Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This was a rental property

This was a rental property, we do not live nearby but Jones Robinson were very helpful and responsive to queries during our sale of the property

May 19, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Paula was in regular contact throughout…

Paula was in regular contact throughout the process ensuring it was done at a steady pace, She is really easy to talk to and very friendly. Thank you. Looking forward to putting a face to the voice Friday.

May 19, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Kane, we were so pleased to be of assistance!

Rated 5 out of 5 stars

House Viewing

Poppy was very welcoming towards myself and my parents during our house viewing on Saturday. She was very enthusiastic and eager to help and always had a smile on her face.

May 16, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

My Experience With Jones Robinson Newbury

I am very happy that our viewings consultant Jude Buckley and the team at Jones Robinson listened to our requirements and gave us information and showed us several properties that met our needs. I have now bought a property sold a property and hopefully rented a property through Jones Robinson Newbury and the service has been very good .

May 18, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Great team

Was looked after from the, first viewing to completion,
Great team and allways on hand to offer advice and support...

May 18, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

We recently purchased our forever home…

We recently purchased our forever home with Jones Robinson, the transaction from start to finish was very professional with exceptionally friendly and helpful staff.
All questions were answered quickly and honestly which made such a stressful experience less difficult.
We highly recommend Jones Robinson for a personal and efficient service.
Thank You, Richard & Tracey Baggarley

April 29, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Tracey! We really appreciate it!

Rated 5 out of 5 stars

They are polite and keep you informed…

They are polite and keep you informed of any developments. One fee covers everything. Good to deal with.

May 16, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Robert! We really appreciate it!

Rated 5 out of 5 stars

This is the second valuation Jones…

This is the second valuation Jones Robinson have done for us. The first was in 2022, but we could not find a suitable smaller place for the price.
They contacted us early last month, and suggested a new valuation. This they did, but for us, the same problem still exists!
However. Both were carried out efficiently and they were very helpful.
I would recommend their service readily,
Thank you.

April 28, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Toyah has helped me in the process of…

Toyah has helped me in the process of buying my house and has been brilliant throughout! She did my initial viewing and additional ones I’ve requested. Provided me with weekly progress updates and has been excellent with communication. Would definitely recommend!

May 15, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Millie! We really appreciate it!

Rated 5 out of 5 stars

Helpfullness, enthusiasm and professionalism throughout

What really made the whole process outstanding from start to finish was the helpfullness and professionalism of everyone at Jones Robinson. The quality of the marketing material was exceptional, and the team followed up the many resulting sales leads with great enthusiasm. Well done team!

April 29, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service to find tenants for our house in Didcot.

The profession from the team was second to none. All aspects were covered and continuous and timely updates provided to ensure we are always informed with the status. Thank you so much!

May 11, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very supportive throughout the whole…

Very supportive throughout the whole process. Particularly when dealing with slow solicitors.

May 12, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Chris! We really appreciate it!

Rated 5 out of 5 stars

Paula Ridge

We had a very long and difficult time with my sale, over 6 months, mainly due to problems with the buyer and their solicitors. Paula Rudge applied herself diligently to my case and definitely helped through the difficult times with her caring attitude. I think I may have given up if not for Paula. I would use this company again, just for Paula.

May 12, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this kind review, Anthony! Paula will love reading these kind comments.

Rated 5 out of 5 stars

Patient, helpful and proactive

I recently had a successful sale through Jones Robinson in Newbury. It was a difficult sale with this falling through once and extending over some time. However, Jones Robinson were very helpful throughout (and patient!) and a special shout out to Paula who delivered weekly updates and chased both solicitors to keep progress going. Would absolutely recommend this estate agent.

May 1, 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Charlie - we really appreciate you taking the time to post this kind review for Paula.

Rated 5 out of 5 stars

I had a wonderful experience with Paula…

I had a wonderful experience with Paula at Jones Robinson Newbury! She kept me updated all the way through super regularly. I cannot fault her

May 11, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Hannah! Paula has loved being of help.

Rated 5 out of 5 stars

Jones Robinson has been amazing helping…

Jones Robinson has been amazing helping us with our move! One person in particular has been amazing, Amelia Dell!

She has been incredible with getting everything sorted for us so quickly considering our turn around was incredibly quick. She has been very good with communicating with us and getting any issues sorted. She is a true credit to their Team!

May 11, 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Amelia will really appreciate your feedback and was so pleased to be of service!

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