Leaders - New Milton Reviews 

78
TrustScore 5 out of 5

4.8

1 Elm Court 27 Old Milton Road, BH25 6DY New Milton, GB


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Rated 1 out of 5 stars

Absolutely useless, one office doesn’t communicate with another. My landlord decided to not let through them anymore but instead directly with me. They have harassed me for the rent and threatened ’f... See more

Company replied

Rated 5 out of 5 stars

I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and wer... See more

Company replied

Rated 5 out of 5 stars

Whereas Leaders as a national letting agency do leave a lot to be desired, there are some outstanding members of their staff who are the sole reason I stay with them Lucy Stephens is one of thes... See more

Company replied

Rated 5 out of 5 stars

I have to say thank you to Honey Finch for her professional standards. I really apparated her understanding and giving me real needed advice. I would indeed to talk in the near future concernin... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - New Milton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1 Elm Court 27 Old Milton Road, BH25 6DY, New Milton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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1-star

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(78)

2,281 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex was very helpful

Alex was very helpful
Regards Lee jones

September 4, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Lee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

First time contact with Leaders and…

First time contact with Leaders and Alex was not only professional but friendly and efficient during our conversation, paying particular attention to our details of property requirements. Do hope we will be able to progress options very soon.

August 21, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Alex was really helpful and kind.

Alex was really helpful and kind.

August 14, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Alba

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very friendly, polite and helpful:)

The lettings agents at Leaders are always very friendly and polite, so it's a pleasure to communicate and helps take the stress out of the rental hunt! They're also very helpful and efficient with viewing bookings and follow ups too, all round 5 stars :)

August 2, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Hannah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

They found me a home very quickly

They found me a home very quickly. Very polite and help, Honey and Alex, good people

August 1, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Rosetta

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Honey and Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I spoke to Alex today and he was so…

I spoke to Alex today and he was so helpful I felt like he would do his upmost to help us find a family home he was very professional and engaged in our conversation he was such a pleasure to talk to very informative well done Alex your a real asset to the Team 🙌🏼

July 12, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Heidi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.

July 12, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Sooryaja

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great experience

Really friendly, helpful and professional service from Alex. Would recommend, they have excellent customer service.

July 11, 2024
Unprompted review
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Reply from Leaders - New Milton

Dear Soph

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Alex - Rental Enquiry

I spoke to Alex this morning who was friendly, polite and went over and above to help me with my enquiry. Very pleasant experience all round. Thank you Alex.

July 10, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Jenny

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the team and Alex specifically a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We have been tenants for some time here…

We have been tenants for some time here at leader's and Honey from the New Milton branch has been very helpful. Thank You

July 10, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Emilia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Honey a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Alex is accommodating

Alex is accommodating, It was nice talking to him. We hope to hear from him soon about our viewing schedule. I will recommend this company to some friends.

July 9, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Ruby

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. I have been renting through leaders in the past and couldn't be more grateful for all their help. Any problems dealt promptly without delays

July 9, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Natalija

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you

I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and were timely with their communications keeping me fully informed of progress. Well done girls 👏

June 24, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Penny

Honey and Lucy are happy they could provide a positive experience for you thank you for the feedback.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Whereas Leaders as a national letting…

Whereas Leaders as a national letting agency do leave a lot to be desired, there are some outstanding members of their staff who are the sole reason I stay with them
Lucy Stephens is one of these members of staff who looks after my interests in the New Milton area and I cannot praise her highly enough.
She certainly goes that extra mile for me and I hope she knows how much I value our relationship.
I also hope you remain with them for few years Lucy!!!
She is part of the teams in New Milton and Christchurch whose members are great individuals.
Frankly I feel Leaders are very lucky to have them on board.

June 12, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Amanda H.

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Helpful

Honey was very helpful and supportive of my needs.
Definitely recommend this estate agents to friends and family.

June 3, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Thank you for your positive review. We will pass on your comments to Honey and the rest of the team.

Rated 5 out of 5 stars

A very positive experience with Leaders…

A very positive experience with Leaders on our tenancy change over. The process was organised by Honey Finch at their New Milton office. We had a new tenant in residence within two weeks of the previous tenant vacating.
A great result from a landlord perspective.

May 8, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Michael

It was great to hear of the positive experience you received when there was a change of tenant. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We will pass your comments on to Honey in the New Milton office.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Honey was very helpful and informative

Honey was very helpful and informative! She gave me lots of information and answered all of my questions with ease. Will definitely be back to ask for more advice and to find the right property.

April 24, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Charlene

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Honey at Leaders

Just had a viewing with honey in Lymington. Lovely lady and very knowledgeable. Very happy with the hard work she has put into helping find a home. Thank you

April 16, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Simon Trowbridge

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have to say thank you to Honey Finch…

I have to say thank you to Honey Finch for her professional standards.
I really apparated her understanding and giving me real needed advice.
I would indeed to talk in the near future concerning rental properties.
Thank you for you help and advice.
Miss Gina Rowland

April 10, 2024
Unprompted review
Leaders  - New Milton logo

Reply from Leaders - New Milton

Dear Gina Rowland

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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