Absolutely useless, one office doesn’t communicate with another. My landlord decided to not let through them anymore but instead directly with me. They have harassed me for the rent and threatened ’f... See more
Company replied
Location
Switch location1 Elm Court 27 Old Milton Road, BH25 6DY New Milton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and wer... See more
Company replied
Whereas Leaders as a national letting agency do leave a lot to be desired, there are some outstanding members of their staff who are the sole reason I stay with them Lucy Stephens is one of thes... See more
Company replied
I have to say thank you to Honey Finch for her professional standards. I really apparated her understanding and giving me real needed advice. I would indeed to talk in the near future concernin... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - New Milton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
1 Elm Court 27 Old Milton Road, BH25 6DY, New Milton, United Kingdom
4.8
Excellent
77 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
April 17, 2026
Unprompted review
Reply from Leaders - New Milton
Dear Cristina Silaghi
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They were all so kind
March 16, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Francis Munsayac, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Slick and easy renting
I have found the whole process of renting with Leaders easy and slick. From the first viewing with Ella David to having my moving in box presented to me in the office. Their systems are easy to follow and they kind of take you through step by step. Even little bumps in the process were handled calmly and with enough grace to earn their 5 stars. Thanks Leaders.
December 2, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Ella and Mike were fantastic
Both Ella and Mike were fantastic! They helped with regards to a very difficult and complicated property Let and I can't thank them enough. They both went out of their way to help in any way they could, even answering texts after the close of the day! Can't recommend them enough and thank you very much for all that you did for me.
September 23, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Anita Allwright
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Al was very helpful
Al was very helpful. He made things easy for me
Thank ypu
April 29, 2025
Unprompted review
Reply from Leaders - New Milton
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very helpful
Always helpful and keeping details up to date for tenants looking to rent.
April 28, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Miss Porter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care team
Koorosh was very professional
Koorosh was very professional, he listened to me and I felt he responded to my questions in an informative and approachable manner.
April 28, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Lesley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Koorosh a 5 star rating!
Many thanks
Customer Care team
Big thanks for Alex White
Big thanks for Alex White.
We had a lovely conversation and I believe that we get our matter sorted.
Keep doing your hard work!
Regards!
April 24, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Radu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
had a great experience with Alex .He…
had a great experience with Alex .He was friendly, professional, and very responsive throughout the process. He took the time to understand what I was looking for and made everything feel smooth and stress-free. I really appreciated his clear communication and helpful attitude. Moreover , his professionalism, attention to detail, and timely updates made the process seamless. Would definitely recommend his service to anyone looking for a property!
April 11, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Goral
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Excellent and prompt customer service…
Excellent and prompt customer service by Alex. All queries were answered and we were booked immediately for viewing. Thank you!
April 8, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Jewed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Koorosh Walter’s gave us 5 star service…
Koorosh Walter’s gave us 5 star service I would highly recommend he went above and beyond to help us
April 1, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Rebecca
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Koorosh s a 5 star rating!
Many thanks
Customer Care Team
A property became available…
A property became available and I was informed straight away, given a viewing appt it was all sorted very quickly no questions asked. staff over the phone were very friendly and polite one happy customer
March 19, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Laura
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Alex White
I went to view a bungalow yesterday. Thank you Alex, for very friendly and professional service. Very polite and helpful.
Now i am ready to move to my new house.
Many thanks.
March 13, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Julianna
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Very good and professional service
Very good and professional service. Thank you for your assistance.
March 11, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Jureerat
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Great experience
Alex White was very polite,helpful,fast responded to my emails,explained everything I needed know.
Thank you for your service Alex.
March 11, 2025
Unprompted review
Reply from Leaders - New Milton
Dear IIona
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
We recently went to view a house and…
We recently went to view a house and Alex was very thorough throughout the viewing and was very helpful when asking questions. Very friendly company. Definitely recommend
March 5, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Sasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Reply from Leaders - New Milton
Dear Dan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Supportive & they have been very helpful so far…
They have been very helpful so far although not yet got any viewings for my requirements but they are keeping me updated on a regular basis.
February 26, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Mrs Goodall
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Excellent customer service and…
Excellent customer service and professionalism from Alex. Thank you and we will contact Leaders in the near future to help us find the right house.
February 25, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Bilqis Vicki Cacin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Koorosh has been very professional in…
Koorosh has been very professional in assisting me with looking for a property that suited my enquiries.
February 4, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Heart
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Koorosh a 5 star rating!
Many thanks
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.