The Hearing Centre Reviews 71

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their extensive knowledge and ability to put people at ease. The service is frequently described as excellent, with many appreciating the clear explanations, efficient procedures, and the overall positive user experience. People also found the customer service to be exceptional, noting the ease of booking appointments and the welcoming atmosphere. The booking process itself is often mentioned as straightforward and convenient, contributing to a smooth overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the staff for being... See more

Booking process

Users describe positive interactions with the booking process. Customers found it very easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional friendly service my sons been twice over the last 2 years for wax removal . He’s suffered with his ears for years and the waiting times through the NHS are ridiculous . We were... See more

Company replied

Rated 5 out of 5 stars

Ben at the Market Harborough branch went above and beyond .Exceptionally patient, helpful and easy to talk to .His knowledge of audiology amazing.,By far better than I have encountered . Have every co... See more

Rated 5 out of 5 stars

Had over 20 years of wax build up in one ear following a brain operation and fearful of messing around with my ears. I’ve been feeling really unwell the last few months and lost some hearing, a quick... See more

Company replied

Rated 5 out of 5 stars

I visited The Hearing Centre at Market Harborough with deafness as a result of impacted wax caused by inserting my hearing aids into the ear canal. Microsuction by Ben was quick, easy and my hearing... See more

Company replied


Company details

  1. Hearing Aid Store

Written by the company

The Hearing Centre was established in 2008 as an independent specialist hearing and tinnitus centre. We pride ourselves on offering our clients access to every manufacturer of hearing device on the market and consistently keep up to date with the latest and greatest advances in hearing technology. Our expert team of Audiologists provide you and your family with the highest level of personal care. Whatever your hearing loss, budget, or style we are confident we can help you find the perfect solution.


Contact info


4.9

Excellent

TrustScore 5 out of 5

71 reviews

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Rated 5 out of 5 stars

Second Visit

Visited the Birstall branch to have a buildup of wax removed from my ear which was causing me issues while in bed.

The branch is extremely clean and tidy.

Leanne is diligent and careful, and made sure to check that I was comfortable throughout the procedure. She is very friendly and puts you at ease immediately.

This was my second visit, the last one being a few years ago for the exact same issue.

The price is (still) reasonable for the skilled work taking place, and the amount you pay is less if just one ear is cleaned, as was my case.

Thank you to the team at The Hearing Centre!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING EXPERIENCE

I visited The Hearing Center for war wax removal. The first thing I noticed was how clean and comfortable the waiting area was.
I was walmly greeted by Sue, she put me at ease straight away. She briefly went through some things with me and told me who would be performing the procedure.
Helen performed the ear wax removal and she was simply amazing. She was kind, caring, but above all else she was one of the nicest people I could ever wish to meet. She explained everything to me and what she was doing. She kept checking I was OK even checking the water was warm enough. She was patient and I never felt any part was rushed.
I would recommend The Hearing Centre to anyone.

April 16, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your wonderful review! We’re delighted to hear that you had such an amazing experience with us.

It’s great to know you found our clinic clean and comfortable, and that Sue made you feel welcome and at ease from the moment you arrived. Helen will be especially touched by your kind words – she takes real pride in making sure every patient feels comfortable, informed, and well cared for throughout their treatment.

Your recommendation truly means a lot to us and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent service

From start to finish, at every appointment I've had, I have been extremely impressed with the service I have received.
Leanne is so lovely, very professional and very friendly. She explains everything that is going to happen and discusses all the results with you. She listens and will resolve any concerns you may be feeling.
I would highly recommend The Hearing Centre.

April 7, 2026
Unprompted review
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Reply from The Hearing Centre

It’s really important to us that our patients feel informed, listened to, and supported throughout their journey, so your feedback means a great deal. We truly appreciate your recommendation and look forward to continuing to care for you in the future!

Rated 5 out of 5 stars

The Hearing Centre was recommended to…

The Hearing Centre was recommended to me by a friend and I won’t hesitate to recommend them to others. I underwent earwax removal and could not have had a better experience. Welcoming; friendly; professional; and engaged don’t get near. Thank you.

March 31, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your feedback! We’re delighted that you chose us following your friend’s recommendation, and even more pleased to hear that your experience lived up to expectations.

Thank you again for your kind words and for recommending The Hearing Centre to others — we truly appreciate your support!

Rated 5 out of 5 stars

I can't praise Leanne at the Ashby…

I can't praise Leanne at the Ashby branch enough.
She has been brilliant with my 95 year old mum...so patient & caring.
And my mum can now hear!

March 25, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your kind words! We’re absolutely delighted to hear about your experience with Leanne.

Your feedback truly means a lot to us.

Rated 5 out of 5 stars

Prompt and friendly welcome and excellent care.

Prompt and friendly welcome. I felt I was remembered. I felt valued and great care was used to ensure I understood what was going to be done and I was happy to continue. Time was taken to explain continuing care of my ears.
A very pleasant experience and outcome.

March 10, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind feedback. We’re so pleased to hear that you felt welcomed, valued, and well looked after during your visit.

Taking the time to ensure our patients feel comfortable and fully informed is really important to us, so it’s wonderful to know that came across in your experience.

Rated 5 out of 5 stars

Very pleased with treatment

Very pleased with treatment, lovely staff, excellent all round.

February 24, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind feedback. We’re delighted to hear you were very pleased with the treatment.

Your comments about the excellent all-round service are greatly appreciated, and we’re grateful you took the time to share your experience.

Rated 5 out of 5 stars

I have had a number of appointments…

I have had a number of appointments with the Hearing Centre and everyone has been very efficient and helpful and I would recommend them totally. They are friendly and welcoming and it is a clean and calm atmosphere to be in. Thank you everyone especially when I had a serious problem which was dealt with quickly.

February 27, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your thoughtful feedback. We’re delighted to hear that you’ve had positive experiences.

We’re pleased to know you found the clinic clean and calm — creating a comfortable environment for our patients is something we really value.

Thank you for your recommendation and for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from Leanne. Honest appraisal given and no hard sell. Everything explained in an understandable way. I would highly recommend a visit to these premises.
Very freindly and understanding.

February 23, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your lovely feedback. We’re delighted to hear that you received excellent service and communication from Leanne.

Providing friendly, supportive and transparent advice is something we really pride ourselves on.

Thank you for your recommendation — it means a lot to us.

Rated 5 out of 5 stars

Highly recommend for ear wax suction.

Ben, the audiologist, at Market Harborough Hearing Centre, is excellent - clam, charming and efficient. Had ear wax sectioned out. Good value for a quick fix. Marvellous.
The receptionist is lovely and the premises spacious and pristine.

February 20, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your wonderful recommendation! We’re glad to hear that you had such a positive experience with Ben and the team at Market Harborough.

Rated 5 out of 5 stars

Friendly through professional service !

Very professional friendly service my sons been twice over the last 2 years for wax removal .
He’s suffered with his ears for years and the waiting times through the NHS are ridiculous .
We were going on holiday and he really suffers with his ears on the plane and in swimming pool so thought it was worth getting them checked before we flew and worth
paying the £70 for both ear wax removal .
The lady he saw was lovley it involved a thorough chat and advise and that she would pass information on to his GP
It was painless and quite interesting as you can see inside your ears on the camera and exactly what came out !!

February 6, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your lovely and detailed feedback. We’re so pleased to hear that your son has had positive experiences with us and that the appointment helped, especially ahead of your holiday.

We truly appreciate you choosing us and trusting us with your son’s care, and we’re delighted that you felt the visit was worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service received for a microsuction procedure on both ears. The audiologist was very friendly and reassuring and made sure he did a thorough job, even booking me for a follow-up check at no extra charge.

January 16, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind feedback. We’re delighted to hear that you received excellent service and felt reassured throughout your microsuction procedure.

Rated 5 out of 5 stars

I visited the Ashby branch to have…

I visited the Ashby branch to have Micro suction of ear wax. Excellent service , Helen performed the procedure and was so nice and very knowledgeable . Would definitely recommend.

January 19, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind review. We’re so pleased to hear that you received excellent service at our Ashby branch and that Helen made such a positive impression.

We’ll be sure to pass on your lovely comments to her — she’ll be delighted. Thank you for your recommendation, it really means a lot to us.

Rated 5 out of 5 stars

First Class and Professional Hearing …

First Class and Professional Hearing Assessment with Ben. Thank you for listening and understanding my needs.

January 9, 2026
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind words. We’re delighted to hear that you had a first-class and professional hearing assessment with Ben.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Friendy and Helpful

I have been ther many times. Helen was helpful and advised the treatment since I had an ear infection sin both ears. Very friendly as always

December 8, 2025
Unprompted review
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Reply from The Hearing Centre

Thank you for your kind feedback. We’re delighted to hear that Helen was helpful and able to advise the right treatment for your ear infection. We really appreciate your continued trust and look forward to seeing you again.

Rated 5 out of 5 stars

Superb service.

I had been having strange sensations in my ears and came to The Hearing Centre yesterday morning.
Ben managed to see me straight away and did a very thorough examination from which he concluded that I have a middle ear infection.
I saw my doctor yesterday afternoon and he agreed with Ben's findings and has put me on a course of Amoxycillin to clear the problem.
I am very grateful for the superb service I received and highly recommend The Hearing Centre.
Mike Fowler.

December 3, 2025
Unprompted review
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Reply from The Hearing Centre

Thank you so much for your kind words. We're really pleased to hear that Ben was able to see you straight away and help identify the issue. It’s great to know your doctor confirmed the findings and that you’re now on the right treatment.

Wishing you a speedy recovery, and thank you again for taking the time to share your experience and recommend The Hearing Centre. We truly appreciate it.

Rated 5 out of 5 stars

Just moved into the area

Just moved into the area & The Hearing Centre was recommended. My first visit yesterday was excellent. Professional, caring & understanding. I have another appointment in two weeks & I will definitely stay with them after that. Thank you.

November 25, 2025
Unprompted review
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Reply from The Hearing Centre

Thank you Ann for your kind review, were glad that the team delivered great service and look forward to seeing you soon.

Rated 5 out of 5 stars

Same day appointment to remove stuck…

Same day appointment to remove stuck cotton wool bud,Staff were brilliant and gave good advice and procedure was painless and took only a few minutes,

November 10, 2025
Unprompted review
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Reply from The Hearing Centre

Thank you so much for taking the time to leave this review. We’re really glad we could offer you a same-day appointment and that the procedure was quick and comfortable. Our team always aims to provide clear advice and a reassuring experience, so it’s wonderful to hear your kind words. If you ever need us again, we’re here to help.

Rated 5 out of 5 stars

Comfortable surroundings and pleasant…

Comfortable surroundings and pleasant staff. Everything was well explained and no pressure was applied for me to purchase aids after the hearing test.

November 4, 2025
Unprompted review
The Hearing Centre logo

Reply from The Hearing Centre

Thank you for your review. We’re delighted to hear that you found our clinic comfortable and our staff welcoming. It’s important to us that every step is clearly explained and that you never feel any pressure when making decisions about your hearing care. We really appreciate your feedback and are here whenever you need us.

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