Gravells Reviews 164

Very friendly and welcoming + Free Hot Drinks have been coming here for nearly 2 years + Car wash ONLY £1, Yes ONLY £1 and a nice cuppa while you wait Approx 20 Mins. Got a good deal on my first Kia.

Richard

Recommend that you don’t sign up for the “service plan”
Gravells idea of a service plan is changing the oil and oil filter and nothing else for £300.
Anything else like air filter, pollen filter or any other serviceable item you pay as an additional charge which will also include the ridiculous hourly charge plus vat.
And you can guarantee there will be other items they recommend you do.
It’ll be a very long time if ever I’ll return to Gravells.
27/8/24
Just goes to show how bad Gravells are just got a reply to my trustpilot review and it’s only taken 6 months 😂☹️😂

Received a letter telling me my loyalty as a customer hadn’t gone unnoticed and they had “good news to tell me about my current vehicle” was given a reference number, that it’s not a mass communication and told to phone on Valentine’s Day. Which as you can imagine makes you think they’ll at you’re going to win/get offered something. So I did as everyone would do. Wait and phone on the specified day - Valentine’s Day. It was a sales pitch and not a good one. They gentleman was frank and told me that they were looking for people to part ex their vehicles and they have deals on. He asked if I was interested. I was honest and said it’s not something I’d considered and he tried to book me in for a consultation. I declined and he told me I can give my letter to anyone I know who is looking to part ex and it didn’t even matter whether is it was me. This has soured my opinion of Gravells. This was a cheap and scummy attempt at a sales pitch trying to write it that they care and we’re going to offer something to me as a customer. I definitely don’t feel valued. I would issue a complaint but there’s no option on the website. Edit - it was not my intention for the sales rep to get in bother but rather that I think it very tactless of the hr/marketing team to think it appropriate to send letters of such a misleading nature on Valentine’s Day. People don’t feel valued as a customer by being directed to the sales team for n hopes they part ex and upgrade their vehicle. Perhaps something for marketing/hr to consider?

Excellent customer service, especially Chloe who was polite, excellent communication and support with a car problem. She also went the extra mile with after care and showed me how the problem was resolved.
Would highly recommend.😊

I had a great experience with Kia Gravels Swansea this morning. The staff were welcoming charming and helpful. Leighanne was delightful and kindly sorted out the MOT and my next service. My service was done in an hour and the car beautifully washed. I was able to order a new car as the Kia Nero I wanted had come back on the Motability scheme and to my delight the boot is now bigger and so my solid frame wheelchair fits in more easily. This was a welcome surprise. Robert John was super reassuring and helpful organising the new order and demonstrating the model. All in all very positive indeed. Many thanks.

I'm over the moon with my new Kia Sportage. Dan was very kind and curtious and had all the information I needed to know and more. This has been my best experience buying a new car. Gravells are definitely the go-to garage for your next new car. Highly recommended.

Gravells Bridgend a superb Kia dealership. Andy Bollen is so incredibly helpful and really does the best for his customers. Claire Lavender manages the service desk making the servicing experience run like clock work. The whole team are so customer focused and genuine it really sets them apart.

I’ve been using this company for about 10 years. I have always been treated with respect and given a professional service by staff. Happy to recommend. Never had a problem with any of my vehicles.

Very high level of customer service and communication from Gravells during the purchase of our Kia Xceed, Callum was first class in arranging our paperwork and delivery, especially given the distance involved. Tom undertook the mammoth drive and took time to explain all the controls etc. Both guys are a great advert for the company. We are very happy with our car. We'll done all round. David and Elaine Ironside, New Deer Aberdeenshire Scotland.

Picked up our new Kia Niro 4 HEV this morning.
Lovely car with plenty of tech to learn. Josh spent time to clearly explain the features of the car. Great service!

The overall friendliness of the staff here made the experience of collecting my new Sportage so enjoyable.
In particular Daniel who was amazing. He dealt with everything for me, all the details, so that it all went smoothly and efficiently.
He knows his subject well too and was able to answer all and any questions. All with a lovely manner, and it made the entire process very enjoyable - it was fun!

Picked up Kia XCeed Motability car .
Paul was absolutely fantastic, it was such a pleasant and enjoyable experience.
Would definitely recommend Gravels Hereford to anyone.

Picked up my new Niro 3 today, been a bit of a wait but well worth it, from start to finish it’s been so smooth.
Tom has been great from the star, arranging to have my dash cam fitted, boot liner and private plate,I work in the motor trade but Tom took the time to go though all the controls and explained each one, so glad I went to Kia Swansea.
Thank you Tom

The people here are so nice, I haven’t been a customer here for long but I already feel so looked after and can’t see me going anywhere else! Thank you!

I took mine and my sons car to the gravells garage in abergavenny/Llanfoist for our mot.
They were very friendly and professional.
They contacted me as soon as they had been done to let me know they both passed.
Amazing service for £40 they even wash your car before you collect it, definitely recommend and will always go back there for our mot's.

Well had my car serviced today waiting appointment took a hour 10 mins fantastic service from them the service team are very polite and good communication look forward to many more dealings in fact told all my taxi mates to have they service here

Wonderful service from the service department, helpful, courteous with excellent pre and post service communication.

This dealership provides the best customer service I have experienced. They have a fantastic choice of cars on display and their staff are not pushy or your typical sales people. They go above and beyond to make sure you are happy. Thank you Gravells Kia Bridgend!

Picked my new car up this week from Grvells this week, the service from Dan was excellent, he explained everything I needed to know regarding the purchase options of the car. I would highly recommend to my friends and family to visit them when they are ready for a new car.
Thanks again Dan

Brought a used car from Gravells hereford Dan was great very helpful very pleased with my new purchase .