "glass" is very reflective. My fault as didn't order the better non reflective finish. I'll remember next order.

March 3, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're glad you're happy with your frame and our delivery time. We appreciate your feedback regarding the reflection of the glazing, and we're grateful you'll consider our non-reflective option next time.

Frames.co.uk

Rated 5 out of 5 stars

Very helpful

Frames.co.uk are always very helpful, quick to respond and make sure that I get exactly what I need. I always go to them for my framing now.

March 3, 2026
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Reply from Frames.co.uk

We're happy to hear that you find our team helpful and responsive. It's great to know we consistently meet your framing needs. Thank you for your continued support!

Frames.co.uk

Rated 5 out of 5 stars

Great quality and good packing

Great quality and good packing. Would recommend

March 3, 2026
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Reply from Frames.co.uk

We're happy to hear that you enjoyed the quality and packing! Thank you for your recommendation; we appreciate it a lot.

Frames.co.uk

Rated 5 out of 5 stars

ARRIVED ON TIME SECURELY PACKAGED AND…

ARRIVED ON TIME SECURELY PACKAGED AND EXACTLY TO MEASURMENTS AS REQUESTED.

March 3, 2026
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Reply from Frames.co.uk

We appreciate your positive feedback! We're so happy to hear that your order arrived on time, was securely packaged, and met your exact measurements.

Frames.co.uk

Rated 5 out of 5 stars

Frames that look good

This product was just what I wanted - good service and delivery

March 3, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're happy to hear that our product met your expectations with good service and delivery! We appreciate your positive feedback very much.

Frames.co.uk

Rated 5 out of 5 stars

Great frames and excellent service

Great frames and excellent service - Thank you 😃

February 24, 2026
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Reply from Frames.co.uk

We appreciate you taking the time to leave positive feedback. We're glad you are happy with our frames and service!

Frames.co.uk

Rated 5 out of 5 stars

Good and easy to use service

Good and easy to use service

February 20, 2026
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Reply from Frames.co.uk

We are happy that our service was good and easy for you to use. Thank you for your positive feedback; we appreciate it very much.

Frames.co.uk

Rated 5 out of 5 stars

Size and Look - exactly what I wanted

The frame is exactly what I wanted size wise and looks great. The service from site to door was easy to use and efficient.

February 23, 2026
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Reply from Frames.co.uk

We're happy to hear the frame's size and appearance met your expectations. It's great to know our service was easy to use and efficient from our site to your door!

Frames.co.uk

Rated 5 out of 5 stars

Lovely quality frame and mount…

Really easy to put in dimensions of the artwork and get a mount and frame of the right size. My picture looks great and so pleased with the quality. Delivery was quick too.

February 23, 2026
Frames.co.uk logo

Reply from Frames.co.uk

We're so glad you found it easy to input artwork dimensions and get the right mount and frame! It's great to hear your picture looks great and that you're pleased with the quality. We appreciate your feedback regarding quick delivery.

Frames.co.uk

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