Leaders - Crewe Reviews 

What a fab team at the Crewe Office of Leaders. They found me a tenant in 4 days, at one of the hardest times of the year, just before Christmas. A leading estate agent in Newcastle had not found me a tenant in 5 weeks - thank goodness someone put me onto Leaders.

Definitely will be using them again, very professional and don't sit round waiting for something to happen, they actively work hard to find you the ideal tenant.

The friendliness and professionalism I experienced from Grace was fantastic. She's is quite easy to approach and has good customer service skills. She's the only one I am comfortable to speak with among other staff members because she is calm, approachable, patient and able to answer my questions whenever I called. Grace has an excellent customer service approach. She is a lovely lady. She made my home move journey a smooth one, even when I thought I wouldn't be able, the positivity in her encouraged me. Thank you Grace.

I am a new client of Leaders. A little expensive for their full service. But so far so good.
I receive a prompt and professional service from my account manager Jo L @ Crewe.
That said all the staff I have dealt with @ Crewe have been excellent but as my main dealing are with Jo L I think she deserves the most praise.

I would like to praise Jo Gordon (previous Jo Lawrinson) in the Crewe office who manages my properties.
I have found it incredibly difficult to find someone reliable to look after my houses but Jo has filled the gap and she deals with queries promptly and has access to good, quality tradesmen to resolve issues.
Jo has definitely helped reduce my stress levels!

Jo (Crewe office property management) & Grace (Nantwich office) should both be promoted to directors.
A company is only as good as the staff, and they are both outstanding. I’ve rented over 25 properties over the years, Jo is the best property manager I’ve ever dealt with. Grace handled my initial enquiry and was super fast to respond, always emailed back promptly and arranged everything perfectly. I’m very happy in an amazing new house. Thank you!

I am delighted to express my sincere gratitude and appreciation for the exceptional service provided by Grace at Leaders Property Agency in Crewe. Grace's unwavering kindness, professionalism, and dedication have truly made my experience with the agency remarkable.

She went above and beyond, making numerous calls, leaving thoughtful messages, and consistently keeping me updated on the progress of my inquiries. Her genuine and caring demeanor made each interaction a pleasure, and I felt genuinely valued as a client.

In addition to her excellent communication skills, Grace's commitment to providing valuable insights was evident in the detailed searches and informative suggestions she offered.

Throughout the entire journey, Grace consistently demonstrated a high level of professionalism and dedication. It's refreshing to encounter a real estate professional who genuinely cares about the well-being and satisfaction of their clients.

Thank you, Grace, for making this experience enjoyable.

I am so great full with support I received to leaders personnel they made my move to be very smooth and more professional

I am so happy and amazed how Leaders help me to find my new home. I have been hard time finding a new home which is close to. my workplace. Then I met Aleisha of Leaders she helped me to find my new home. She is so amazing and wonderful! Cherelle is soo lovely too. They both helped me throughout the process. There's no words I can describe how AMAZING these team are! I'll be forever grateful!!! Thank you so muchhhhh Aleisha! Thank youuu so much Cherelle! Thank youuu so much Leaders! Thank you for all the help!!!! I appreciated everything!! 🙏😘❤️☺️👏

Grace has been absolutely amazing during the whole process of our moving to our new home! She is professional, patient and very friendly! Thanks to her, she has made our experience great and we are happy to contact Leaders if we will move in the future!

Myself and my partner are moving into together and Grace and team have been great to deal with throughout the process. Also the little “congrats on the move” box is a lovely and much appreciated. Thanks all!

Difficulties with the Buyers Solicitors, made what was a straightforward sale very protracted unnecessarily.

Joanna Lawrinson went above and beyond to help resolve an alarm issue in our home.
My child is autistic and was melting down over the constant bleep noise.
Joanna got the problem delt with swiftly and someone came to the home a few hours later.
She has also delt with a number of other issues promptly and has always communicated well.

My experience with leaders has been lovely, very transparent and they are always ready to help. I want to especially thank Joanna Lawrinson who helped me every step of the way from October 2022 till now. I would choose leaders over and over again.

Awful place unorganised and pretty much useless avoid!!!!!

They don't have a clue

After falling behind on my payments because of personal issues my property manager Joanna Lawrinson and the team have been very patient and helpful with me to resolve and I can now relax knowing that as long as we communicate she’ll be able to help .
She is very approachable 👍

Please avoid if you can and if you’ve got no choice, ensure you insist on physical viewing as they’re fond of advertising virtual viewing experience.

You cannot trust their virtual viewing tour as they have a perfect way of concealing important information that could misinform you about the true state of the property.

Don’t be pressured to sign any documents until you do physical viewing even if they say ‘there are many people lobbying for the property’ or ‘work is on going on the property’. Insist you want to view physically before you sign any contract with them!

They don’t care about customers genuine concerns; they are simply after their own pockets.

The greatest nightmare and most unpleasant experience for a first tenant in town.

I will never recommend this agency!

We’ve dealt with Jo Lawrinson and she’s always super quick to reply and help us with any queries or issues we may have. Thanks so much for your service so far Jo, we really appreciate how helpful you’ve been :)

As a Landlord, I have worked with the Leaders team since 2017 and they have always been on their game. From looking after the property to managing tenants, I cannot fault their service.

Their back office staff are also great. Recently, I had a query on an invoice to which Jo from their accounts team called me to explain and rectify my concern the same day - super customer service!

After 4 years in the same property we have just vacated due to geographical relocation with work. During our tenancy tenure the team at Leaders both in Nantwich and Crewe have managed the property on behalf of our Landlord. The property management team have been outstanding, with a special mention to Joanna Lawrinson and her team at Leaders office in Crewe. When ever we had reason to call upon them and there services we have received a very friendly, responsive and professional service. We would like to recognise the Leaders team for all there help and support.

Very professional support and guidance from my move manager while purchasing my property.