Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and professional.

Jones Robinson are a really friendly, helpful team. Communication has been excellent. Phone calls and emails always replied to quickly. I am moving long distance and they have made the whole process easy. Thank you to the whole team at Lambourn!

May 8, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

The communication I have had from the…

The communication I have had from the agents and advisors has been great! Ellie, particularly, has been fantastic at helping me with any queries or questions. Everyone was very knowledgeable about the properties they were presenting, which helped me feel totally relaxed, comfortable, and able to enjoy the viewings, which can sometimes be a stressful process!

May 7, 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Emily. We really appreciate you posting this for Ellie!

Rated 5 out of 5 stars

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Kerry Butler, she’s been very supportive and communicative with me. I appreciate her willingness to and support!

May 7, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Holly worked really hard to get our…

Holly worked really hard to get our chain to the point of exchange, coordinating all parties despite some difficulties with timing and legal issues

May 5, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 4 out of 5 stars

Jude B

Jude B, was extremely professional and efficient, clearly demonstrating their expertise in property assessment. She was very attentive to detail. I would definitely be happy to work with Jude again in the future.

April 28, 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Ms Mugwindiri - we really appreciate you taking the time to post this kind review for Jude.

Rated 5 out of 5 stars

We recently bought a house in Lambourn…

We recently bought a house in Lambourn and had the absolute pleasure of working with Toyah throughout the process. From start to finish, she was professional, responsive, and genuinely committed to helping us find the right home.

Toyah made what can often be a stressful experience feel smooth and manageable. She was always available to answer our questions, kept us updated at every stage, and went above and beyond to ensure everything stayed on track.

Her friendly approach, attention to detail, and dedication really stood out. We felt supported the entire time and couldn’t be happier with the outcome.

Thank you, Toyah, for helping us find our new home, we truly appreciate all your hard work! Alexandra &Gabriel Calin

May 1, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this kind review, Alexandra and Gabriel! Toyah will love reading these kind comments.

Rated 5 out of 5 stars

My recent communications with Poppy…

My recent communications with Poppy have been informative, professional, polite and customer focused. Poppy is a credit to the agency.

April 27, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Paul, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Really smooth process from start to…

Really smooth process from start to finish. Big shout in particular to Paul Evans- agents earn their money during the sales progression process and Paul did just that. Kept us informed and calm at all stages of the process. Would use again!

April 24, 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Will - we really appreciate you taking the time to post this kind review for Paul!

Rated 5 out of 5 stars

Jude came to inspect my property and…

Jude came to inspect my property and was absolutely lovely throughout. She was professional, respectful, and very approachable, making the whole experience smooth and stress-free.

April 28, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Casey, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Thankyou to the whole team at the Lambourn Office

We have found the whole team at the Lambourn office very friendly and professional. They were helpful with queries, regular updates or just help in general with regards to the sale of our Property. We would highly recommend Jones Robinson Lambourn for selling a property.

April 28, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very easy to sell our house with jones…

Very easy to sell our house with jones Robinson (Lambourn). Toyah was brilliant in supporting us with everything we had to do and the whole process was very clearly communicated.
The entire team is very supportive and friendly and we would 100% use them again for any buying or selling.

April 27, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very friendly and accommodating

Very friendly and accommodating. I was laye due to traffic but Jude was not phased. Informative viewing and Jude was great.

April 27, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Very professional and friendly special thanks to Kerry

Upon stumbling on a property to rent on Rightmove I contacted the agency and Kerry butler assisted me throughout the while process, this lovely lady listened to what I needed and sent us a lot of properties to look at so lucky to have stumbled on her very professional and friendly

April 23, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Daniel was very friendly and helpful…

Daniel was very friendly and helpful showing us around prospective properties to rent. Application process clear and well documented.

April 25, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Rhys! We really appreciate it!

Rated 5 out of 5 stars

Poppy - Newbury and Thatcham

Poppy was very professional and helped me view the flat within a day of calling!

The property is everything I've been looking for, the next process was handled very quickly and efficiently.

If I could give more stars I would ✨️

April 10, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

An easy experience thanks to Jones Robinson

Start to finish Lambourn Jones Robinson supported us with our house sale with care and were always there when we needed them. They made potentially stressful process straight forward and as stress free as it could be. Toyah was also always happy to help me when dealing with our sellers estate agents and solicitors which took a huge weight off my shoulders! Thank you so much

April 24, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Zoe and Jack! Toyah has loved being of help.

Rated 5 out of 5 stars

Jude Buckley came out today to look at…

Jude Buckley came out today to look at the house. She is very kind and pleasant, does an amazing job and very professional. Would highly recommend

April 23, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Sarah, we were so pleased to be of assistance!

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