Hedgehog logo
Visit website

Hedgehog Reviews 3,499

•
TrustScore 4 out of 5

4.1

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient, often resolving issues quickly and clearly explaining processes. Many people highlight the excellent customer service, appreciating the ability to chat with a real person who understands their problems and provides solutions. The service is often described as swift and accurate, with many finding the insurance policies well-priced and presented, leading to a positive overall experience. However, some customers were dissatisfied with the cancellation process, citing high cancellation fees and administrative charges, even within the cooling-off period. A few other people also felt that customer support was lacking, mentioning issues with unresponsive live chat, unanswered emails, and policies being cancelled without notice.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting several team members for their helpfulness and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their helpfulness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices to be reliable, sensible, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme dissatisfaction,... See more

Cancellation

Reviewers highlight negative aspects of cancellation, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Trying to help my 81 Yr old dad with his car ins, he is not tech savvy. This an online only broker, did manage to to chat with George who was very helpful and kept things plain and simple.

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

In tears

In tears, checked policy update and quote for changing my vehicle due to being sold an unsafe car by a dealer

Said it would be £47 cheaper so arranged to purchase a new car

14 days later the quote jumps on the day I need to amend my policy to £280 charge

Left me in tears, feel so upset at how insurance companies can quote and then change this within days.

Absolutely gutted

December 19, 2024
Rated 5 out of 5 stars

Cancellation

George dealt with my cancelling for my late father-in-laws claim, he was very fast and effective and so understanding, what a wonderful gentleman, and great service provided

December 19, 2024
Unprompted review
Rated 3 out of 5 stars

Everything is online even when you ask…

Everything is online even when you ask a question and then when answered by AI automated system you seem to go round and around in circles until you figure out yourself how to perform task. Its frustrating when the system does not tell you what information is required.

December 18, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look