Ideal information always available from the staff. Sensible no nonsense policies available for all types of landlords. Well worth a 5 star rating for landlords.
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See what reviewers are saying
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... See more
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance... See more
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... See more
Company details
Written by the company
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Contact info
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
4.7
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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Reply from hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback.
Efficient customer service
June 27, 2023
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to provide feedback on our service. Your comments are very much appreciated.
Great priced cover on my landlords &…
Great priced cover on my landlords & Holiday lettings insurance requirements
June 18, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
The advisor listened to my requirements…
The advisor listened to my requirements and got al of it included.
Reasonable price too.
June 12, 2023
Reply from hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Great service to a new customer by Becky Lloyd
Great service to a new customer, Becky Lloyd responded immediately to all enquiries and provided a tailored insurance package meeting our expectations in full. Thank you Becky!
June 13, 2023
Reply from hamiltonfraser.co.uk
Thank you for your great review, we really value your feedback.
There seemed to be a technical failure…
There seemed to be a technical failure processing a few of the questions while obtaining my quote. The chat line lady Kayleigh Miller responded quickly and effectively to my query. All sorted out promptly,yhank you
June 13, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback, we value your opinion on our service.
Good, if you are fortunate to get a call back
Positive comment- took time to give me the best quote. Hence the rating.
Negative - I have been a client for more years than I can remember, with a number of policies. In the last month, it is very difficult and frustrating to speak to anyone. Every time I have to leave a message with a request for a call back. This doesn’t always happen. When it does, it’s not always convenient. Eg in a meeting, driving when I don’t have my files with me. One could always get through and speak to an advisor. Why the change? It’s been so irritating I’m seriously thinking about as a landlord transferring to another insurance company.
JC Dorset.
June 4, 2023
Reply from hamiltonfraser.co.uk
Thank you for your feedback. We certainly take your comments on board and appreciate your review. When all of our advisors are already on a call with a customer our phone line does go to a messaging service (rather than keep you on hold), if you leave a message we will always aim to call you back the same working day or the following at the latest. We always strive to offer the best possible service and have as many advisors available to take our incoming calls but during extremely busy periods you will reach our messaging service. If you need to speak to someone urgently please note we do have a live chat facility on the website, please feel free to visit this and an advisor can assist or arrange a call for you.
I've given 5 stars for the process of…
I've given 5 stars for the process of organising and purchasing insurance as I haven't got any experience of actually claiming on this policy. I spoke to someone on the phone who took me through the purchase according to my needs. I prefer to speak to a real person and I felt he gave excellent customer service. I was then able to purchase the policy with the click of a button on a link when I actually needed it.
June 6, 2023
Reply from hamiltonfraser.co.uk
Thank you for your valued feedback and leaving us such a positive review.
Attempt to get me to pay for uninsured period
I had a period of uninsured liability due to a lapsed policy (17 days) when I went to renew the operative wanted to backdate the policy by 17 days, in effect trying to get me to pay for cover I never had. Apparently this would avoid a gap in cover - bo!!ocks. I insisted I get cover starting from when I paid the premium - painful but got there in the end. It leaves a bitter taste though!!
June 6, 2023
Reply from hamiltonfraser.co.uk
Thank you for your review. We do offer existing customers the opportunity to avoid a break in their insurance cover depending on how long the payment is overdue by. Some of our customers do prefer us to honour their cover subject to receipt of payment and we are happy to agree this for existing customers. If you prefer to lapse the existing policy and start a fresh one we are more than happy to accommodate this also. If you would like to discuss this further please provide your contact number and we will be in touch, alternatively you can send an email to enquiries@totallandlordinsurance.co.uk
very straightforward and easy to do.
June 5, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback.
Effortless
Olivia provided my quote quickly, online payment was effortless and registration to access documents was straightforward
May 30, 2023
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
Reply from hamiltonfraser.co.uk
Thank you for taking the time to write a review, we really appreciate your feedback
Very helpful and easy to work with
May 16, 2023
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
Ongoing complaint to have claim sttteled
Since my review and escalation to the complaint department, nothing has happened.
I remind you that this claim has been outstanding for more than 4 month.
I suggest anybody who wishes to get insurance, look at their payout reviews and rating. Service is always good when you're getting a quote. Don't be fooled
January 5, 2023
Unprompted review
Reply from hamiltonfraser.co.uk
Dear Mr Rosen, As you are aware we have escalated your complaint and this is currently being investigated. I can advise that in relation to your claims process and progression as per your request the loss adjusters have been dealing and corresponding directly with your managing agent and had numerous discussions around the development of the claim. Further to our correspondence to you earlier today I have asked the loss adjuster to contact you to provide you with an update and details of the numerous discussions that they have had with your managing agent, Please can I also suggest that if may be beneficial to speak with your management agent to ensure you are also kept informed of their conversations however should you now wish for the loss adjuster to deal directly with yourself please let us know and we can arrange this for you. Kind regards The claim team
Quick and easy process
I’m a new customer to Total Landlord but the experience so far has been positive. The insurance cost quoted was competitive and the process was quick and easy.
May 10, 2023
Reply from hamiltonfraser.co.uk
Thank you for reviewing our service, your feedback is greatly appreciated.
Reply from hamiltonfraser.co.uk
Thank you for taking the time to provide feedback, your comments are very much appreciated.
Reply from hamiltonfraser.co.uk
We are always keen to receive feedback, so your comments are greatly appreciated. Thank you.
Thank you to Stacey.
Thank you to Stacey.
So friendly, understanding, efficient and helpful after having a stressful week trying to insure my new flat with other companies.
5 stars for Stacey!
May 3, 2023
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to provide feedback on our service. Your comments are very much appreciated.
Easy to navigate and competitive price
April 26, 2023
Reply from hamiltonfraser.co.uk
Thanks for your feedback, your comments are greatly appreciated.
They know our requirements
They know our requirements, act efficiently and proactively, and give good service.
April 24, 2023
Unprompted review
Reply from hamiltonfraser.co.uk
Many thanks for taking the time to review our service. We really value your feedback.
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