Leaders - New Milton Reviews 

78
TrustScore 5 out of 5

4.8

1 Elm Court 27 Old Milton Road, BH25 6DY New Milton, GB


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Rated 1 out of 5 stars

Absolutely useless, one office doesn’t communicate with another. My landlord decided to not let through them anymore but instead directly with me. They have harassed me for the rent and threatened ’f... See more

Company replied

Rated 5 out of 5 stars

I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and wer... See more

Company replied

Rated 5 out of 5 stars

Whereas Leaders as a national letting agency do leave a lot to be desired, there are some outstanding members of their staff who are the sole reason I stay with them Lucy Stephens is one of thes... See more

Company replied

Rated 5 out of 5 stars

I have to say thank you to Honey Finch for her professional standards. I really apparated her understanding and giving me real needed advice. I would indeed to talk in the near future concernin... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - New Milton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1 Elm Court 27 Old Milton Road, BH25 6DY, New Milton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(78)

2,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

She has a personal touch and easy going thus making it easy to ask any question freely without fearing to be judged.
Excellent service

April 10, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Kekeletso Mdlongwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Honey has not forgotten my need for a…

Honey has not forgotten my need for a suitable property and has notified me timeously of properties that have become available. Thank you Honey.

April 8, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Les

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks Honey!

Communication with Honey has been really swift and polite. She's been really helpful.

April 3, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Anya Bowker

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Honey at Leaders New Milton.

Every step of the way Honey has been pleasant easy to communicate with and always on the pulse. What a pleasure to deal with with her. Well done.

March 15, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Herbie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience

I have had a great experience talking with Honey in Leaders. She has been very professional and dedicated to providing topnotch service and support.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Honey finch

I spoke with Honey finch today about finding a rental property, she was extremely helpful excellent customer service, she made me feel comfortable and provided some really useful information, Honey found me 2 properties that I’m going to view and really did go all out to support me I can’t wait to view the properties and meet you. Thank you so much I wish I could give you more than 5 stars as you really deserve it.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Honey is amazing!

Honey is amazing. Hugely helpful, knowledgeable and approachable. Guided us the entire time and clearly cares. Excellent level of interpersonal skills and communication. A credit to the company!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

First time finding a house to rent in Hampshire.
Honey has been really helpful and quick in responding emails back to me and managed to arrange a viewing time for me, I had a good experience arranging the viewing with them and I'm happy to have found Leaders.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

As landlords

As landlords, we were fully guided by Daniel who was very helpful indeed. He is very professional, honest and very efficient. He explained everything which we need to know . Mike is also good and very knowledgeable. Thank you Leaders.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

My experience of the company was…

My experience of the company was entirely positive. Acting for me to find a tenant there were unfailingly helpful, professional and friendly. I was particularly pleased to receive feedback after each viewing and when a tenant was selected the administration was completed in a timely and thorough manner.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Stress-free management

All went smoothly and efficiently with changeover of tenants -IT gremlins not withstanding! I feel very happy leaving the management of my flat with Leaders for another year.

May 13, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, one office doesn’t communicate with another. My landlord decided to not let through them anymore but instead directly with me. They have harassed me for the rent and threatened ’further action’ since even though I’ve paid my landlord direct. Then they decided to visit my house unannounced and when I didn’t answer just let themselves in. Recorded it on my ring doorbell, your guess as good as mine as to their reason! When I ring nobody knows the answer and empty promises are made to call me back.
I wish I could give negative stars!

April 27, 2023
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Claire,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Dan was very helpful

March 7, 2023
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Alisha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable about the local area making the whole process of letting a property run smoothly.

January 31, 2023
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Lindsey

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

First time landlord…

I'm a first time landlord and after speaking with several local agents I decided on Leaders New Milton. The service and engagement from the start has been brilliant. The principal direct contacts Mike Kunzi (Poole based) and Daniel Mawer (New Milton) are very 'on it' and have basically enabled me to focus on getting the house ready while they found the tenant and sorted all the paperwork, legal stuff etc. If you want to use an agent who do actually take the care and the stress out of renting your property then I'd definitely recommend Leaders

January 31, 2023
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Jason

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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