Ideal information always available from the staff. Sensible no nonsense policies available for all types of landlords. Well worth a 5 star rating for landlords.
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See what reviewers are saying
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... See more
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance... See more
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... See more
Company details
Written by the company
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Contact info
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
4.7
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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Not a great first impression.
Easy to obtain an indicative quote which was helpful but when asking questions in the chat box, there was no engagement and hence no answers :(
August 31, 2023
Unprompted review
Reply from hamiltonfraser.co.uk
Thank you for your feedback which is much appreciated. We do apologise you did not get a response via the live chat facility, we do not use a chatbot and instead our experienced in house sales team respond to any queries. This means on occasion there are no advisors available to respond on the chat i.e. they are all on calls. It is very rare that this occurs and we do apologise that you were not able to speak to somebody via the chat facility.
Great Service
Very helpful & quick & easy to do business with. I love Total Landlord Ins/Hamilton Fraser.
August 21, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
Fairly rapid response and a solution to…
Fairly rapid response and a solution to provide insurance for my property managed via a letting agent
August 9, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback, we are happy that we have been able to assist you with your landlord insurance policy this year.
Fast and efficient service
August 15, 2023
Reply from hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Great service
Great service
Really helpful & kept me updated on renewal to avoid lapsing
August 3, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback.
Reply from hamiltonfraser.co.uk
Thank you for your positive feedback, it is very much appreciated.
Reply from hamiltonfraser.co.uk
Thank you for your great review, we really value your feedback
BRILLIANT RATES excellent user friendly…
BRILLIANT RATES excellent user friendly website
August 2, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
Highly recommended
A clear, detailed no nonsense quote and at a very competitive price. Highly recommended.
July 26, 2023
Reply from hamiltonfraser.co.uk
Thanks for your feedback, your comments are greatly appreciated.
Reviews on payouts are negative
Need insurance but not buying policy from Total Landlord as the reviews on payouts when necessary are negative -- only reviews without problems seem to be positive ones
July 27, 2023
Unprompted review
Reply from hamiltonfraser.co.uk
We have an overall TrustPilot score of 4.8 from verified customers that have used our service at different stages of the lifecycle. As you have not taken out insurance with us, we welcome you to do you so to allow you to truly evaluate our service.
A nice human experience for insurance
Very easy to access human person, advice clear, efficient and felt trustworthy. Prices good.
July 6, 2023
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
I found the website easy to use and the…
I found the website easy to use and the premium very competitive. I like the fact that NRLA members receive a discount. I also spoke to some of the agents on the phone and they were very helpful.
My only regret is that having gone through the quotation process on-line, the final page states that an agent will call back in one working day. I was not able to accept and purchase the policy on-line, the same as with some other insurers, hence 4 stars. It got to near the end of the next day and in the end I had to phone. That was not that easy as having waited I needed to leave a message. But they did call back relatively quickly.
July 13, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback, we endeavour to provide excellent customer service and we always aim to call people within 24 hours, we are sorry that this did not happen on this occasion. If you need any assistance with your insurance policy within the upcoming year, please do let us know.
Excellent work from an office staff who…
Excellent work from an office staff who are not pushy but very knowledgeable
Good value for money
July 13, 2023
Reply from hamiltonfraser.co.uk
Thank you for your valued feedback and leaving us such a positive review.
Quick call after looking online and…
Quick call after looking online and then went back to site click done
July 4, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
Easy to get a quote online and then to…
Easy to get a quote online and then to take out the policy.
July 12, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback, we are happy that we have been able to assist you with your landlord insurance policy this year.
Didn't have to wait long on the phone…
Didn't have to wait long on the phone and spoke to a real person. Price competitive
July 12, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback, we value your opinion on our service.
Relatively straightforward and very…
Relatively straightforward and very competitive quotes. Beat all the quotes from compare the market. Thank you.
July 9, 2023
Reply from hamiltonfraser.co.uk
Thank you for your positive feedback, it is very much appreciated.
The lady I spoke to was everxtremely…
The lady I spoke to was extremely efficient. Her name was Stacey.
July 9, 2023
Reply from hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Worked well so far
Worked well so far, good customer service with a small problemi had on signing up (of my own making)
July 2, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
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