Can't recommend Ikoustic enough, they were brilliant from the first phonecall to delivery, Yorkshire soundproofing fit it for us, Superb product, it definitely works, if you want to drown out noise ,... See more
Company replied
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See what reviewers are saying
Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early... See more
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Good website, very informative with pictures showing you what you may need, followed up by a good customer sales person to talk it through and help with the order. Arrived quickly and is now being ins... See more
Company replied
We purchased some soundproofing "mutemats" from Ikoustic Soundproofing. Our baby sleeps directly above my husband's home study. We are really pleased with the result. My little one is able to peaceful... See more
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Company details
- Acoustical Consultant
- Building Consultant
- Building Materials Store
- Building Materials Supplier
- Foam Rubber Supplier
- Gypsum Product Supplier
- Insulation Materials Store
- Property Maintenance
- Rubber Products Supplier
Written by the company
iKoustic specialise in providing Sound Insulation and Absorption Solutions to reduce the impact of Noise on those around you. We have a wide range of products for Walls, Floors and Ceilings to choose from. We supply products for self install or can provide a full installation service. Give us a call and we can discuss your Noise Issue?
Contact info
Unit 4/5 Erivan Park, Sandbeck Way, LS22 7DN, Wetherby, United Kingdom
- 07772777787
- rick.parsons@ikoustic.com
- ikoustic.co.uk
4.8
Excellent
569 reviews
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Reply from iKoustic Soundproofing
Thanks you Thomas for sharing your experience of our service. Much appreciated.
Kind regards
Rick
Friendly helpful sales staff
Bought sound insulation from this company. They were able to source what I needed when others couldn't. Was also great to talk to Laura who offered advice on pipe sound insulation and directed me to a product i didn't know existed.
November 12, 2021
Reply from iKoustic Soundproofing
Hi Tris, Thanks for taking the trouble to post a review for iKoustic. We are always delighted to hear customer feedback, especially when its a 5 Star. Laura will be especially delighted for the Shoutout!
Kind regards
Rick
We bought 12 RW3 packs and they were…
We bought 12 RW3 packs and they were delivered on time. Great communication, a pleasure to deal with, thanks very much!
October 19, 2021
Reply from iKoustic Soundproofing
Thanks very much for posting your thoughts on the service iKoustic offer. The 5 star makes the team very happy, every single time!
Cheers.
kind regards
Rick
Good value and delivery
October 9, 2021
Reply from iKoustic Soundproofing
Thanks you very much indeed for the time and trouble to post iKoustic a positive review. Much appreciated.
Kind regards
Rick
We are frankly disappointed about the…
We are frankly disappointed about the sound insulation work that the IKoustic installers Jon Wright of silenttreatmentsoundproofing.co.uk. On appointing him for the job, he gave assurances that air borne noise would be vastly reduced with the appropriate materials and the system fitted correctly. Unfortunately, the results were anything but, and they themselves did acknowledge the inferior outcome on the second room. Despite the clear chasm between promise and reality, they have shown little willingness to fix the problem at their expense or otherwise accept their failure to deliver and provide fair compensation. Adding insult to injury, they refuse to provide certification of the materials used which, being important info for fire and safety reasons, it is also the customer’s right to know, especially after having paid a sum that was not cheap by any standards. This comes to confirm out suspicion that, instead of the high-quality specifications promised, they must have used inferior materials. That would not be too surprising judging by the poor and hasty finish that has left clear marks of stripes on the ceiling on the second room. In sum, I would recommend that you stay away from them if you expect a professional and responsible trader.
Please be careful with the supplier of insulation systems Rick Parsons of IKoustic who strongly recommended him to us in the first instance. They have just dismissed our complaint and taken their side all along. He mentioned how pleasant it was working with Jon and the good reviews he received from other customers. I asked where the reviews were posted as I couldn’t find any information on the website. He replied to us that they were on Trustpilot IKoustic pointing out at one back on July 2021. Unfortunately, I was unable to find this good review.
Rick also dismissed our complaint and had taken their side all along. He suggested installing acoustic insulation on the walls claiming that the problem was with the ‘flanking’ noise instead without having visited the site and assessing the ceiling. This appears to be in contradiction with the response and advice he himself gave to the review posted by Hanna Clayton on this website on 10 March 2014.
I have not bought any product or service directly from IKoustic but I believe I purchased the product indirectly from Jon Wright from Silent Treatment. However, I can’t comment on this because he is not willing to provide any information about the materials he installed in both rooms.
An independent acoustic audit could not possibly check the quality of the materials and whether they are properly fitted (that is, without opening holes on the ceiling).
I confirm this review is accurate.
October 6, 2021
Unprompted review
Reply from iKoustic Soundproofing
Hello Joana,
I am sorry that you felt the need to post this review on iKoustic's site.
Of course you are welcome to express a view, but that view needs to be accurate and applicable to the business you are reviewing. That is not the case with your review here.
I must state upfront that you have not bought any product or service from iKoustic. You have purchased a service from another supplier Silent Treatment and therefore there are limits on how I can respond to your words.
The supplier referred to is held in high regard by iKoustic, and we have had the pleasure of working with them for 8 years. In fact there numerous other independent customer reviews that share the same view.
You asked a member of iKoustic if they could recommend an installer in your area. We recommended Jon Wright of Silent Treatment. Whilst I cannot comment or reply on their behalf, I can state that you personally have had previous work done by this business and were very happy with the outcome at this time. That is why you rebooked them for another room / phase / job. SO you were happy enough to re-employ Jon.
iKoustic have listened patiently and carefully to your thoughts and opinions for almost 2 hours of phone calls and have made a number of practical suggestions. You and I have spoken personally about your project and it was not as descibed above. I have suggested a number of technical explanations why sound in one room may behave differently than in another room. I suggested that you should get an independent acoustic audit can be carried out to establish the facts rather than opinion. You declined to consider this.
Please reconsider your review and if it is fair or reasonable to iKoustic given the facts?
Kind regards
Rick
Prompt delivery, good product & service
Prompt delivery, good product & service. Excellent advice provided. I purchased the 'MuteMat USP 625-17 ' to put under the pump for the bathroom shower and taps so that the pump noise would be reduced. It has reduced the noise and product seems good.
October 2, 2021
Reply from iKoustic Soundproofing
Thanks for the fabulous 5 Star Review Sally.
The MuteMat USP 625-17 sounds like it has worked well for you under the shower pump. We appreciate you sharing your thoughts as it helps potential customers when deciding if they should invest in our products.
Kind regards
Rick
Amazingly helpful!
Amazingly helpful every time I got out of my depth on what must have been a very small project on their scale! To always have someone pick up the phone and sound knowledgeable and interested was a tonic.
September 9, 2021
Reply from iKoustic Soundproofing
Hi P,
Thanks so much for taking the time to post iKoustic a fabulous Five star review!
We certainly work hard to help with quality advice irrespective of whether it is a small or large project. Your kind comments are very much appreciated.
Kind regards
Rick
Very helpful and knowledgeable team
Very helpful and knowledgeable team, a great service
September 5, 2021
Reply from iKoustic Soundproofing
Hello Michael and thanks for posting iKoustic a very positive review.
Always much appreciated indeed.
Kind regards
Rick
LEGGWORKMUSIC STUDIO TREATMENT
The help given from the team was above and beyond. Laura dealt with the order and made sure delivery was sorted correctly as I have width restrictions. When it came to product knowledge regarding a sound studio build, these are the people and the business I would recommend.
Thank you for all your help.
Aaron
LEGGWORKMUSIC
September 3, 2021
Reply from iKoustic Soundproofing
Hi Aaron,
Thanks so much for taking the trouble to post ikoustic a review. Laura was made up by getting her first 5 star "shout out". Andy on the other hand is well used to it now.
Cheers and good luck with the build.
Rick
Will definitely use again in the hope of a better experience
Very difficult to give a positive review. The item we ordered was excellent couldn't fault it but had several calls over a couple of days, trying to sell me "better stuff" which I feel delayed the delivery. Ordered on Tuesday for a confirmed Friday delivery arrived the following Tuesday. Communication was good they did at least ring us to say the item wouldn't come in time but doesn't help when they ring at 12.30pm and you've already wasted a morning waiting for the delivery with no time to organise the afternoon.
September 1, 2021
Reply from iKoustic Soundproofing
Hello Claire,
I am so sorry that we have let you down and you have had a delivery delay.
I can confirm that this was related to the high volume of deliveries on that week and the current driver shortage rather than any alternative product discussion. I have listened back to the recorded calls and Andy who you spoke with, was trying to assist by offering technical advice related to the choice of material that your son had purchased. We always like to ensure that our customers get the right support and are buying the best product for their specific requirements. We may have got the balance wrong in your situation and for that, I apologise.
If you would like to discuss this any further I will be happy to take your call and we will offer free delivery on your next order, should you come back to us.
Kind regards
Rick
Reply from iKoustic Soundproofing
Hello Mehul,
Thanks for taking the trouble and time to post ikoustic a review.
We really appreciate the feedback.
Kind regards
Rick
helpful customer service and expert…
helpful customer service and expert advice on the phone
August 25, 2021
Reply from iKoustic Soundproofing
Hi SLT,
Thanks for the review, much appreciated indeed!
Kind regards
Rick
Excellent service and very helpful staff
August 24, 2021
Reply from iKoustic Soundproofing
HI Peter,
Thanks, really kind words Peter.
Much apprecated
Kind regards
Rick
Excellent service
Excellent service. Called me next day to confirm the order and I didn't forget anything. Great service
August 20, 2021
Reply from iKoustic Soundproofing
Great to read your review today.. Thanks so much.
Kind regards
Rick
Great sound proofing recommendations…
Great sound proofing recommendations and super fast and efficient. Highly recommend!
August 20, 2021
Reply from iKoustic Soundproofing
Hello Gord Ray,
Thanks very much for taking the trouble and time to post a review for iKoustic...
It makes our day for sure ...
Kind regards
Rick
Good efficient service
Good efficient service. Thanks for sorting the delivery out at short notice.
August 19, 2021
Reply from iKoustic Soundproofing
Hi Steven and thanks very much for taking the time to post us a review.
Thats very kind and much appreciated.
Pleased we could help with te urgency...
Kind regards
Rick
Excellent advice & customer care
Excellent advice & customer care. This seems like a real old-fashioned company that puts the customer first. Well done.
August 18, 2021
Reply from iKoustic Soundproofing
Hello and thans Robert. Great speaking with you this week and thanks so very much for the very kind and words... We take "Old Fashioned" as a major compliment.. We have listened to some of your back catalogue by the way!
Looking forward to you getting onto Jools Holland Rob?
Kind regards
Rick
Reply from iKoustic Soundproofing
Thanks Stevan,
Great words that made the team very happy, thanks for that.
Delighted that it all came together for you so well!
Kind regards
Rick
Waste of money!
My ceilings in my front room and kitchen were supposedly sound proofed by Jon wright and not only didn't anything get resolved but having just had my ceilings painted have found out the plastering was rubbish! So still suffering noise the same as before I'm now having to sell my flat which was what I was hoping to avoid. Waste of my time and money!
August 9, 2021
Unprompted review
Reply from iKoustic Soundproofing
Hello Tracey, I am sorry that you have had issues with your soundproofing project. I dont believe that you purchased directly from iKoustic. I have checked and cannot find any purchase/payment or invoice with your details on it. Perhaps you purchased from someone else?
Please can you confirm if you have purchased directly from iKoustic Tracey?
Kind regards
Rick
Thanks for changing the rating Tracey, that is much appreciated. iKoustic will be here to help your installer on the next phase of the project.
Kind regards
Rick
Amazingly quick delivery!
Amazingly quick delivery and great follow up from the company! Great service,
August 3, 2021
Reply from iKoustic Soundproofing
Thanks Nikki,
We really appreciate you giving time to sharing your thoughts about the service you have received.
Kind regards,
Rick
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