Leaders - Crewe Reviews 

86
TrustScore 4 out of 5

4.2

223 Nantwich Road, CW2 6BY Crewe, GB


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Rated 5 out of 5 stars

Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early t... See more

Rated 5 out of 5 stars

What a fab team at the Crewe Office of Leaders. They found me a tenant in 4 days, at one of the hardest times of the year, just before Christmas. A leading estate agent in Newcastle had not found... See more

Rated 1 out of 5 stars

Leaders at Letting Landlords down. Whilst having properties 'managed' by Leaders I had nothing but problems and if they weren't caused by Leaders...they definitely made them worse. Staff were ve... See more

Company replied

Rated 5 out of 5 stars

Joanna Lawrinson went above and beyond to help resolve an alarm issue in our home. My child is autistic and was melting down over the constant bleep noise. Joanna got the problem delt with swift... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Crewe

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 223 Nantwich Road, CW2 6BY, Crewe, United Kingdom

4.2

Great

TrustScore 4 out of 5

86 reviews

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4.2

All reviews

(86)

2,173 reviews in the last 12 months

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Rated 5 out of 5 stars

The is welcoming

The is welcoming, friendly and they are the best in the property industry.

May 30, 2024
Unprompted review
Leaders  - Crewe logo

Reply from Leaders - Crewe

Dear Mukuruva

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I couldn't believe how easy it was to…

I couldn't believe how easy it was to get an apartment from the very first day. Grace Boulton assured me that I had nothing to worry about, and she made everything so straightforward. Leaders Ltd truly stands out among letting agencies, without a doubt.

During the documentation process, Grace was incredibly diligent, often emailing me multiple times a day to ensure everything was done correctly. Her attention to detail and commitment to customer service made the entire experience seamless.
Samuel Olumide Adegunle

May 30, 2024
Unprompted review
Leaders  - Crewe logo

Reply from Leaders - Crewe

Dear Samuel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are happy to hear that Grace was a great help and made your experience seamless throughout.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Grace was very accessible

Grace was very accessible, as a first time renter had numerous questions which she was able answer and support in a very timely manner.

May 22, 2024
Unprompted review
Leaders  - Crewe logo

Reply from Leaders - Crewe

Dear Frances

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Absolutely 💯 grace and Amy

Absolutely 💯 grace and Amy

April 15, 2024
Unprompted review
Leaders  - Crewe logo

Reply from Leaders - Crewe

Dear Chris

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience with Leaders

Great experience with Leaders. Ben helped my application and was consistently keeping me updated!
Thanks again Ben

April 5, 2024
Unprompted review
Leaders  - Crewe logo

Reply from Leaders - Crewe

Dear Komesh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent services rendered by leaders…

Excellent services rendered by leaders office in Crewe. A special thanks to Aleisha Smith during the property search process in Crewe, verification, documentation and formal hand over at the end . I would strongly recommend Leaders Crewe team for your new home search!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

The lovely agent Aleisha was so kind

The lovely agent Aleisha was so kind, helpful and efficient with the entire process. She was always so quick to respond to our enquiries and despite the whole rental process being very cumbersome Aleisha made it seem simple and held our hands throughout the process. Thank you Aleisha you have been amazing

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Ben our advisor from the cree branch has been most helpful throughout our application process. He has always kept us informed throughout the process and has always answered any questions we had. Great job from leaders, thanks Ben.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Tenants

Our experience with Leaders is truly amazing,staffs are very accomodating and approachable.Thank you is not enough as we secured a house that is very accesible and walking distance from our workplace.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the support I have…

Very happy with the support I have gotten from the staff. With my current agency it’s hard to get through to them but with leaders they reply as soon as they can and try to get everything sorted for you as soon as possible. Very happy with Benjamins support and help with all this referencing checks with being stressed about it.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great company with even better staff

All round great company, they manage my property. Finding, dealing and looking after tenants couldn’t be easier through leaders. Aleisha was amazing and couldn’t do any more for us, information and help at the drop of a hat.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

5Star Service

My experience using Leaders to get a flat in Crewe was pleasant and positive. Professional excellence in how quick and effective the process was getting the flat and also settling in. Considerate and human as my needs and concerns were properly addressed and room was made for any adjustments for my convinience. Amy Williams did a fantastic job. Nice on phone and even nicer in person. Always helpful and willing to answer questions. It's 5star for me.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

We have never used an estate agents…

We have never used an estate agents before to rent a property always went with a private landlord. However, we decided to give it a try and we were so impressed. Ben was amazing got things done quickly, Sent documents for us to complete straight away and always on the end of a email if we needed help. Very easy process, only a couple of days for checks and referencing then we were good to go. Great customer Service thank you guys cant wait for move in date on Friday

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amy Williams was incredibly helpful and…

Amy Williams was incredibly helpful and conscientiously aware of our recent loss,
She was such a competent professional and
Exemplary in every way possible especially in regards to housing our daughter's mother's Shrine/tribute❤ kudos 👏 Amy Williams 👏 and keep up the excellent work 🙏
Kindest regards Alan

January 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great professional service

Amy Williams was fantastic in helping us move into our property. Her communication was exemplary and she was very quick with her responses to queries. Aleisha in Crewe was also very polite and friendly
Would definitely recommend

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sale

Sue Carter is an excellent ambassador for your company and has been a tremendous support throughout the whole process. I can't thank her enough. I would also like to mention Andrew Scoffins who again, is an excellent ambassador and my thanks goes to Andrew for making the sale possible in the first place. Both Sue and Andrew have been a pleasure to deal with and Leaders should be proud to have these individuals representing them. From rentals to sales, I can't speak highly enough of my experience with Leaders.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

I have a great experience with Charlotte.

Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early this morning, and then called Leaders as soon as Leaders office opens. Charlotte received my call and dealt with my issue. One hour after I talked with her, the issue has been solved. I really appreciate her quick response. Thank you very much, Charlotte!

January 18, 2024
Unprompted review

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