Gravells Reviews 164

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the car buying process smooth and stress-free. Many people highlight the exceptional customer service, noting that employees go above and beyond to assist with inquiries, paperwork, and ensuring satisfaction. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, from initial inquiry to vehicle handover. However, some customers also noted issues with service department professionalism, citing problems with MOT and servicing after a dealership transfer, and experiencing delays in repairs. A few other people also felt that the company seemed more focused on selling new cars than on fixing existing ones, and some reported unprofessional conduct from staff members.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the prompt and excellent... See more

Product

People report positive experiences with the product, with many expressing satisfaction with their new cars,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... See more

Company replied

Rated 5 out of 5 stars

Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Car Service
  5. Kia Dealer
  6. Used Car Dealer

Written by the company

NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

164 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A lovely experience buying my new kia stonic

A lovely experience buying my new kia stonic . Dion was so helpful and made the process so easy, very polite and professional. It was a pleasure from start to finish . All staff who answered the telephone to me were extremely polite and helpful too .

January 10, 2022
Unprompted review
Gravells logo

Reply from Gravells

Thank you for your lovely review. We really appreciate your time and business! We hope to see you again at Gravells Kia Hereford.

Rated 5 out of 5 stars

My first time at this garage and

My first time at this garage and, as a walk-in, I was given excellent advice that recognised my needs and resulted in me finding just the car I need. Extremely patient Gareth went through many possibilities for me and ensured that everything was set up for me down to fine detail of connecting my phone. Only just driven my Zoe EV home, so hopefully carries on as good as she is today. Thanks to all

November 19, 2021
Unprompted review
Gravells logo

Reply from Gravells

Thank you for your review. We really appreciate your time and business! We hope to see you again at Kidwelly.

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