Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early t... See more
Location
Switch location223 Nantwich Road, CW2 6BY Crewe, GB
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See what reviewers are saying
What a fab team at the Crewe Office of Leaders. They found me a tenant in 4 days, at one of the hardest times of the year, just before Christmas. A leading estate agent in Newcastle had not found... See more
Leaders at Letting Landlords down. Whilst having properties 'managed' by Leaders I had nothing but problems and if they weren't caused by Leaders...they definitely made them worse. Staff were ve... See more
Company replied
Joanna Lawrinson went above and beyond to help resolve an alarm issue in our home. My child is autistic and was melting down over the constant bleep noise. Joanna got the problem delt with swift... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Crewe
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
223 Nantwich Road, CW2 6BY, Crewe, United Kingdom
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Excellent to deal with
Excellent To deal with through the journey. Very, very pleased . Definitely recommend this company to anyone. My last estate agent in Stoke was a nightmare

Reply from Leaders - Crewe
Helpful as always Charlotte Brassington
Despite the appointment of the annual gas safety inspection has already been booked , Charlotte helped me to arrange another one due to not being home on that day.
She got in touch with the engineer to find the perfect time for everyone. The issue has been sorted in few hours.
It is really important for us to being informed all the time about any action that requires enter into our property, even if we are not own it but renting it.
Leaders always informs us! Keep up your great work!
And thank you Charlotte for your cooperation.

Reply from Leaders - Crewe
Charlotte and the team in…
Charlotte and the team in Crewe/Nantwich are a pleasure to work with and communication is always clear. Keep up the great work.

Reply from Leaders - Crewe
As always charlotte brassington was…
As always charlotte brassington was helpful understanding I don't have problems and if time comes to move I wouldn't go with anyone else as they understand my situation ie my disability.

Reply from Leaders - Crewe
Professional and friendly service
Been using Leaders for a number of years to rent out our property. Joanna Lawrinson from Crewe has been our property manager and always a pleasure to liaise with. If ever there was an issue to be looked into, Joanna would investigate and come back with options providing regular updates. Very professional service from Joanna!

Reply from Leaders - Crewe
property manager
Our property manager Joanna Lawrinson has been extremely helpful and patient with us. We are extremly grateful for everything she has done! :)

Reply from Leaders - Crewe
Awesome Customer Service
I would like to say thanks to Charlotte Brassington for dealing with my query quickly and efficiently. Response to my emails were always friendly and professional. My query was resolved quickly too which made me very happy.

Reply from Leaders - Crewe
They didn’t know where my keys were…
They didn’t know where my keys were when moving, they didn’t provide me with all my keys I’m still missing my letterbox ones, wasn’t provided with my codes for the gates either. Was never told when Alyson was off so could never have communication with her or the seller.

Reply from Leaders - Crewe
Service with a smile
Have been a tenant in a property managed by Leaders Crewe and Nantwich branch for 18 months. Nothing has been too much trouble for Jo Lawrinson who has always dealt with any problems cheerfully and efficiently. Would be happy to recommend Leaders to anyone.

Reply from Leaders - Crewe
Straightforward and honest sales department.
Straightforward and honest, happy to advise therefore making the procedure satisfactory.

Reply from Leaders - Crewe
Leaders Crewe branch
Leaders Crewe branch
Jo has been amazing, after months of dealing with a problem tenant, she has organised and project managed a complete overhaul of our property, with a quick turnaround and impressive results. Friendly, professional service, I would definitely recommend the landlord fully managed service.

Reply from Leaders - Crewe
First Time Landlord
I have 2 tenanted properties and Jo at the Crewe Office has been a superb support for me. She is efficient, polite and helpful. For a first time landlord, this is so reassuring.
I would not hesitate to recommend her, or Leaders.

Reply from Leaders - Crewe
Amazing 🥰🥰🥰
So far so good a amazing team at the crewe branch very friendly and helpful even answering my daft questions, always a phone call away. Thank you

Reply from Leaders - Crewe
I’ve been with leaders for sometime and…
I’ve been with leaders for sometime and various account managers the current one being Jo L . She’s really on top of my account and handles everything promptly and professionally thanks Jo for the great service level .100% recommended

Reply from Leaders - Crewe
Review for Jo
Issues with the kitchens extractor fan was resolved very quickly thanks to Joanna Lawrinson at the Crewe branch receiving the report and then organising for this to be fixed. We’ve also had issues with lady bugs getting in a window but these seem to have subsided which Joanna offered her advice on which was much appreciated. Whenever I’ve had an issue she’s always been there and helped so thanks Joanna.

Reply from Leaders - Crewe
JO and Chelsea Leaders Crewe
This company has the best employees and also best estate agents in the whole of UK. I moved my family from London to Crewe because of my Job transfers. Their staffs are always very helpful especially Chelsea and JO. Jo is the property manager of my rented house, anytime I have problem in the house she always get it sorted ASAP. Very easy to approach and she possess a good customer relations. Chelsea.. wow.. from the front door that I walk into the leaders hub, she made me felt like I'm home already. Very welcoming words can't express the service I received from both. I just want to say thank you to them. The referencing was smooth.

Reply from Leaders - Crewe
My move has been wonderful!
My move has been wonderful!
Totally hassle free and Leaders have gone above and beyond 🏡💜🗝
I would like to give a special mention to Property Manager - Jo Lawrinson, who went above and beyond in customer care and stopped by after she finished work to drop something off for me at my new home.
She is so kind, friendly, warm and professional; and has continuously made sure i'm settled in my new home, and that she is there for should i need anything at all.
Thankyou so much Jo! ⭐⭐⭐⭐⭐ xx

Reply from Leaders - Crewe
I'm overall happy with my experience…
I'm overall happy with my experience renting flat using Leaders.
There was no issues, and when I wanted to finish early my contract it went really good.
Only reason that I gave 4 stars is because I went for no deposit option and if it sounds as a good idea at the beginning and it was entirely mine decision,I would chose differently now.

Reply from Leaders - Crewe
Leaders Crewe
Jo Lawrinson at Leaders Crewe has been such a good support to me over the past few months. Cannot recommend them enough. Always professional and always willing to help, go above and beyond. Thanks again Jo for your help and support recently.

Reply from Leaders - Crewe
Been with Leaders many years
Been with Leaders many years, staff always polite and helpful and on the ball when it comes to issues with tenants.
Jo is always quick at replying to any queries that I have and find her easy to talk too

Reply from Leaders - Crewe
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